POSITION SUMMARY
The Health & Wellness Specialist is responsible for ensuring a positive and unmatched experience for our clients by providing cash-based services that complement traditional physical therapy. This role includes functioning as a fitness trainer, stretch therapist, and health coach to provide a holistic standard of care. The Specialist will greet clients, conduct wellness assessments, and implement personalized programs to support long-term health goals. Responsibilities include maintaining equipment, scheduling wellness sessions, data entry into the EMR system, and retailing nutritional or fitness products. The Specialist must project a warm, enthusiastic, and friendly demeanor while fostering a supportive team environment.
ESSENTIAL FUNCTIONS
- Provide 1-on-1 and small group fitness training, assisted stretching, and health coaching sessions.
- Assist with patient care transitions from physical therapy to cash-based wellness programs as directed by the physical therapist.
- Prepare and clean wellness areas, manage equipment maintenance, and maintain a presentable clinic environment.
- Schedule appointments following the FYZICAL model and enter appointment dates and times into a computerized scheduler).
- Detail-oriented with superior communication, multi-tasking, problem-solving, and organizational skills.
- Anticipate and address client needs and communicate the benefits of supplemental wellness services effectively.
- Reflect company culture by treating every client with the utmost courtesy and attention.
- Record client progress, including scheduling, cancellations, and session notes in the EMR system.
- Collect all monies due at the time of service for cash-based programs.
- Perform administrative tasks such as answering phones, responding to inquiries, and scanning essential documents.
NON-ESSENTIAL FUNCTIONS
Leads by example and exhibits solid teamwork while promoting the core philosophy of FYZICAL.
QUALIFICATIONS/SKILLS/EDUCATIONAL REQUIREMENTS
Relevant certification in Fitness Training, Stretch Therapy, or Health Coaching required.
Minimum one (1) year prior work experience delivering exemplary client service preferred.
EXPECTED WORK HOURS
Estimated 12-29 hours per week during normal business hours (Monday through Friday, 7:00am-6:00pm).
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Communicate and converse, maintain a stationary position (standing and sitting), move/traverse, kneel and bend.
- Use fingers and hands, handle, feel and reach with hands and arms for extended periods of time.
- Occasionally required to climb or balance; stoop; kneel, crouch, taste or smell.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus.
- Light to moderate lifting is required.
- Ability to uphold the stress of traveling.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time.
OTHER BENEFITS & COMPENSATION
Other Compensation: This position may be eligible for performance-based incentives and bonuses related to clinic performance goals and the sale of retail items and wellness services.
Retirement: All employees are eligible to participate in the company 401(k) retirement plan.
Paid Sick and Safe Leave (PSSL): You will accrue 1 hour of PSSL for every 40 hours worked in Washington, which can be used for qualifying medical or safety reasons for yourself or family members.
WA Paid Family and Medical Leave: Participation in the state-mandated insurance program, providing up to 12–18 weeks of paid leave for qualifying life events (eligibility is based on total hours worked in Washington across all employers).
Vacation (Paid Time Off): Part-time employees are eligible for the company’s vacation plan with accruals based on hours worked and years of service.
Professional Development: Eligibility for internal training programs focused on the FYZICAL model of client care and administrative excellence.
QUALIFICATIONS/SKILLS/EDUCATIONAL REQUIREMENTS
Relevant certification in Fitness Training, Stretch Therapy, or Health Coaching required.
Minimum one (1) year prior work experience delivering exemplary client service preferred.
EEO STATEMENT
Peak Motion, PLLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Peak Motion, PLLC complies with applicable state and local
laws governing nondiscrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Peak Motion, PLLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Peak Motion, PLLC employees to perform their job duties may result in discipline up to and including discharge
