Looking for a part-time hire!
Amara's Spa Coordinator
Spa Coordinator is a critical link to client satisfaction. Responsibilities include welcoming guests, setting appointments, processing check-ins and check-outs, anticipating client needs and meeting or exceeding those needs, responding to and resolving guest and client inquires and complaints. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Guest/Client Communication
- Greet and make all guests/clients feel welcomed to the Spa at Amara Resort and Spa.
- Generate client appointments.
- Perform call-ahead(s) to inform future guests and generate business for the spa.
- Ensure guest/client satisfaction by responding to inquiries with accurate information and a positive attitude.
- Answer inquiries pertaining to hotel services or connect the guest to the appropriate person to help.
- Respond to phone calls and retrieve guest mail, faxes, and packages.
Answer calls with appropriate greeting.
- Promote spa services using personal knowledge and effective selling techniques.
- Welcome and effectively resolve client or guest questions, issues, and complaints with supervisor assistance as needed.
- Provide constant and consistent communication with other departments and supervisors/managers to ensure awareness of spa services and special events.
- Attend team briefings.
- Financial Transactions
- Handle cash, credit card and other financial transactions.
- Post charges.
- Compute or adjust bill, collect payment, and make change for guests.
- Perform other duties as assigned.
Training
- Complete training on operating job specific systems.
- Be knowledgeable on spa products and services.
- Complete training on safety procedures.
- Complete training on how to safely evacuate guests.
Perform other duties as assigned.
(Please note management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).
About Amara Resort & Spa
Amara Resort and Spa is owned and operated by Northwood Hospitality. We offer a comprehensive benefits package including medical, dental, vision, an employer paid life insurance policy, employer paid short-term and long-term disability coverage, and additional supplemental insurance plans are available. Northwood Hospitality sponsors a 401(k) plan with a company match. At Amara, we believe it is important to have a work life balance. Full-time, eligible employees accrue vacation time, sick time, and are eligible to receive holiday pay. As a part of Northwood Hospitality, team members are eligible to receive discounts at other properties within the portfolio. Each day a team member arrives to work, they can expect a delicious, chef curated lunch provided free of charge. We believe our team members are empowered to act and make the right decisions. As such, we are committed to the growth and professional development of our team through internal promotions and cross-departmental training opportunities.
About Northwood Hospitality
At Northwood Hospitality, we understand that our people are the hallmark of our success.
- Integrity: We are honest, fair, accountable, and respectful.
- Collaboration: We are better when we are together.
- Leadership: We are empowered to act and make the right decision for our guests and our business.
- Passion: We are passionate about hospitality and serving our guests with pride.
- Balance: We are focused on a balanced approach for our teams, families, and communities.
This role includes occasional tips and commissions.
Requirements:
Discover Naples Grande Beach Resort
A Luxury Choice Among Hotels in Naples, Florida
A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. This inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.
Our hotel received the TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.
Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows:
Full Time Hires: Eligible for medical/dental/life benefits on the first day of the month following 30 days of employment. Other benefits include Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).
Part Time Hires: Eligible for Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).
On Call / Seasonal / Interns: Eligible for 401(k) and discounted Resort Stays at other Northwood properties.
Formerly known as the Registry Resort and the Waldorf Astoria Naples, The hotel has enjoyed over 28 years of success in this community and we look for new teammates to help continue that tradition. Our current ownership, Northwood Hospitality LLC, has invested millions in a complete transformation of the rooms and dining options.
Northwood Hospitality LLC owns and operates nine properties throughout the world, including the Naples Grande Beach Resort in beautiful southwest Florida, the New York Palace Hotel in Manhattan, the London West Hollywood in Hollywood, CA, the Marker, Parrot Key and Tranquility Bay in Key West and Cheeca Lodge in Islamorada. The company was incorporated in 2010 and is based in New York, New York under parent company Northwood Investors, LLC.
The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's age, race, ethnic background or religious preferences. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.
