SUMMARY
Under the direction of the Assistant Team Leader or Office Team Leader, the Captain supports daily office operations to ensure efficient workflow, quality patient care, and exceptional customer service. This position serves as a working leader who helps guide staff performance, models professionalism, and assists leadership in training, communication, and operational consistency across assigned departments.
MINIMUM QUALIFICATIONS
Education and Experience
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High school diploma or GED required
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Associate’s degree in Business, Healthcare, or a related preferred
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Minimum of 3 years of experience in optometry, ophthalmology, or retail healthcare setting required
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Leadership or team lead experience preferred
Essential Skills and Abilities
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Strong leadership, teamwork, and organizational skills
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Proficient computer skills
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Ability to solve problems and adapt to fast-paced clinical operations
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Excellent verbal and written communication skills with attention to detail
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Self-directed, highly motivated, able to multi-task, and work under pressure in a fast-paced environment
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Ability to handle multiple projects at one time and delegate appropriately
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Possess a caring, patient, and friendly attitude
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Experience in conflict resolution
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Ability to Train, mentor, and hold peers accountable under guidance of leadership
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Demonstrate reliability, initiative, and strong customer service orientation
PRIMARY DUTIES AND RESPONSIBILITIES
Team Support & Leadership
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Serve as a point of contact for daily team questions and workflow coordination
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Support Assistant Team Leader in assigning tasks, monitoring productivity, and ensuring policy compliance
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Promote teamwork, accountability, and positive morale among team members
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Participate in coaching and cross-training of new and existing employees
Operational Excellence
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Maintain smooth patient flow and efficient daily operations
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Assist in ensuring exam rooms, equipment, and instruments are maintained and ready for use
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Support scheduling accuracy and adherence to clinic templates
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Uphold HIPPA compliance and ensure proper patient communication standard
Training and Development
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Help coordinate and track staff training and competencies
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Reinforce proper procedures for check-ins, testing, patient care, and safety standards
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Model practice values and encourage continuous learning and improvement
Patient Care and Service
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Demonstrate empathy, professionalism, and courtesy with all patients
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Support the resolution of patient concerns in collaboration with leadership
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Ensure accuracy in documentation, orders, and communication with clinical staff and providers
Administrative and Compliance Support
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Monitor supply needs and communicate shortages promptly
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Ensure adherence to daily checklists, forms, and quality standards
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Report performance or operational issues to the Assistant Team Leader or Office Team Leader in a timely manner
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by the team members to successfully perform the essential functions of this job.
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The majority of the time on the job is spent walking, sitting, using hands to hold and move items, reaching with hands and arms, talking, hearing, stooping, crouching and bending
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At times the job may require weight to be lifted up to 50 pounds
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The job requires the following types of vision: close, distance, peripheral and depth perception
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Typical noise level for the work environment of this job is moderate (i.e. business office with computers and printers, light traffic)
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Work in an office environment and sustain posture in a seated position for moderate periods of time
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Must be able to communicate clearly in person and over the telephone
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Hearing must be adequate to perform job duties in person and over the telephone
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Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
JOB TYPE
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Full-time
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40 hours per week
WORK SETTING
SUPERVISORY RESPONSIBILITIES
Patient Check-In/Out Representative, Optometry Technician, Insurance Verification Specialist, Medical Records Technician, Scanning Technician, Surgery Scheduler.
BENEFITS
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401(k)
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401(k) Matching
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AD&D Insurance
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Health Insurance
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Health Savings Account
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Dental Insurance
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Disability Insurance
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Vision Benefits & Discounted Services
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Employee Assistance Program
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Employee Discount
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Life Insurance
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Opportunities for Advancement
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Paid Time Off
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Paid Training
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Professional Development Assistance
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Referral Program
OTHER
This job description is intended only to describe the general nature and level of work performed. The Practice Captain must be able to travel to various satellite locations as needed for meetings and to provide supervision of practice personnel. When driving on company business, maintenance of a valid Florida driver’s license and satisfactory driving record is required. It is not intended, nor should it be interpreted as an exhaustive list of all duties, skills and responsibilities. The Practice Captain will perform the duties listed in this job description as well as any other assigned by Assistant Team Leader or Office Team Leader.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Eye Specialists of Mid-Florida P.A. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are a drug and tobacco-free workplace.
