Job title: Administrative Assistant
Department: Public Works Cemetery
Salary: $38,668
Full-Time w/Benefits
Reports To: Cemetery/Street Supervisor FLSA Classification: Full Time, Exempt
Date Revised: July 2026 Department: Cemetery
Position Summary
The purpose of this position is to provide responsible administrative, clerical, customer service, and financial recordkeeping functions in support of the City of Anderson Cemetery Department. This position serves as the primary point of contact for cemetery customers and visitors, maintains cemetery records, coordinates plot sales and related documentation, processes financial transactions, and provides administrative support to departmental operations. Work requires professionalism, attention to detail, sound judgment, and the ability to effectively interact with the public during sensitive and emotional circumstances. Work is performed within a general outline of duties under general supervision.
Position Responsibilities – Essential Job Functions
To ensure the greatest possible protection for employees in the workplace, the City of Anderson requires cooperative efforts of all employees with help in establishing and maintaining a safe and helpful work environment.
The City of Anderson requires that PPE (Personal Protective Equipment) be used by employees whenever workplace hazards are discovered that could damage any part of the body. In addition, the City of Anderson requires all employees to wear PPE, such as but not limited to, safety glasses, face shields, safety shoes, hearing protection (ear plugs/earmuffs), gloves, etc. as required by their job duties. PPE is to be used as a tool to eliminate and/or reduce the hazards employees face in their daily job duties.
PPE is not to be used and will not be used as a substitute for safe work practices, machine guards, or other controls designed by equipment manufacturers or other engineering sources. PPE is to be used in conjunction with these controls to increase employee protection.
The tasks listed below represent the majority of the work performed. Management may assign additional tasks related to the type of work of this position as necessary.
- Serves as the primary customer service representative for the Cemetery Department.
- Greets visitors, answers telephones, responds to inquiries, and provides accurate information regarding cemetery services, policies, procedures, regulations, fees, grave ownership, burial records, and related services.
- Assists citizens, funeral homes, monument companies, contractors, City departments, agencies, and other stakeholders while maintaining a professional, courteous, and compassionate demeanor.
- Directs callers and visitors to appropriate personnel and provides referrals and assistance as needed.
- Performs routine to moderately complex administrative and clerical duties in support of Cemetery Department operations.
- Prepares correspondence, reports, forms, work orders, legal documents, notices, and other departmental records.
- Maintains departmental filing systems, customer files, and document retention records.
- Processes incoming and outgoing mail, copies, scans, files, retrieves records, enters data, and maintains logs and other office records.
- Compiles data and prepares reports, records, spreadsheets, and statistical information as requested.
- Processes cemetery plot sales and prepares all associated documentation, including deeds, contracts, permits, interment records, ownership transfers, and related documents.
Position Responsibilities – Essential Job Functions (continued)
- Establishes, maintains, research, and updates cemetery records, including burial records, ownership records, lot inventory, customer files, and historical cemetery information.
- Research historical cemetery records and responds to requests for information.
- Assists with ensuring compliance with applicable laws, regulations, City policies, and departmental procedures governing cemetery operations.
- Coordinates with the City Attorney regarding deeds, ownership transfers, burial rights, legal documentation, and other cemetery-related legal matters.
- Performs bookkeeping and financial support functions, including preparing invoices and statements for cemetery-related services.
- Collects payments, issues receipts, balances daily receipts, prepares deposits, and maintains assigned financial records and ledgers in accordance with City policies.
- Processes accounts payable invoices and works with vendors to resolve billing discrepancies as needed.
- Maintains financial records, spreadsheets, and reports related to Cemetery Department operations.
- Attends training, meetings, seminars, and workshops to maintain and enhance job knowledge and professional skills.
- Performs other related duties as assigned.
It is understood that every incidental duty connected with operations detailed in this job description are not always specifically described, and employees, at the discretion of the City, may be required to perform duties not within their job descriptions and as requested as the discretion of management of the City.
Position Responsibilities – Additional Job Functions
PUBLIC WORKS ADMINISTRATION (CROSS-TRAINING / COVERAGE DUTIES)
The following duties are performed on a cross-training or coverage basis to ensure continuity of operations:
- Serves as backup to Public Works Administrative Assistants.
- Answers telephones, greets visitors, provides information, and routine calls appropriately.
