Top 42 Desktop support technician Jobs in Shakopee, Mn

Help Desk Technician I
Willdan —Minnetonka, MN
- $30 - $35 an hour
- Office
- Windows
- Microsoft Office
Quick Apply
10d
Desktop Support Technician
SN Technologies pvt ltd —Minneapolis, MN
- $26.14 - $31.48 an hour
- Full-time
- Mid-level
- Windows
- Communication skills
- Dental insurance
Quick Apply
6d
Desktop Service Technician II
Stratasys, Inc. —Minnetonka, MN
- $25.60 - $28.91 an hour
- Mid-level
- Windows
- Microsoft Office
- Health savings account
- Employee stock purchase plan
6d
IT Desktop Support
Axiom Technologies —Shakopee, MN
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
IT Technician
SCHMITTY & SONS HOLDING INC —Burnsville, MN
- $80,000 - $95,000 a year
- Microsoft Outlook
- Mid-level
- Computer networking
Quick Apply
3d
Help Desk Technician II
Loram —Hamel, MN
- $61,900 - $89,700 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health savings account
- AD&D insurance
Quick Apply
12h
IT Support Technician
Calabrio —Minneapolis, MN
- From $70,000 a year
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
14d
IT Support Specialist, Tier I
Brave North Technology —Saint Paul, MN
- $23 - $29 an hour
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- Windows
- Health savings account
- 401(k)
Quick Apply
IT Field Services Technician II
Lifespark —Saint Louis Park, MN
- $65,000 - $80,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Travel reimbursement
- Mileage reimbursement
Quick Apply
2d
IT Support Technician
SUPER RADIATOR COILS LIMITED PARTNERSHIP —Chaska, MN
- $65,000 - $75,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health insurance
Quick Apply
Desktop Support Engineer (Dispatch /Part-Time) – Shakopee, Minnesota
Axiom Technologies —Shakopee, MN
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
IT Support Specialist Tier II
AIIStar Construction —Eden Prairie, MN
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Residential
- In-person
- Health insurance
- Dental insurance
Quick Apply
Service Technician II
Syand Corporation —Burnsville, MN
- $60,000 - $75,000 a year
- Full-time
- Bachelor of Science
- Writing skills
- Research
Quick Apply
13d
Support Services Technician
Veracity Technologies —Minnetonka, MN
- 8 hour shift
- Office
- Organizational skills
- Communication skills
Quick Apply
IT Support Technician
Brilliance Cyber Systems INC —Minneapolis, MN
- $23 - $24 an hour
- Customer service
- Computer literacy
- Mid-level
Quick Apply
Computer Prep Technician
Teal —Minneapolis, MN
- $20.41 - $24.58 an hour
- Full-time
- Mid-level
- Office
- Assembly
- Paid holidays
- Health insurance
Quick Apply
IT Technical Specialist, Tier 2
Brave North Technology —Saint Paul, MN
- $60,000 - $70,000 a year
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- Windows
- Health savings account
- 401(k)
Quick Apply
AV Support Engineer (On Demand/Dispatch) Eden Prairie-Minnesota
Axiom Technologies —Eden Prairie, MN
- Part-time
- Mid-level
- In-person
- Communication skills
Help Desk Technician II
Loram Maintenance of Way —Hamel, MN
- Mid-level
- Office
- Microsoft Office
12h
End User Support Technician
Marmon Foodservice Technologies, Inc. —Brooklyn Park, MN
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Research
- Office
- Paid holidays
- Dental insurance
Quick Apply

I want to receive the latest job alert for desktop support technician in shakopee, mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near shakopee, mn

Help Desk Technician I

Willdan -
Minnetonka, MN

Quick Apply

Job Details

$30 - $35 an hour
10 days ago

Qualifications

Network troubleshooting
Mobile device support
Enterprise software
Windows
Microsoft Office
High school diploma or GED
Mobile device management
macOS
ServiceNow
IP networking
Automation tools
Ticketing system technical support

Full Job Description

Willdan is seeking a Help Desk Technician I. This hybrid role requires three days per week in the office.

