Top 6 Client success manager Jobs in Shaker Heights, Oh

Customer Success Team Manager
BrightEdge —Cleveland, OH
- $90,000 - $140,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- Commuter assistance
- Paid parental leave
Customer Success Manager, Digital
BrightEdge —Cleveland, OH
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- 1 year
- Commuter assistance
- Paid parental leave
ezICHRA Customer Success Manager
Oswald Companies —Richfield, OH
- Full-time
- HIPAA
- Mid-level
- 3 years
- Profit sharing
- Health insurance
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Cleveland, OH
- 5 years
- Research
- Travel
12d

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Customer Success Manager, Digital
BrightEdge —Cleveland, OH
Work with a variety of 60 accounts to develop trusted relationships with decision makers to understand their strategic goals. $60,000 - $72,000 a year.
$60,000 - $72,000 a year
Customer Success Team Manager
BrightEdge —Cleveland, OH
Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes. $90,000 - $140,000 a year.
$90,000 - $140,000 a year

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Customer Success Manager
DoorDash USA —Columbus, OH
The CSM acts as the merchants' "quarterback" post-launch — proactively managing relationships, identifying risks, coordinating cross-functional teams, and…
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Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
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Customer Success Team Manager

BrightEdge -
Cleveland, OH

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Job Details

Full-time
$90,000 - $140,000 a year

Benefits

Commuter assistance
Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Gym membership

Qualifications

Customer communication
Bachelor's degree
Data-driven problem-solving

Full Job Description

Shape the future of Search.

About BrightEdge

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

We’re looking for a Manager to lead our Digital Customer Success team, focused on driving impact for BrightEdge’s enterprise customers. You’ll coach a talented group of CSMs, helping them develop both their analytical expertise and their ability to deliver world-class customer experiences.

If you love mentoring others, thrive on solving complex marketing and analytics challenges, and get energy from helping customers win — this is the role for you.

How you'll spend your time:

Lead and grow a team of CSMs — hiring, onboarding, and developing top talent.
Coach your team to successfully guide customers through key phases of the SEO lifecycle: implementation, adoption, and ongoing support
Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes.
Monitor and drive team performance: Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention.
Collaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers’ needs and insights shape the future of BrightEdge.
Be a hands-on leader: Jump into accounts when needed, helping your team navigate complex challenges and uncover new opportunities.

We're excited about you if you have:

5+ years of experience in customer-facing roles, with at least 3+ years managing teams.
A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment.
A proven track record of developing talent and building high-performing, customer-obsessed teams.
Experience managing complex customer programs or integrations across multiple business functions.
Excellent communication and storytelling skills — you know how to tailor a message for executives, marketers, and technical teams alike.
A curious, data-driven mindset and a passion for solving marketing problems through technology.
Bachelor’s degree required

Benefits:

Motivating, high-impact work that builds your career
Medical, dental, and vision insurance with multiple package options
15-23 days PTO depending on tenure plus 10 paid holidays
Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
Discounted gym membership and fitness benefits
No or low cost therapy and professional coaching sessions through Spring Health
4-6 weeks fully paid parental leave
Pet wellness and insurance plans to keep your furry family healthy

$90,000 - $140,000 a year

This role offers a base salary plus a quarterly performance bonus. The listed range reflects the total on-target earnings (OTE) for this position. Actual compensation will depend on your skills, experience, and other job-related factors.

How we work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.

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client success manager jobs in shaker heights, oh

Customer Success Team Manager

Customer Success Manager, Digital

ezICHRA Customer Success Manager

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

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