Top 19 Senior help desk Jobs in Seattle Wa

Specialist Technology Support Senior
Seattle Public Schools —Seattle, WA
- $99,257.60 - $127,441.60 a year
- Full-time
- Background check
- Computer science
- Computer Science
5d
Senior IT Technician
BNBuilders —Seattle, WA
- $85,000 - $105,000 a year
- Construction site
- 5 years
- Office
- Paid parental leave
- Fuel card
2d
Senior Help Desk (L3_LL) Bellevue, WA
Diverge IT —Bellevue, WA
- $32 - $34 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- 5 years
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Critical Incident Communications, Senior Specialist
Salesforce —Bellevue, WA
- $94,000 - $142,300 a year
- Weekends as needed
- AWS
- Senior level
- 4 years
- Paid parental leave
- Disability insurance
3d
Sr. Technical Support Engineer
Salesforce —Seattle, WA
- $99,400 - $150,300 a year
- Full-time
- 5 years
- Writing skills
- Research
- Paid parental leave
- Disability insurance
Senior Technical Support Engineer
LangChain —Seattle, WA
- $130,000 - $195,000 a year
- Full-time
- Remote
- Continuous improvement
- Mentoring
- APIs
- Health insurance
- Dental insurance
Sr. Program Manager, GREF Support Operations
Amazon.com Services LLC —Seattle, WA
- $115,600 - $160,000 a year
- Full-time
- Research
- Organizational skills
- Senior level
- AD&D insurance
- Health insurance
Sr. Technical Account Manager, Devices and Services Enterprise Support (DES)
Amazon.com Services LLC —Seattle, WA
- $92,300 - $160,000 a year
- Full-time
- Team management
- Mentoring
- Software development
- AD&D insurance
- Health insurance
Technical Support Engineer - Senior Technical Support Engineer
Salesforce —Seattle, WA
- $80,900 - $150,300 a year
- Full-time
- Computer science
- Computer Science
- 3 years
- Paid parental leave
- Disability insurance
Senior Product Support Specialist
Sinclair Broadcast Group —Seattle, WA
- $32.69 - $40.86 an hour
- Full-time
- 5 years
- Office
- Analysis skills
- Employee stock purchase plan
- Paid holidays
Senior Azure Customer Engineer (ACE)
Microsoft —Redmond, WA
- $119,800 - $261,000 a year
- Full-time
- Background check
- Computer science
- Azure
Sr. Cloud Support Engineer - Weekend Shift
Crusoe —Seattle, WA
- $145,000 - $175,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Commuter assistance
- Paid parental leave
Quick Apply
9d
Sr. Enterprise Network Support Engineer , eero CX Eng
Amazon.com Services LLC —Seattle, WA
- $121,000 - $188,200 a year
- Full-time
- Office
- 3 years
- Java
- AD&D insurance
- Health insurance
Senior Manager Customer Debug Support Engineering
Advanced Micro Devices, Inc —Seattle, WA
- Computer Science
- Master's degree
- Mentoring
Senior Fleet Operations Engineer - West Coast
Simbe Robotics —Seattle, WA
- $80,000 - $105,000 a year
- Full-time
- Hybrid work
- 5 years
- Assembly
- Continuous improvement

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Specialist Technology Support Senior

Seattle Public Schools -
Seattle, WA

Apply Now

Job Details

Full-time
$99,257.60 - $127,441.60 a year
5 days ago

Qualifications

Customer communication
Employee relationship building
Driving
IT department experience

Full Job Description

Overview of Position

This position's responsibilities, under the general direction of an IT Manager, are to respond to support tickets in accordance with department policies, provide excellent customer service, troubleshooting of technical problems involving operating systems, hardware, software, peripherals, and other classroom technologies; address user requests for equipment maintenance and enhancement; install, re-install and upgrade operating systems, software applications and computer equipment and network components, including peripherals, and to act as a resource for users regarding technology. Senior level staff are expected to also be a resource to lower level support staff.

Essential Functions

60%

Responds to support requests; acts as a first level problem identification and resolution resource regarding operating systems, system equipment, software, and other classroom technologies, including answering questions, providing advice, troubleshooting and following-up with customers in solving their network system equipment problems; maintains service records, including an action plan for problem resolution.

25%

Installs, re-installs and upgrades operating systems, software applications and computer equipment, including peripherals; refers customer problems, as needed; determines appropriate resource for resolution.

Provides technical support and training to staff, students and other network users; serves as a technical advisor to assigned system users.

Provides on-site technical support to a variety of sites, requiring the ability to drive to locations in an assigned geographical cluster.

Serves as a resource to lower-level support staff

OTHER FUNCTIONS:

Performs related duties consistent with the scope and intent of this position.
Maintains state of the art knowledge of hardware and software related to classroom technology.
Assist with project related tasks as assigned by the Support Lead

DISTRICT-WIDE CORE COMPETENCIES:

Collaboration
Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.

