Top 13 It support ii Jobs in Seattle Wa

IT Service Desk Tech II
Trupanion —Seattle, WA
- $33.65 - $35.33 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Free parking
- Paid holidays
2d
IT Support Analyst II
Vimly Benefit Solutions —Seattle, WA
- $55,000 - $65,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
IT Support Engineer II, Logistics and Imaging Team (LIT)
Amazon.com Services LLC - A57 —Renton, WA
- $80,200 - $106,300 a year
- Full-time
- Computer science
- Computer Science
- Analysis skills
- AD&D insurance
- Health insurance
7d
TECHNICAL SUPPORT ANALYST II
Seattle Indian Health Board —Seattle, WA
- From $31 an hour
- Full-time
- Background check
- Computer Science
- HIPAA
Quick Apply
Database Engineer II - AMZ23042.9
Amazon Web Services, Inc. - A97 —Seattle, WA
- $124,700 - $168,800 a year
- Multiple hires
- Computer science
- Computer Science
- Mid-level
Desktop Support Engineer (Level 2)
NSC Global —Seattle, WA
- Urgently hiring
- 5 years
- Research
- Mid-level
10d
Technical Support Engineer II - Hybrid
FusionTek —Federal Way, WA
- $62,400 - $72,800 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Service Engineer II
Executech —Seattle, WA
- $29 - $38 an hour
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
Instructional and Classroom Support Tech 2 - Science
Green River College —Auburn, WA
- $4,004 - $5,240 a month
- Full-time
- Background check
- Laboratory
- High school
- Paid training
- Paid holidays

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Network Engineer 2
Seattle University —Seattle, WA
Bachelor's degree in IT or related field, or equivalent experience. Own the performance, reliability, and continuous improvement of enterprise Wi-Fi services…
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IT Support Analyst
Impinj —Seattle, WA
We may require additional documentation related to national identity to determine whether an export compliance license is required for any export-controlled…
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IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
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IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
The ideal candidate has proven experience mentoring, coaching, or providing technical leadership to IT support teams and is comfortable serving as a go-to…
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it support ii jobs near seattle wa

IT Service Desk Tech II

Trupanion -
Seattle, WA

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Job Details

Full-time
$33.65 - $35.33 an hour
2 days ago

Benefits

Free parking
Paid holidays
Health insurance
On-site gym
Dental insurance
RSU
Paid time off
Vision insurance
Sabbatical
Volunteer time off

Qualifications

Performance tuning
IT user and group management
System performance optimization
Windows
Firewall
Computer hardware
System tuning
VPN

Full Job Description

Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Job Description

Position Summary:

US – Seattle only: This position is open to candidates in the Seattle area. You’ll work on-site at our casual, pet-friendly office five days a week.

The IT Service Desk Technician II provides advanced technical support to employees by resolving hardware, software, network, and endpoint-related issues across Windows and macOS environments. This role serves as a key escalation resource, ensuring timely issue resolution, maintaining critical IT systems and documentation, and delivering an exceptional end-user experience. The ideal candidate is a customer focused problem solver who thrives in a fast-paced environment and contributes to continuous improvement of IT services, processes, and technology initiatives.

Key Responsibilities:

Deliver Tier II technical support for desktop, laptop, software, hardware, and network-related incidents and service requests.
Install, configure, upgrade, and maintain end-user computing devices, operating systems, applications, and peripheral equipment.
Accurately document incidents, resolutions, system changes, and support activities within the JIRA platform.
Collaborate with internal IT teams to identify root causes, implement corrective actions, and enhance overall service delivery.
Maintain high levels of employee satisfaction by providing responsive, reliable, and professional technical support.
Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities.
Support mobile device management (MDM) platforms such as Intune, including device enrollment and basic configuration
Provide support for conferencing and AV systems in meeting rooms and shared spaces
Contribute to internal documentation and knowledge base resources
Assist with broader IT initiatives, including system rollouts, procurement, and asset management
Offer occasional after-hours or weekend support when needed
Deep Windows expertise (required), including:
- OS-level troubleshooting (BSOD, event logs, performance tuning)
- BitLocker, driver/hardware issues, and power/thermal management

Qualifications

4+ years of experience in help desk, desktop support, or IT support (internship or academic lab experience considered)

Experience supporting macOS and/or Windows in a professional environment
Familiarity with Microsoft 365 and basic Azure Active Directory functions (e.g., user management, password resets)
Exposure to ITSM platforms such as ServiceNow or Jira Service Management
Understanding of MDM tools; experience with Intune is a plus

Strong communication skills with a user-focused, service-oriented mindset
Comfort using AI tools (e.g., CoPilot, Gemini) to improve efficiency and problem-solving
Degree in IT, Computer Science, or related field preferred (or equivalent experience); CompTIA A+ is a plus
Strong understanding of networking fundamentals (Wi-Fi, VPN, LAN, firewalls)

Additional Information

Skills:

Advanced analytical and troubleshooting skills with the ability to identify root causes and resolve complex technical issues efficiently
Experience working in global, distributed, or multicultural organizations and supporting a diverse employee population
Proven ability to identify process improvement opportunities and contribute to service desk optimization initiatives
Strong technical documentation and knowledge management skills, including creating clear procedures and support articles
Excellent organizational and time-management skills with the ability to manage competing priorities in a fast-paced environment
Strong written and verbal communication skills with the ability to build positive relationships across technical and non-technical teams.

Compensation:

The base hourly range for this position is $33.65 - $35.33 on a full-time schedule.
Along with base compensation, Trupanion employees are currently eligible for monthly bonuses.
We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits and Perks:

Full medical, dental, and vision benefits at no cost to the employee
Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
Five-week sabbatical after five years of employment
Open, casual, pet-friendly, and fun office environment
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Apply Now

Refine Your Search

it support ii jobs in seattle wa

IT Service Desk Tech II

IT Support Analyst II

IT Support Engineer II, Logistics and Imaging Team (LIT)

TECHNICAL SUPPORT ANALYST II

Database Engineer II - AMZ23042.9

Desktop Support Engineer (Level 2)

Technical Support Engineer II - Hybrid

IT Service Engineer II

Instructional and Classroom Support Tech 2 - Science

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