Improves patient experience and quality of care by focusing on optimal patient access, continuity, and team-based care utilizing a positive, team-focused attitude.
Creates, develops, and nurtures culturally appropriate interactions and connections with each other, patients, and the community, applying customer service guidelines appropriate for the situation.
Assists the health care team in delivering quality health care by monitoring patients during examination or treatment.
Documents all patient care and communication in the patient’s electronic health record accurately and promptly.
Schedules, cancels, reschedules, and confirms clinic visits according to clinic scheduling procedures.
Answers telephone and disburses callers in a friendly, prompt, and accurate manner.
Provides accurate information or takes messages when appropriate.
Receives patients to the department in a friendly, professional, and courteous manner and prepares patients and treatment rooms for examination of patients.
Performs basic medical procedures before and after examination, including taking vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), medical history update, performing phlebotomy, specimen collection, recording of EKGs, dressing changes, medication and immunization administration, scheduling patient appointments and procedures, and documenting of care in health record; assisting in ensuring smooth patient flow; and assisting health care team in managing patients.
Assists in the development and implementation of patient education plans by providing age-appropriate instructions to patients in accordance with established clinic guidelines.
Assists providers and case managers by tracking and calling patients when appropriate for chronic care follow-up and preventive care visits.
Assists the provider in keeping to the schedule to minimize patient wait times.
Works with all other staff in the division as a member of the division and the system, sharing and receiving information, opinions, concerns, and feedback in a supportive manner.
Works collaboratively by building bridges and creating rapport with team members within the division and across the organization, participating in fulfilling the mission, vision, goals, and objectives of the organization, and coordinating with other team members to ensure the efficient and effective flow of patients through the division.
Maintains a clean work environment, reporting defective or missing equipment and safety hazards. Assists in disaster planning and activities.
Works in coordination with management and the healthcare team to develop and implement a quality assurance program, providing and receiving consistent feedback on the quality of care delivered to ensure regulatory standards are met as they apply to the division and assist with improving as necessary.
Keeps supplies ready by inventorying stock, placing orders, verifying receipts, and overseeing product and medical supply inventory.
Performs equipment inventory and maintenance. Completes daily quality control testing and documentation.
Maintains records of emergency equipment inspections, biomedical repairs, and requests for maintenance.
Performs and maintains sterilization of instruments, following manufacturer and Infection Control recommendations
Assists with keeping the patient care environment clean, safe, and organized.
Updates job knowledge by participating in educational opportunities.
Enhances health care practice reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Conforms to safety policies and general housekeeping practices.
Demonstrates sound work ethics and flexibility and shows dedication to the position.
Prepared to start shift on time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
Embrace, support, and promote the core values of respect, integrity, trust, compassion, and quality, which align with Chugachmiut’s Mission and Vision through their actions and interactions with all patients, staff, and others.
Serves and protects the company by adhering to professional standards, policies, and procedures, federal, state, and local requirements, and OSHA standards.
Conforms to Chugachmiut policies, strict employee confidentiality, HIPAA, and 42 C.F.R. Part 2 regulations.
Performs other duties as assigned or required.