Is seen as a team player who encourages efficient and effective collaborations.
Works skillfully in difficult situations with both internal and external groups.
Represents his/her own interests while being open-minded to other groups.
Builds respectful and productive relationships internally and externally.

Getting Results (Action Oriented)
Performs work with energy and drive; values planning, but will take quick, decisive action when an opportunity presents itself.

Demonstrates a strong sense of urgency about solving problems and getting work done.
Focuses on achieving the goal even in the face of obstacles.
Assumes responsibility for starting and finishing work with minimal supervision.
Strives for new levels of performance.

Decision Quality & Problem Solving
Uses analysis, wisdom, experience and logical methods to make good decisions and solve difficult problems with effective solutions; appropriately incorporates multiple inputs to establish shared ownership and effective action.

Weighs the consequences of options before making a decision.
Applies appropriate criteria to situations for the purpose of making decisions.
Displays self-confidence in own judgment.
Focuses in the facts and solutions instead of opinions and problems.

Integrity
Is widely trusted; is seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.

Deals with people and situations in an honest and forthright manner.
Represents information and data accurately and completely.
Represents the confidentiality of information and concerns shared by others.
Takes ownership if a mistake is their own and does not blame others.

Accountability
Holds self and others accountable for measurable high-quality, timely and cost-effective results; determines objectives, sets priorities and delegates work; accepts responsibility for mistakes; complies with established control systems and rules.

Takes responsibility and action as if the risks (financial or otherwise) are his or her own.
Holds individuals and team accountable for their actions and results.
Initiates action even if outcome is uncertain and is willing to accept the consequences of failure.
Aligns own activities and priorities to meet broader organizational needs.
Demonstrates courage and confidence in his or her own ability.

RELEVANT COMPETENCIES:

Functional / Technical Skills
Possesses required functional and technical knowledge and skills to do his or her job at a high level of accomplishment; demonstrates active interest and ability to enhance and apply new functional skills.

Understands the technical aspects of the job and keeps up-to-date on key technical or functional aspects of the job.
Applies appropriate technical/functional knowledge to address situations in a timely manner.
Thinks of ways to apply new developments to improve organizational performance.
Shares expertise and skills with others when appropriate.

Technical Learning
Quickly learns and integrates new technical skills and knowledge; seeks out avenues to enhance technical knowledge.

Picks up and integrates technical skills quickly.
Recognizes trends and effectively prepares for changes.
Seeks out opportunities to advance one's learning in relevant technical disciplines.

Time Management
Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once

Focuses his/her efforts on the most important priorities.
Uses time effectively and efficiently.
Handles multiple-tasks effectively and efficiently.
Values other people's time.

Interpersonal Skills
Is warm and easy to approach; builds constructive and effective relationships; uses diplomacy and tact to diffuse tense situations; has a style and charm that immediately puts others at ease and disarms hostility.

Relates well with others
Builds constructive and effective relationships.
Considers and responds appropriately to the needs and feelings of different situations.
Is tactful, diplomatic and demonstrates consistency and fairness.

KNOWLEDGE, SKILLS & ABILITIES:

Use of current computer operating systems and software applications;
Hardware and peripherals;
Basic understanding of networking concepts and TCP/IP
Customer service techniques and principles.
Skills in communication and customer service; user training, installing, re-installing and upgrading mainstream operating systems, software applications and computer equipment, including peripherals;
Skills in collaborating and working as part of a team.
Troubleshooting and problem solving skills.
Install, re-install and upgrade mainstream operating systems, software applications and computer equipment, including peripherals;

Typical Qualifications

EDUCATION/EXPERIENCE:

A typical way to obtain the knowledge and abilities would be:

Five (5) years of applicable experience in an information technology setting; Six (6) years of experience is preferred; Bachelor’s degree in computer science or related field; qualifying work experience may substitute for the education requirement on a year-for-year basis; or an equivalent combination of education and experience.

Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities to perform the work will be considered.

CERTIFICATIONS & LICENSES:

Valid Washington State driver’s license or evidence of equivalent mobility.

TESTING

A technical written test may be used during the screening process.

CLEARANCES:

Criminal Justice fingerprint and background check

Apply Now

Refine Your Search

senior help desk jobs in seattle wa

Specialist Technology Support Senior

Senior IT Technician

Senior Help Desk (L3_LL) Bellevue, WA

Critical Incident Communications, Senior Specialist

Sr. Technical Support Engineer

Senior Technical Support Engineer

Sr. Program Manager, GREF Support Operations

Sr. Technical Account Manager, Devices and Services Enterprise Support (DES)

Technical Support Engineer - Senior Technical Support Engineer

Senior Product Support Specialist

Senior Azure Customer Engineer (ACE)

Sr. Cloud Support Engineer - Weekend Shift

Sr. Enterprise Network Support Engineer , eero CX Eng

Senior Manager Customer Debug Support Engineering

Senior Fleet Operations Engineer - West Coast

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