Position Summary
The behavioral health Case Manager is a core member of the collaborative care team that includes therapists, psychiatrists, and ancillary support staff. The Case Manager's overall responsibility is to support client care.
Relationships and Contacts
Within the organization: Maintains frequent and close working relationships with the Executive Director, Business Development team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members.
Outside the organization: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.
Position Responsibilities
Essential Responsibilities
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Supports the needs of clients throughout the treatment process, to include administrative support.
- Supports the admissions process, to include client orientation.
- Supports business office functions related to payment collections and records maintenance.
- Greets clients at the beginning of the day, running morning intentions group with clients.
- Provides a high level of customer service to clients, families, and clinical partners throughout the treatment process.
- Follows up with all clients after leaving treatment on a regular basis, ensuring access to needed resources are offered.
- Manages issues related to FMLA, EAP, Disability, Legal, Financial, Personal Therapy, etc.
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Coordinates communication with clinical partners in facilitation of admissions process and ongoing client care.
- Provides group facilitation, as needed, and directed by clinical leadership.
- Supports clinical team with group/schedule coordination, discharge planning, and records maintenance.
- Supports client communication and feedback initiatives, to include satisfaction surveys and Google Reviews.
- Helps schedule medical and provider appointments while in treatment.
- Supports and participates in interdisciplinary meetings.
- Coordinates support groups as needed.
Additional Responsibilities
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Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
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Conducts chart audits following program policy timelines, as requested.
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Consistently arrives to work on time, rarely missing scheduled shifts, and promptly notifies supervisor when absent.
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Demonstrates an ability to adapt to changes in the facility function, management styles, and facility routines.
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Reads, understands, adheres to, and models all company policy statements on ethics, conduct, and conflict of interests.
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Adheres to facility policies, procedures, rules, and regulations, implementing regularly.
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Maintains positive attitude and acts as a team player with others on the treatment team.
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Attends and completes all training within assigned time frames as required by the facility.
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Performs other duties as assigned.
Minimum Requirements
Education and Experience
Position requires insert degree in field. Position requires a minimum of insert year(s) experience in a behavioral healthcare setting, preferably with clients with insert specialty area. insert specialized training/credentials, strongly preferred.
Physical Requirements
- While performing the duties of this job, the employee will be required to communicate with peers, clients and/or vendors.
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Job performance will require the ability to move throughout the building as well as participate in activities outdoors and off facility grounds.
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Performs duties that require the employee to stand and walk for extended periods of time.
- May sit or remain stationary for periods of time.
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While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste, or smell.
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Ability to move twenty-five pounds.
Additional Requirements
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Position requires incumbent to have a valid driver’s license and acceptable driving record.
- Clearance of criminal background, TB test, and any other mandatory state/federal requirements.
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Current CPR and First Aid certification
Skill Competencies
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Ethics and Values – demonstrates adherence to and promotes the ethics and values outlined in the company and accrediting/licensing bodies Code of Ethics and Corporate Compliance. Consistently upholds and models a high level of Integrity in clinical services and team member interactions.
- Clinical Knowledge – demonstrates working knowledge of current theory and evidence-based practice. Proactively seeks supervision, consultation and continuing professional development to ensure knowledge and skills are maintained relative to position and clinical program delivery.
- Cultural Competence – demonstrates the ability to provide client-centered, culturally competent care, recognizes, and affirms cultural and linguistic diversity through therapeutic alliances and ongoing professional development.
- Screening and Assessment – demonstrates a high level of clinical skill in assessing the clinical needs of clients, determining appropriate interventions, and conducting individual and group therapy sessions in accordance with client needs.
- Care Planning and Intervention – demonstrates the ability to develop and implement evidence-informed care plans that promote clinical excellence throughout the client-centered continuum of care. Care plans outline necessary steps, identified collaboratively with the care team, to achieve objectives identified in the biopsychosocial assessment. Leverages evidence-informed, clinically excellent treatment interventions.
- Advocacy – Demonstrates the ability to appropriately advocate for the needs and interest of clients and families; promotes clinical excellence through quality improvement initiatives, improved outcomes, access to care, and service delivery.
- Interdisciplinary and Interorganizational Collaboration – demonstrate the ability to promote cross functional collaboration among team members and referral partners to support and enhance clinical service delivery and support.
Insert employment entity name and d/b/a if applicable provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Insert Company Name reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”
