Top 99 Customer support & client services managers Jobs in Seminole, Fl

Manager of Customer Success
Malwarebytes —Saint Petersburg, FL
- $150,000 a year
- Full-time
- Office
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Manager, Sleep Operations Support
Lincare Inc. —Clearwater, FL
- Microsoft Outlook
- Mid-level
- 3 years
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Delivery Manager II
GHX —Tampa, FL
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
8d
ASC - Agent Success Coordinator
ShyftOff —Tampa, FL
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
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Senior Customer Support Supervisor
Trulieve —Clearwater, FL
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Office
- Paid time off
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2d
Senior Director, Servicing Operations
Mission Lane —Tampa, FL
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Client Services Manager
ProActive Property Management —Palm Harbor, FL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- Driver's License
- Health insurance
- Dental insurance
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Senior Contact Center Manager (Tier 3) - Water Resources
Hillsborough County, Florida —Tampa, FL
- $77,001 - $92,000 a year
- Background check
- 5 years
- Writing skills
Front Desk / Hospitality Trainer (Travel Required)
FirstService Residential —Saint Petersburg, FL
- $65,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Cell phone reimbursement
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Home Delivery Scheduling Lead
RH —Tampa, FL
- $22 - $28 an hour
- Overtime
- Management
- Mid-level
- 3 years
Quick Apply
Customer Support Manager
MAKE —Tampa, FL
- Remote
- Mid-level
- Office
- 4 years
- Relocation assistance
- Opportunities for advancement
Quick Apply
12d
Client Success Director
Zelis —Saint Petersburg, FL
- $153,000 - $193,800 a year
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Paid holidays
- Disability insurance
9d
BPO Call Center - Vendor Operations Manager
Green Dot Corporation —Tampa, FL
- $83,800 - $125,900 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
Call Center Manager
Joe Cool Air Conditioning & Heating —Pinellas Park, FL
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Presentation skills
- No degree
- Health insurance
- Dental insurance
Quick Apply
2d
Director of Client Success, Arrive Fresh
Arrive Logistics —Tampa, FL
- Full-time
- Microsoft Excel
- Office
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Customer Experience Associate Director
Webull Financial —Saint Petersburg, FL
- $115,000 - $140,000 a year
- Full-time
- PMP
- 3 years
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
12d
Manager, Bloomingdale's Credit Customer Care
Macy’s —Tampa, FL
- $56,300 - $93,700 a year
- Full-time
- High school diploma or GED
- Senior level
- Leadership
- Store discount
- Paid holidays
10d
The Director of Customer Service
Helm AG —Tampa, FL
- Office
- 3 years
- Senior level
Senior Manager, Customer Operations
Integer Holdings Corporation —Palm Harbor, FL
- Full-time
- Oracle
- Bachelor's degree
- Military encouraged
- Disability insurance
- Health insurance
Quick Apply
Operations Supervisor
TQL —Tampa, FL
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply

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Manager of Customer Success

Malwarebytes -
Saint Petersburg, FL

Quick Apply

Job Details

Full-time
$150,000 a year

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Referral program

Qualifications

Managing technical support teams
Managing customer accounts
Managing teams in a customer support role
Team leadership
Incident Escalation
Frontline customer support management
Managing clients in a customer support role
Sales management systems proficiency
Defect tracking tools
Account management
Cross-functional communication
Senior leadership

Full Job Description

Here at ThreatDown, powered by Malwarebytes, we believe that when you’re free from threats, you’re free to thrive. It all started in 2008 with one person who needed help with a malware infection, and a community coming together to find solutions. In that moment in time a product was born for all people, with a mission to rid the world of malware. Our product has since grown and evolved, from removing malware, to protecting devices, to ever-changing prevention.

About ThreatDown

ThreatDown, the corporate business unit of Malwarebytes, is redefining cybersecurity for growing businesses with solutions that stop ransomware, malware, phishing, and AI-powered attacks. Our platform is trusted, intuitive, and built for lean IT teams that need speed without complexity. At ThreatDown, you’ll join a team driven by innovation, resilience, and a passion for empowering businesses to thrive securely. If you're ready to make a real impact in cybersecurity, we’d love to meet you.

ThreatDown is looking for..

