Top 31 Financial services remote customer support Jobs in Seminole, Fl

Senior Customer Service Representative - SurePayroll
Paychex —Saint Petersburg, FL
- $25 an hour
- Full-time
- Research
- Mid-level
- Mentoring
- Paid holidays
- Health insurance
9d
Migration Support Specialist- Banking Industry
SVS Group —Tampa, FL
- $26 - $27 an hour
- Full-time
- 5 years
- English
- Office
Quick Apply
Call Center Representative - Hybrid St Petersburg, FL
Zelis —Saint Petersburg, FL
- $17.75 an hour
- Full-time
- Remote
- Computer literacy
- Communication skills
- Entry level
Customer Experience Representative
Webull Financial —Saint Petersburg, FL
- Bilingual
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Customer Account Associate | St. Petersburg, FL
Raymond James Financial, Inc. —Saint Petersburg, FL
- Full-time
- Hybrid work
- Sales
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
CSR/Admin
Mid-Atlantic Finance Company —Clearwater, FL
- From $40,000 a year
- Full-time
- Spanish
- Pass drug screening
- English
- Dental insurance
- Paid time off
Customer Service Intermediate Analyst
Citi —Tampa, FL
- $58,656 - $78,180 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Fraud Client Services Representative - 2nd Shift
Bank of America —Tampa, FL
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Conflict management
Manager, Bloomingdale's Credit Customer Care
Macy’s —Tampa, FL
- $56,300 - $93,700 a year
- Full-time
- High school diploma or GED
- Senior level
- Leadership
- Store discount
- Paid holidays
Senior Director, Servicing Operations
Mission Lane —Tampa, FL
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Acquisitions Development Specialist
Mid-Atlantic Finance Company —Clearwater, FL
- From $40,000 a year
- Full-time
- Spanish
- Pass drug screening
- English
- Dental insurance
- Paid time off
10d
PCB Client Support Specialist II - RJ Bank
Raymond James Financial, Inc. —Saint Petersburg, FL
- Full-time
- Word processing
- Mid-level
- Travel
- Paid holidays
- Health insurance
PCB Client Support Team Lead - RJ Bank
Raymond James Financial, Inc. —Saint Petersburg, FL
- Full-time
- Mid-level
- Continuous improvement
- Travel
- Paid holidays
- Health insurance
Member Service Representative
The Ward Team —Tampa, FL
- $19 - $28 an hour
- Weekends as needed
- Research
- High school diploma or GED
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
Member Experience Advocate I
GTE Financial —Tampa, FL
- Full-time
- Hybrid work
- Spanish
- English
- Office
4d
Bilingual Spanish Merchant Support Representative
PINPOINT INTELLIGENCE LLC —Clearwater, FL
- $40,000 a year
- Weekends as needed
- Google Workspace
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Branch Service Advisor | Financial Licensing Required
Raymond James Financial, Inc. —Saint Petersburg, FL
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
13d
Customer Service Representative
Heritage Insurance —Tampa, FL
- $16.50 - $17.50 an hour
- Full-time
- Background check
- Research
- High school diploma or GED
Quick Apply
Member Service Advisor I
Achieva Credit Union —Dunedin, FL
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
3d
Sales Supervision Contact Center Coordinator
Osaic —Saint Petersburg, FL
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance

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Senior Customer Service Representative - SurePayroll

Paychex -
Saint Petersburg, FL

Apply Now

Job Details

Full-time
$25 an hour
9 days ago

Benefits

Paid holidays
Health insurance
Tuition reimbursement
Paid time off
Adoption assistance
401(k) matching

Qualifications

Customer communication
Payroll tax
Payroll tax processing
Research

Full Job Description

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview:

Provide an exceptional service experience for SurePayroll customers handling incoming contacts from current clients regarding previously run payroll, payroll tax filing and ancillary services.

Responsibilities:

Handles inbound calls and online chats with SurePayroll clients in a contact center environment, helping clients with items such as: issues with previously run payrolls and questions regarding their account information to ensure accurate payroll processing and payroll tax filing. Handles escalated and complex issues regarding clients’ accounts.
Troubleshoots payroll issues with clients such as: direct deposit reversals, payroll adjustments, voided payrolls, amended tax returns, wage and hour reporting, deductions and benefits, assist with account setup for banking, employees and account administrator information to assist clients in running payroll and ensuring the accuracy of past and future payroll and account data.
Researches client issues and partners with other Customer Service, Tax, Advances Resolution/Amended Return, Payroll Operations and Finance team members to resolve issues affecting clients’ accounts.
Completes paperwork for, and ensures processing of, billing issues, amended tax returns, voided payrolls, direct deposit reversals and payroll adjustments.
Notate client contact in SalesForce.com system to document issues with their account and ensure that others servicing the client understand the interactions that have preceded the current issue.
Continually builds payroll, payroll tax and SurePayroll systems knowledge through a mixture of classroom training, self-guided learning and research (such as on www.irs.gov) to better serve our clients.
Treats customers in a friendly and helpful manner, building confidence in our service and ability to help them resolve their issue(s).
Manages call and hold time service levels to increase our ability to service all incoming contacts and provide excellent service for each caller/chat client.
Makes efficient use of time out of the call/chat queue to complete necessary paperwork, conduct research into client inquiries and contact clients to provide resolution if necessary.
Provides advice, guidance and mentoring to less senior staff members to aid the department’s efficiency.
Must have experience in the Customer Service Representative role, or previous relevant external experience suitable to this senior level, and pass a skill based exam demonstrating proficiency with higher level payroll and payroll tax topics.

Qualifications:

Associate's Degree - Preferred
1 year of experience in Professional work experience in a customer service or contact center environment.
4 years of experience in Professional work experience in a customer service or contact center environment.
Customer Service - Preferred
Communication - Preferred
Multitasking - Preferred
Troubleshooting (Problem Solving) - Preferred
Problem Solving - Preferred
Call Center Experience - Preferred
Inbound Calls - Preferred
Payroll Processing - Preferred
Data Entry - Preferred
Customer Inquiries - Preferred
Tax Laws - Preferred
Customer Relationship Management - Preferred
Human Resources Information System (HRIS) - Preferred
Customer Support - Preferred
Billing - Preferred

Compensation: In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically $25.00/hr. This range includes base pay but does not consider other components that make up the total rewards Live the Paychex Values:

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

What's in it for you?:

We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Apply Now

Refine Your Search

financial services remote customer support jobs in seminole, fl

Senior Customer Service Representative - SurePayroll

Migration Support Specialist- Banking Industry

Call Center Representative - Hybrid St Petersburg, FL

Customer Experience Representative

Customer Account Associate | St. Petersburg, FL

CSR/Admin

Customer Service Intermediate Analyst

Fraud Client Services Representative - 2nd Shift

Manager, Bloomingdale's Credit Customer Care

Senior Director, Servicing Operations

Acquisitions Development Specialist

PCB Client Support Specialist II - RJ Bank

PCB Client Support Team Lead - RJ Bank

Member Service Representative

Member Experience Advocate I

Bilingual Spanish Merchant Support Representative

Branch Service Advisor | Financial Licensing Required

Customer Service Representative

Member Service Advisor I

Sales Supervision Contact Center Coordinator

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