POSITION SUMMARY
The Assistant Marina Manager is responsible for supporting the Marina Manager in overseeing daily marina operations and ensuring that the facility runs smoothly. This role involves assisting with managing staff, delivering exceptional customer service, and maintaining operational standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist in managing day-to-day operations of the marina to ensure efficiency and adherence to established procedures.
Build and maintain strong relationships with customers to foster loyalty, enhance referrals, and positively impact the marina’s reputation.
Oversee the upkeep and maintenance of marina facilities to ensure a clean, safe, and welcoming environment for customers.
Work with Marina Manager to ensure employees are being effectively managed and coached on a daily basis to maximize productivity and morale
Promote teamwork by supporting, coaching, and working collaboratively with all team members and departments to ensure a seamless experience for customers throughout the sale, storage, delivery, and servicing of boats.
Assist in achieving storage sales and profit goals. Work with the sales and service departments to facilitate seamless service and enhance customer satisfaction.
Address and resolve any operational or customer service issues that arise, escalating to the Marina Manager as needed.
Stay informed about industry trends and best practices to contribute to the continuous improvement of marina operations and services.
Works with Marina Manager to ensure the marina develops and efficiently and effectively processes all invoices
SKILLS
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Ability to oversee daily marina operations, including scheduling, facility management, and maintenance.
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Strong skills in providing exceptional customer service, handling inquiries, and resolving issues effectively.
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Ability to convey information clearly and efficiently
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Ability to think critically and make informed decisions under pressure
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Ability to handle and resolve conflicts or disputes effectively, both internally with staff and externally with customers.
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Ability to manage multiple tasks and prioritize effectively.
QUALIFICATIONS / REQUIREMENTS
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High School Diploma or GED (or currently enrolled)
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Leadership experience, preferably in a marina or similar setting.
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Familiarity with marina operations, including boat handling, storage, maintenance, and facility management.
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Demonstrated experience in providing high-quality customer service and managing customer relationships.
PHYSICAL DEMANDS
Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.
C=Constantly
F=Frequently
O=Occasionally
R=Rarely
(5-8 hrs. /shift)
(2-5 hrs. /sift)
(Up to 2 hrs. /shift)
(Not regular part of job)
Remaining in a stationary position, often standing or sitting for prolonged periods
F
Repeating motions that may include the wrists, hands and/or fingers
F
Moving about to accomplish tasks or moving from one worksite to another
C
Operating motor vehicle
O
Communicating with others to exchange information
C
Assessing the accuracy, neatness and thoroughness of the work assigned
C
Seeing
C
Eye/Hand/Foot Coordination
F
WORK ENVIRONMENT
Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How would you best describe the environmental demands for this position? (Check only one)
No adverse environmental conditions expected
Poor ventilation
Hazardous conditions
X
Small and/or enclosed spaces
How would you best describe the physical demands for this position? (Check only one)
Sedentary work that primarily involves sitting/standing
Light work that includes moving objects up to 20 pounds
Medium work that includes moving objects up to 50 pounds
Heavy work that includes moving objects up to 100 pounds or more
This position operates exclusively in an indoor office environment with controlled temperatures. (Y/N)
DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION:
OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