The Help Desk Technician I provides first-level technical support to end users across the organization, ensuring a high level of customer service, quick response times, and efficient issue resolution. Responsibilities include supporting hardware, software, enterprise applications, and network connectivity issues across local and remote offices. Support is provided through a ticketing system, phone, chat, and in-person interactions. The ideal candidate is detail-oriented, customer-focused, works well independently and within a team, and is eager to develop their technical skillset while contributing to service improvement initiatives. Technicians in this role are expected to manage their time effectively, follow established procedures, maintain documentation, and take ownership of tasks through completion.

Essential Duties & Responsibilities

Provide timely technical support for desktops, laptops, mobile devices, peripherals, printers, phones, and basic networking issues.
Respond to and manage helpdesk tickets, phone calls, and in-person requests with professionalism and a focus on customer satisfaction.
Set up and configure workstations and user environments for new hires and replacements, including software installations, user data transfers, and peripheral setup.
Support the onboarding and offboarding process using standardized forms and checklists.
Maintain accurate and up-to-date IT asset inventory for assigned locations; participate in audits, asset tagging, lease returns, and decommissioning processes.
Contribute to IT process improvements by helping create technical documentation and knowledge base articles to support user self-service and internal training.
Assist with MDM solutions (e.g., MangeEngine, JAMF, InTune) for mobile device and computer endpoint management.
Participate in IT projects such as system migrations, hardware refreshes, software rollouts, and office moves.
Identify recurring issues and escalate unresolved problems to higher-level support or engineers.
Look for ways to improve response/resolution time and service desk efficiency, including automation opportunities and form/process enhancements.
Maintain a clean and organized workspace including IT storage areas.
Carry and set up equipment up to 35 lbs.
Identifies, researches, and resolves technical problems. Responds to telephone calls, emails/helpdesk tickets and personnel requests for technical support.
Perform other duties as assigned in support of IT operations.

Job Requirements / Qualifications

High school diploma or equivalent required.
Associate/Bachelors degree or relevant technical certifications (e.g. CompTIA A+, CompTIA Network+, HDI Support Center Analyst, or Microsoft certifications) are preferred.
Strong oral and written communication skills.
1-3 years of helpdesk or IT support experience in a professional environment.
Proficiency in Windows 11, MacOS, and Microsoft 365 services.
Familiarity with enterprise software ticketing systems (ServiceNow) and standard support tools.
Basic knowledge of networking concepts and troubleshooting (Wi-Fi, DNS, VPN, etc.) and an understanding of ITSM, ITIL, and ITAM frameworks.
Experience with a service desk platform (e.g. ServiceNow).
Exposure to device management platforms such as JAMF, ManageEngine, or Microsoft Intune.
Familiarity with workflow automation, scripting (e.g., PowerShell) and process documentation.

EEO Non-Discrimination and ADA Reasonable Accommodation Statement
Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.

Willdan Group, Inc. participates in E-Verify.

Quick Apply

Refine Your Search

desktop support technician jobs in shakopee, mn

Help Desk Technician I

Desktop Support Technician

Desktop Service Technician II

IT Desktop Support

IT Technician

Help Desk Technician II

IT Support Technician

IT Support Specialist, Tier I

IT Field Services Technician II

IT Support Technician

Desktop Support Engineer (Dispatch /Part-Time) – Shakopee, Minnesota

IT Support Specialist Tier II

Service Technician II

Support Services Technician

IT Support Technician

Computer Prep Technician

IT Technical Specialist, Tier 2

AV Support Engineer (On Demand/Dispatch) Eden Prairie-Minnesota

Help Desk Technician II

End User Support Technician

I want to receive the latest job alert for desktop support technician in shakopee, mn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected