Top 103 It support specialist Jobs in Shaker Heights, Oh

IT Specialist
Trailhead Biosystems Inc. —Beachwood, OH
- $70,000 - $75,000 a year
- Full-time
- 3 years
- SharePoint
- In-person
- Relocation assistance
- Health insurance
Quick Apply
Technology Applications Specialist
PRT Staffing —Parma, OH
- $22.21 - $28.00 an hour
- Monday to Friday
- Computer Science
- ERP systems
- Mid-level
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IT Support Administrator
Dan T. Moore Company —Cleveland, OH
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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1d
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Cleveland, OH
- $23 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Associate Technical Account Manager
Yardi Systems, Inc. —Cleveland, OH
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Mid-level
- Finance
- Bachelor's degree
- Profit sharing
Technical Support Specialist
OverDrive, Inc. —Cleveland, OH
- Full-time
- Hybrid work
- Computer literacy
- Office
- Bachelor's degree
Service Desk Analyst I
Fortress SRM LLC —Independence, OH
- $21 - $24 an hour
- Full-time
- Remote
- Google Workspace
- Computer Science
- Mid-level
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IT Systems Specialist
FAMICOS FOUNDATION INC —Cleveland, OH
- $65,000 - $72,000 a year
- Full-time
- Computer Science
- Analysis skills
- QuickBooks
14d
Help Desk Technician (Level 1)
Integra Testing Services —Mentor, OH
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
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6d
IT Support Representative - Tier 1
Provide A Ride —Warrensville Heights, OH
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
Tier 2 Technician
IT Voice —Cleveland, OH
- $55,000 - $65,000 a year
- 8 hour shift
- Computer literacy
- High school diploma or GED
- Driver's License
- Travel reimbursement
- Paid holidays
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IT Support Technician
The Euclid Chemical Company —Cleveland, OH
- $25 - $30 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Disability insurance
- Health insurance
Helpdesk Technician
FIT Technologies —Cleveland, OH
- $45,000 - $55,000 a year
- Overtime
- Office
- Windows
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
6d
Help Desk Support Level 1
Accellis —Cleveland, OH
- Entry level
- Health insurance
- Paid time off
Training & Tech Support Technician
LayerZero Power Systems Inc —Aurora, OH
- $94,000 - $114,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
IT Support Service Representative
Swagelok Company —Solon, OH
- Overtime
- Hybrid work
- Research
- Mid-level
- Office
- Health insurance
Quick Apply
Desktop Technician
KURV —Cleveland, OH
- 5 years
- Senior level
- Communication skills
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Technical Support Engineer
Pansophic Learning —Parma, OH
- $25 - $28 an hour
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
1d
Specialist 2 IT
Case Western Reserve University —Cleveland, OH
- $52,705 - $66,672 a year
- Overtime
- Google Workspace
- Laboratory experience
- Research
- Health insurance
- Tuition reimbursement
12d
IT Support Specialist
Hana Technologies, Inc. —Solon, OH
- $40,000 - $50,000 a year
- Mid-level
- Office
- Windows
Quick Apply

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it support specialist jobs near shaker heights, oh

IT Specialist

Trailhead Biosystems Inc.
Beachwood, OH

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Job Details

Full-time
$70,000 - $75,000 a year

Benefits

Relocation assistance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Vendor relationship building
Cloud identity and access management (IAM)
Mobile device support
Technical documentation
Software deployment
Microsoft Exchange
Patch management
Email configuration (technical support)
Computer management
Azure AD
Networking equipment (troubleshooting support)
SharePoint
UEM
Hardware management
Network infrastructure management
Desktop administration
Process management
Cross-functional communication
Intune

Full Job Description

Responsibilities

End-User Support & IT Operations

Primary internal point of contact for all hardware, software, connectivity, and access issues across on-site and remote employees
Own the MSP relationship: define what goes to them, hold them to SLAs, and escalate appropriately — you are the bridge, not the bottleneck
Manage the full device lifecycle: procurement, imaging, deployment, and decommissioning across a ~45-device corporate fleet
Administer Microsoft 365: Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and associated licenses
Own IT onboarding and offboarding workflows, account provisioning, device assignment, access revocation, and litigation hold procedures; this process must be airtight and documented
Maintain a current IT asset inventory

Cybersecurity & Information Security

Own the organization's day-to-day security posture; engage the MSP for complex security projects and escalations
Administer endpoint protection, patch management, MFA enforcement, and conditional access policies
Monitor M365 security and compliance tooling: Purview, Defender for Business, audit logs
Conduct periodic access reviews and permission audits; produce findings reports for COO
Lead first-response on security incidents , containment first, investigation second and coordinate MSP escalation where needed; this includes employee departure scenarios involving potential data exfiltration
Manage email authentication controls (SPF, DKIM, DMARC) and anti-phishing policies

Lab & Instrument IT

Maintain network connectivity for laboratory instruments and manage isolated VLANs where required
Serve as the IT interface for lab instrument vendors and cloud-connected instrument platforms
Keep instrument computing hardware and software licenses current in coordination with R&D and Manufacturing

Access & Device Governance

Deploy and administer an MDM solution across the full device fleet
Own permissions governance for end-user systems: M365, SharePoint, shared drives, and SaaS applications
Conduct quarterly access audits; report findings to COO
Manage data lifecycle for off-boarded employees including legal preservation requirements

Cloud Cost & Vendor Management

Monitor cloud and SaaS spend; surface optimization opportunities and eliminate unused licenses
Manage all software subscriptions across office and lab environments, licenses, renewals, utilization tracking, and vendor relationships for both business software and laboratory-specific applications
Coordinate with the Data Infrastructure Engineer on cloud access provisioning — you manage who has access, they manage the architecture
Track IT vendor contracts and MSP deliverables; flag renewal dates and surface consolidation opportunities

IT Policy & Documentation

Develop and maintain core IT policies: Acceptable Use, Data Classification, Password Policy, BYOD
Document processes and configurations well enough that someone else could operate them

Qualifications

3–5 years of hands-on IT experience in a generalist role
Microsoft 365 administration: Entra ID, Exchange Online, SharePoint, Intune/MDM
Endpoint security: patch management, MFA/conditional access, Defender for Business or equivalent
Experience managing network hardware: switches, enterprise Wi-Fi, firewall rules
MDM deployment and administration experience (Intune, Jamf, or Kandji)
Strong documentation discipline
Clear communicator with both non-technical staff and external technical partners

Pay: $70,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Relocation assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

it support specialist jobs in shaker heights, oh

IT Specialist

Technology Applications Specialist

IT Support Administrator

In-Home Sales & Tech Support (Part Time)

Associate Technical Account Manager

Technical Support Specialist

Service Desk Analyst I

IT Systems Specialist

Help Desk Technician (Level 1)

IT Support Representative - Tier 1

Tier 2 Technician

IT Support Technician

Helpdesk Technician

Help Desk Support Level 1

Training & Tech Support Technician

IT Support Service Representative

Desktop Technician

Technical Support Engineer

Specialist 2 IT

IT Support Specialist

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