A Manager of Customer Success located in the Tampa, FL area to drive customer value realization and lead a high-performing team of technical advisors who sit at the intersection of cybersecurity outcomes, customer advocacy, and business growth. As we expand our CS footprint and continue scaling our product suite, the need for strategic technical leadership has never been greater.

This role is more than team management—it’s about evolving how we deliver success, architecting scalable engagement models, and building strong cross-functional partnerships that influence everything from product strategy to customer health. You'll help shape the future of our Customer Success practice.

Must be local to the Tampa Bay area of Florida

Compensation Range: $150k + Bonus

What You Will Do:

As the Manager of Customer Success, you will oversee a team supporting ThreatDown’s strategic and enterprise customers across the full post-sale lifecycle. You’ll provide guidance, mentorship, and hands-on support to ensure technical engagement excellence, scalable customer success, and efficient escalation handling. You’ll partner cross-functionally to resolve blockers, advocate for customer needs, and continually enhance our customer journey.

Key Responsibilities

Team Leadership & Development

Lead, develop, and inspire a team focused on post-sale success across our strategic and channel accounts.
Align team efforts with broader business goals by driving strategic planning, account coverage models, and scalable engagement strategies.
Cultivate a performance-driven, customer-obsessed team culture centered around innovation, ownership, and continuous improvement.

Customer Value & Business Impact

Champion outcome-based success strategies that align our platform capabilities with each customer’s security goals, KPIs, and business objectives.
Oversee strategic account planning and ensure the team builds executive relationships that influence renewals, expansions, and advocacy.
Monitor customer health signals and proactively implement programs that mitigate risk and enhance retention.

Escalation Leadership & Cross-Functional Advocacy

Serve as a senior escalation leader for high-impact customer issues, collaborating closely with Support, Product, and Engineering to ensure swift and transparent resolution.
Build repeatable frameworks for handling technical escalations, improving internal coordination, and enhancing the customer experience during critical moments.
Influence internal roadmaps and prioritization by communicating real-time customer needs and technical challenges back to product teams.

Operational & Strategic Excellence

Define and track success metrics across engagement, adoption, and renewal—using insights to refine team processes and forecast capacity.
Contribute to long-range CS planning, including team resourcing, org structure, and customer coverage optimization.
Serve as the voice of the customer internally—bringing feedback to Product, Engineering, and other teams.

Skills You'll Need to Have:

Tampa Bay based, 1-2 days in office
2+ years of experience managing high-performing technical success or account teams; 5+ years in customer-success role in the cybersecurity industry.
A strategic mindset with the ability to connect technical engagement with business outcomes.
Deep understanding of cybersecurity principles (EDR, XDR, MDR, endpoint security, SIEM, etc.).
Demonstrated success managing escalations and driving cross-functional collaboration.
Experience with tools like Salesforce, Gainsight, Jira, and Zendesk.
Data-driven, proactive, and comfortable navigating ambiguity in a high-growth environment.

Nice to Have

Experience building or scaling a Customer Success function.
Background working with MSPs or channel partners.
Security certifications (e.g., CISSP, Security+, SANS).
Experience supporting global or distributed teams.

Perks & Benefit:

Comprehensive medical, dental, and vision insurance coverage
Employee Referral Bonus Program
Wellness programs
401k and employer matching for (US Employees)
Comprehensive Time Off policy
An opportunity to do something great for yourself and the world!

(Benefits and Perks subject to change by country/region)

Legal Language:

(US Employees Only)

Applicants have rights under the Federal Employment Laws:

Employee Polygraph Protection Act
Know Your Rights: Discrimination is Illegal
Family and Medical Leave Act (FMLA)

This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations.

Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.

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Refine Your Search

customer support & client services managers jobs in seminole, fl

Manager of Customer Success

Manager, Sleep Operations Support

Delivery Manager II

ASC - Agent Success Coordinator

Senior Customer Support Supervisor

Senior Director, Servicing Operations

Client Services Manager

Senior Contact Center Manager (Tier 3) - Water Resources

Front Desk / Hospitality Trainer (Travel Required)

Home Delivery Scheduling Lead

Customer Support Manager

Client Success Director

BPO Call Center - Vendor Operations Manager

Call Center Manager

Director of Client Success, Arrive Fresh

Customer Experience Associate Director

Manager, Bloomingdale's Credit Customer Care

The Director of Customer Service

Senior Manager, Customer Operations

Operations Supervisor

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