Top 29 Help desk analyst Jobs in Shakopee, Mn

Epic Inpatient Orders Analyst - Remote
UnitedHealth Group —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- 5 years
- Pass drug screening
- Mid-level
Epic Professional Billing Analyst - Remote
UnitedHealth Group —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
Epic Cadence and RTE Analyst - Remote
UnitedHealth Group —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
5d
Epic Cadence and RTE Analyst - Remote
UnitedHealth Group —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
Service Desk Support Analyst
Expleo —Saint Paul, MN
- $67,000 - $73,000 a year
- Contract
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Paid holidays
4d
Technical Support Analyst II - Enterprise Technology (Onsite)
International Dairy Queen, Inc. —Bloomington, MN
- $32.23 - $38.67 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
7d
IT Support Specialist Tier II
AIIStar Construction —Eden Prairie, MN
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Residential
- In-person
- Health insurance
- Dental insurance
Quick Apply
Enterprise Service Desk Analyst - ITS2
State of Minnesota - Minnesota IT Services —Saint Paul, MN
- $28.67 - $46.62 an hour
- Online Application
- Hybrid work
- Background check
- Mid-level
- Master's degree
- Paid parental leave
- Paid holidays
16h
IT Data Analyst II
Apothecary Products —Burnsville, MN
- $65,395 - $98,093 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Support Analyst
TempWorks Software —Bloomington, MN
- $40,000 - $55,000 a year
- On call
- Research
- Office
- SQL
- Health savings account
- AD&D insurance
Help Desk Analyst
Xinnovit —Saint Paul, MN
- $25 - $35 an hour
- Part-time
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
8d
IT Advanced Data Analyst - ITS4
State of Minnesota - Minnesota IT Services —Saint Paul, MN
- $37.72 - $62.21 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Residential
- Paid parental leave
- Paid holidays
4d
Functional Business Analyst Generalist - State Prog Admin Sr
State of Minnesota - Administration Dept —Saint Paul, MN
- $28.75 - $42.16 an hour
- Online Application
- Hybrid work
- ERP systems
- Continuous improvement
- Criminal background check
- Paid parental leave
- Paid holidays
7d
Research & Data Analyst – Healthcare
Miga Solutions —Plymouth, MN
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Health insurance
Manager of ITSM Operations
Ryan Companies US Inc —Minneapolis, MN
- $105,000 - $130,000 a year
- Urgently hiring
- Computer Science
- Mid-level
- Analysis skills
- Health savings account
- Disability insurance
Quick Apply
Epic Inpatient Orders Analyst - Remote
Optum —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- 5 years
- Pass drug screening
- Mid-level
Client Support Desk Analyst
defi AUTO LLC —Saint Paul, MN
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
3h
IT Solutions Analyst
Portico Benefit Services —Minneapolis, MN
- $74,000 - $110,000 a year
- Hybrid work
- Mid-level
- 3 years
- SQL
- Health insurance
Quick Apply
Weatherization Assistance Program Data Analyst: Management Analyst 4
State of Minnesota - Commerce Dept —Saint Paul, MN
- $34.07 - $50.53 an hour
- Online Application
- Hybrid work
- Mid-level
- Office
- SQL
- Paid parental leave
- Paid holidays
5d
Data & Reporting Analyst for Post-Closing Systems / Management Analyst 3
State of Minnesota - Housing Finance Agency —Saint Paul, MN
- $28.75 - $42.16 an hour
- Online Application
- Hybrid work
- Microsoft Access
- Mid-level
- Office
- Paid parental leave
- Paid holidays
1d

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Epic Inpatient Orders Analyst - Remote

UnitedHealth Group -
Eden Prairie, MN

Apply Now

Job Details

Full-time
$91,700 - $163,700 a year

Qualifications

Employee relationship building
Epic Certification

Full Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Optum Enterprise Epic Services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. Our Center of Excellence, located in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care.

Solid candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to EpicCare Inpatient
Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
Develop, support and maintain all required system design and build documents and other system documentation
Perform daily monitoring of applications in production use
Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for EpicCare Inpatient workflow
Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required
Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
Work with trainers to develop and maintain application specific training curriculum and materials
Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
Develop strong relationships with end user communities, customers and business partners

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Active / current Epic certification in EpicCare Inpatient Orders
5+ years of Epic experience
Direct client healthcare domain knowledge such as orders, order sets, and physician workflows.

Preferred Qualifications:

Additional certifications in ClinDoc or ASAP
Experience in Implementations and Community Connect Implementations
Proven ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills

Key Competencies:

Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications
Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
Demonstrate the ability to build and maintain strong internal relationships as well as motivate and inspire other team members through strong consultative skills
Demonstrates a strong ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
Demonstrate strong relationship management skills and ability to handle challenging interpersonal situations

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

#OptumInsightPJ

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

Refine Your Search

help desk analyst jobs in shakopee, mn

Epic Inpatient Orders Analyst - Remote

Epic Professional Billing Analyst - Remote

Epic Cadence and RTE Analyst - Remote

Epic Cadence and RTE Analyst - Remote

Service Desk Support Analyst

Technical Support Analyst II - Enterprise Technology (Onsite)

IT Support Specialist Tier II

Enterprise Service Desk Analyst - ITS2

IT Data Analyst II

Support Analyst

Help Desk Analyst

IT Advanced Data Analyst - ITS4

Functional Business Analyst Generalist - State Prog Admin Sr

Research & Data Analyst – Healthcare

Manager of ITSM Operations

Epic Inpatient Orders Analyst - Remote

Client Support Desk Analyst

IT Solutions Analyst

Weatherization Assistance Program Data Analyst: Management Analyst 4

Data & Reporting Analyst for Post-Closing Systems / Management Analyst 3

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