Bonus Structure, Franchise Travel Discounts, Medial Insurance, Vision and Dental Insurance, Voluntary Benefits, 401(k), Daily Pay, PTO, Free TeleHealth Program, and Cell Phone Stipend
Gibson Hotel Management, Inc. is an award-winning, privately held hotel management, investment, and development company with a proven track record of success. Guided by our core values of integrity, experience, and discipline, we are seeking a driven and people-focused General Manager to lead the beautiful and highly profitable Residence Inn in Pigeon Forge in Tennessee.
The ideal candidate is a hands-on leader who inspires teams through positivity, accountability, and goal-oriented leadership. We have a strong team in place that will thrive under the guidance of the right leader.
Competitive pay based on experience, along with a robust benefits package and growth opportunities.
We pride ourselves on cultivating an inclusive, supportive company culture that values open communication, recognition, and professional development. At Gibson Hotel Management, we invest in our people and encourage growth at every stage of their career. We invite you to grow with us as we continue building an exciting future.
“We are dedicated to: Our team members by fostering their professional growth… Our guests by providing genuine hospitality… Our partners by generating exceptional returns.”
“Gibson Hotel Management is a dedicated hospitality company developing and operating successful, highly profitable assets while creating teams of inspirational leaders in our business and communities.”
Health Insurance
Vision Insurance
Dental Insurance
401(k) with match
Critical Illness
Short Term Disability
Long Term Disability
Life Insurance
Hospital Indemnity
Daily Pay
PTO
Free Telehealth Program
Potential Bonus Plan
Cell Phone Stipend
Makes sure front desk staff, executive housekeeper, housekeepers, maintenance person, and van drivers are all performing as specified in detail on their job descriptions
Coaches and counsels, hires and fires appropriately in accordance with forecast
Reminds front desk clerks daily of the importance of marketing duties such as discount coupons, referring other M. Gibson hotels, marking all walkouts, franchisor promotional items, courtesy call backs, and making notes of any new commercial customers checking in so that a new account can be opened
Takes personal ownership for the day-to-day operations of the hotel and quality of service delivered
Creates a productive working environment for employees
Maintains a positive attitude during interactions with guests, vendors, and employees
Deals with employees and guests in a fair and consistent manner
Develops a personal schedule and organized system to complete job activities on time
Ensures messages are clear and understood and individual communication needs addressed
Thinks through questions or problems and determines appropriate solution
Considers all liability issues first and foremost before making any decision
Covers other areas of the hotel as needed
Ensure that guest call back program is in place and repeated
Follows M. Gibson Hotels employee handbook for rules and regulations
Adheres to all M. Gibson Hotels Standards of Conduct policies & procedures
Ensure pantry is stocked and business center and HSIA is in good order
Responds promptly to any guests’ inquiries or complaints (if reasonable) by either addressing personally or delegating appropriately
Living the guest service philosophy is always first
Offers alternate solutions if guest demand cannot be met
Shows personal control in front of guests by maintaining a positive attitude, staying calm and patient, avoiding negative language, and never displaying anger
Demonstrates a commitment to guest service and takes initiative to engage with guests
Acknowledges every guest with eye contact, nod, and greeting
Arrives to work on time; gives advance notice when absence is anticipated
Is honest with all employees and guests; assists other employees when needed
Refrains from eating, drinking, or smoking in the presence of guests
Maintains proper grooming, personal hygiene, and wears appropriate uniform (no jean pants) with name tag
Is on call 24 hours a day, 365 days a year
Addresses all problems and issues with the managing partner of the hotel
Works with the assistant general manager to complete assigned duties when necessary
Follows a position’s job description whenever working that position
Maintains excellent communication with employees and the corporate office
High School Diploma or equivalent
Degree in Business Administration, Hospitality Management, or related field preferred
2–4 years of hospitality management experience
Strong leadership and team-building skills
Excellent communication and interpersonal skills
Highly organized with strong attention to detail
Positive attitude
Team-oriented mindset
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