- Enters workorder requests.
- Performs other duties as assigned and requested.
Essential Skills and Experience
Knowledge of:
- Administrative, clerical, and secretarial principles and practices
- Office procedures, recordkeeping systems, and document management
- Basic accounting, billing, and payment processing
- Customer service principles and techniques.
Skill in:
- Managing multiple priorities with accuracy and attention to detail
Essential Skills and Experience (continued)
- Preparing reports, correspondence, spreadsheets, financial records, and budget-related documents
- Operating standard office equipment and utilizing office productivity software.
- Clear and professional oral and written communication
- Providing courteous, compassionate, and responsive customer service
Ability to:
- Maintain accurate records and handle confidential and sensitive information with discretion.
- Establish and maintain effective working relationships with employees, elected officials, contractors, funeral directors, and the general public.
- Greet and assist customers in a compassionate, courteous, and professional manner, recognizing that many visitors may be experiencing grief or emotional distress.
- Accurately maintain financial records, process payments, and reconcile related documentation.
- Exercise sound judgment, initiative, and discretion within established policies and procedures.
- Learn and effectively utilize specialized cemetery management, asset management, and municipal software applications.
- Proficiency or ability to learn: Microsoft Office Suite (Word, Excel, and Outlook), Legacy Mark Cemetery Management Software, Cartegraph Asset Management Software, Smart Fusion, electronic records management systems, and other software applications and technology platforms utilized by the City.
Beneficial Skills and Experience
VOCATIONAL / EDUCATIONAL AND EXPERIENCE PREPARATION
Associate’s degree, vocational-technical degree, or specialized training equivalent to two years of college education with emphasis in business, secretarial science, office management, or a related field.
Experience Requirement: Over two years and up to and including four years of related experience preferred.
COMPUTER SKILLS
General knowledge of Microsoft Office applications including Outlook, Access, Excel, Exchange, OneDrive, PowerPoint, Publisher, and Word, or similar software.
SPECIAL CERTIFICATIONS AND LICENSES
Must possess a valid state driver’s license.
AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS
Physical Requirements: Sedentary work involving occasional walking or standing and exerting up to 10 pounds of force.
Environmental Hazards: No known environmental hazards.
Sensory Requirements: Normal visual acuity, hearing, speaking ability, and color perception.
JUDGMENTS AND DECISIONS
Responsible for guiding others and making frequent decisions that affect co-workers and service delivery. Work is performed in a dynamic environment with established procedures and varying situations.
ADA Compliance
The City of Anderson is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.
ADA Guidelines
Physical Demands
Stand
Constantly
Frequently
Occasionally
N/A
Walk
Constantly
Frequently
Occasionally
N/A
Sit
Constantly
Frequently
Occasionally
N/A
Handling
Constantly
Frequently
Occasionally
N/A
Reach Outward
Constantly
Frequently
Occasionally
N/A
Reach Above Shoulder
Constantly
Frequently
Occasionally
N/A
Climb
Constantly
Frequently
Occasionally
N/A
Crawl
Constantly
Frequently
Occasionally
N/A
Squat or Kneel
Constantly
Frequently
Occasionally
N/A
Bend
Constantly
Frequently
Occasionally
N/A
Lifting Requirements
10 pounds or less
Constantly
Frequently
Occasionally
N/A
11 to 20 pounds
Constantly
Frequently
Occasionally
N/A
21 to 50 pounds
Constantly
Frequently
Occasionally
N/A
51 to 100 pounds
Constantly
Frequently
Occasionally
N/A
> than 100 pounds
Constantly
Frequently
Occasionally
N/A
Pushing and Pulling Requirements
12 pounds or less
Constantly
Frequently
Occasionally
N/A
13 to 25 pounds
Constantly
Frequently
Occasionally
N/A
26 to 40 pounds
Constantly
Frequently
Occasionally
N/A
41 to 100 pounds
Constantly
Frequently
Occasionally
N/A
> than 100 pounds
Constantly
Frequently
Occasionally
N/A
Definitions
N/A
Not Applicable
Activity is not applicable to this occupation
O
Occasionally
Occupation requires this activity up to 33% of the time (0 – 2.5+ hrs/day)
F
Frequently
Occupation requires this activity from 33% – 66% of the time (2.5 – 5.5+ hrs/day)
C
Constantly
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
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