Top 21 Remote technical support Jobs in Seattle Wa

Customer Support Specialist
Valant —Seattle, WA
- $22 - $24 an hour
- Monday to Friday
- Remote
- Research
- Mid-level
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Technical Support Specialist (L2)
CharacterStrong —Auburn, WA
- $70,000 - $85,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- Windows
- Paid parental leave
- AD&D insurance
Quick Apply
7d
Product Support Analyst
Long Tail Health Solutions Inc. —Kirkland, WA
- Full-time
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
Remote Services Representative
Sunbelt Controls —Renton, WA
- $88,480 - $111,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Customer Experience Engineer
Microsoft —Redmond, WA
- $85,400 - $183,700 a year
- Urgently hiring
- Remote
- Computer Science
- Engineering
- English
8d
Engineer
SARJ —Seattle, WA
- Remote
- Communication skills
- Entry level
- HTML
Technical Support Engineer
Cyberhaven —Seattle, WA
- $80,000 - $100,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 2 years
1d
Client Support Engineer
PactFi —Seattle, WA
- $130,000 - $150,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Travel
- Health insurance
- 401(k)
Quick Apply
Senior Technical Support Engineer
LangChain —Seattle, WA
- $130,000 - $195,000 a year
- Full-time
- Remote
- Continuous improvement
- Mentoring
- APIs
- Health insurance
- Dental insurance
Student IT Helpdesk (FWS only), F26-S27
DigiPen Institute of Technology —Redmond, WA
- $17.85 an hour
- Part-time
- Remote
- Classroom
- Windows
- University
Bilingual/ Mandarin Technical Account Manager, ES - CN-AWS, ES - CN, AWS Enterprise Support
Amazon Web Services, Inc. —Seattle, WA
- $131,300 - $177,600 a year
- Full-time
- Remote
- Writing skills
- DevOps
- English
- AD&D insurance
- Health insurance
Behavioral Healthcare Clinical Trainer
Valant —Seattle, WA
- $75,000 - $85,000 a year
- Monday to Friday
- Remote
- Mid-level
- Organizational skills
- Communication skills
- Paid training
- Health savings account
Quick Apply
12d
Partner Commercial Success Manager/Senior Manager, IBM
Neo4j —Seattle, WA
- $190,000 - $200,000 a year
- Remote
- 5 years
- Travel
- Organizational skills
6d
Product Enablement Manager
Pacvue —Seattle, WA
- $130,000 - $150,000 a year
- Remote
- 8 years
- Senior level
- Communication skills
- Paid parental leave
- Health savings account
Quick Apply
2d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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Seattle Children's Hospital —Seattle, WA
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Labcorp —Dublin, OH
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Customer Support Specialist

Valant -
Seattle, WA

Quick Apply

Job Details

$22 - $24 an hour

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Paid sick time

Qualifications

Triage
Equipment troubleshooting
Incident Escalation
Managing clients in a customer support role
B2B business model
Customer engagement
SaaS platforms
Experience with SaaS (as product category for technical sales engineers)
Customer support
SaaS

Full Job Description

Customer Support Specialist

Now more than ever, our world needs mental health professionals. Day in and day out, they’re doing their best to provide exceptional care to an increasing number of patients. But, they’re working with generic or simplistic tools that limit their potential and growth. We want to change all that – by giving behavioral health organizations everything they need to thrive.

Valant is an established market-leading, software-as-a-service organization serving the unique needs of the behavioral healthcare industry. Our purpose is to make our world a mentally healthier place and we’re seeking enthusiastic, passionate individuals to join us as we transform the industry! If that sounds like you, we’d like to hear from you.

This is the job for you if you like being the first line of support for customers, are comfortable with a busy phone environment, and enjoy using your analytical skills to investigate, resolve and/or escalate support issues. We’re looking for technically competent problem solvers who demand excellence themselves, are passionate about great customer service, and are great at following processes and procedures to drive efficiency and customer satisfaction.

What You’ll Do

As a Customer Support Specialist, you are a key point of contact for our customers, and an escalation point for the rest of the customer support team. You will be providing product and service information on our behavioral health EHR software and resolving any issues our customers experience with accuracy, efficiency, and enthusiasm.

Accurately and proficiently assist customers with account-related, and technical support questions primarily through phone and email. Approximately 90% of the workday will be spent answering customer calls, with 10% focused on email questions.
Troubleshoot technical issues pertaining to our product and integrations, including root cause analysis, deep investigative work tied to software issues, and escalation to our engineering team when necessary.
Address any inquiries, reproduce reported bugs, identify quick fixes, and document all learnings related to your investigating, diagnosing, troubleshooting, and triaging of issues.
Work with Development partners to create knowledge base docs and articles.
Provide detailed and researched information when escalating issues to developers, including logs, context, and preliminary diagnostics.
Analyze, document and resolve tickets based on service levels, ensuring adherence to SLAs, and escalate issues as required.
Actively engage with customers in a B2B environment, maintaining excellent written and verbal communication skills.
Collaborate with third-party software providers and business partners.

What You’ll Need

Required

1+ years’ experience in a technical and/or customer support role focused on investigating and troubleshooting technical issues and tools.
Have experience in troubleshooting and triaging customer issues, escalating to product and development teams any product issues or gaps, and owning through to resolution.
Demonstrated ability to identify customer needs, handle customer problems with professionalism, engage with other teams where necessary, and to drive resolution on customer problems and questions.
Have a strong attention to detail
Have experience in B2B SaaS environment
Have excellent organizational skills, including a good sense of priority management and the ability to easily adapt to change.
Initiative, and ability to think outside of the box in resolving issues.
Self-motivation, accountability, and ownership.
Excellent attendance
Available Monday – Friday with some flexibility for hours between 6:00am-5:00pm Pacific Time
A reliable internet connection and a quiet space to work – this job is currently 100% remote (laptop and other equipment will be provided).

Preferred

Medical Billing or Clearinghouse experience is a plus!
Behavioral health or clinical management experience is a plus!

What We Offer

Competitive compensation package, including 100% employer-paid medical, dental, vision premiums and HSA contributions
Generous paid time off and paid sick leave policy
Bonus plans
401k Match
The chance to drive an important industry forward through next-generation technology
Ability to work remotely with a strong internet connection
Hourly Rate for this position is $22-24 per hour.

US Citizens and Green Card holders are encouraged to apply. We are unable to sponsor visas at this time.

At Valant, we believe diverse perspectives make us stronger and help us better serve the behavioral health community. We are committed to building diverse teams and hiring employees regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. We encourage you to apply even if your experience doesn’t perfectly match every qualification listed. If you’re excited about this role and our mission to make the world a mentally healthier place, we want to hear from you.

This position can be 100% remote, but employees must be located in: Arizona, California, Florida, Georgia, Minnesota, New Jersey, North Carolina, Oregon, Pennsylvania South Carolina, Tennessee, Texas, Utah, or Washington state.

Quick Apply

Refine Your Search

remote technical support jobs in seattle wa

Customer Support Specialist

Technical Support Specialist (L2)

Product Support Analyst

Remote Services Representative

Customer Experience Engineer

Engineer

Technical Support Engineer

Client Support Engineer

Senior Technical Support Engineer

Student IT Helpdesk (FWS only), F26-S27

Bilingual/ Mandarin Technical Account Manager, ES - CN-AWS, ES - CN, AWS Enterprise Support

Behavioral Healthcare Clinical Trainer

Partner Commercial Success Manager/Senior Manager, IBM

Product Enablement Manager

Construction Technical Specialist - Autodesk FORMA ( ACC )

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