Top 66 Helpdesk technician Jobs in Shakopee, Mn

Desktop Support Technician
Ovation Workplace Services —Minneapolis, MN
- $20 - $23 an hour
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Help Desk Technician I
Willdan —Minnetonka, MN
- $30 - $35 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
Quick Apply
6d
IT Desktop Support
Axiom Technologies —Shakopee, MN
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Desktop Service Technician II
Stratasys, Inc. —Minnetonka, MN
- $25.60 - $28.91 an hour
- Mid-level
- Windows
- Microsoft Office
- Health savings account
- Employee stock purchase plan
3d
Desktop Support Technician
SN Technologies pvt ltd —Minneapolis, MN
- $26.14 - $31.48 an hour
- Full-time
- Mid-level
- Windows
- Communication skills
- Dental insurance
Quick Apply
3d
IT Support Specialist, Tier I
Brave North Technology —Saint Paul, MN
- $23 - $29 an hour
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- Windows
- Health savings account
- 401(k)
Quick Apply
IT Support Specialist Tier II
AIIStar Construction —Eden Prairie, MN
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Residential
- In-person
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Engineer (Dispatch /Part-Time) – Shakopee, Minnesota
Axiom Technologies —Shakopee, MN
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
Help Desk Technician - Contractor
LIfetouch —Burnsville, MN
- Overtime
- Microsoft Excel
- Computer literacy
- Mid-level
Quick Apply
End User Support Technician
Marmon Foodservice Technologies, Inc. —Brooklyn Park, MN
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Research
- Office
- Paid holidays
- Dental insurance
Quick Apply
IT Helpdesk Technician
Sagent Behavioral Health —New Brighton, MN
- $25.00 - $26.44 an hour
- Weekends as needed
- Hybrid work
- Azure
- Office
- Travel
- Paid holidays
- Disability insurance
Quick Apply
4d
Support Services Technician
Veracity Technologies —Minnetonka, MN
- 8 hour shift
- Office
- Organizational skills
- Communication skills
Quick Apply
Computer Prep Technician
Teal —Minneapolis, MN
- $20.41 - $24.58 an hour
- Full-time
- Mid-level
- Office
- Assembly
- Paid holidays
- Health insurance
Quick Apply
Desktop Support Technician II
Elior NA Corporate —Minneapolis, MN
- $26.00 - $28.90 an hour
- Full-time
- 5 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Quick Apply
IT Technical Specialist, Tier 2
Brave North Technology —Saint Paul, MN
- $60,000 - $70,000 a year
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- Windows
- Health savings account
- 401(k)
Quick Apply
Technology Support Technician
Designs for Learning —Saint Paul, MN
- $18 - $25 an hour
- 8 hour shift
- Background check
- Google Workspace
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
7d
Academic Technology & Services Specialist (Hybrid)
Northwestern Health Sciences University —Bloomington, MN
- $21.79 - $26.70 an hour
- Weekends as needed
- Hybrid work
- Classroom
- Computer Science
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
9d
IT Pro 3-User Support
University of Minnesota —Minneapolis, MN
- Online Application
- Hybrid work
- Background check
- Bachelor of Science
- Mid-level
2d
Educational Support Professional - Technology
Osseo Ind School District 279 —Maple Grove, MN
- Part-time
- Background check
- School experience
- Classroom
1d
Maintenance Technician II
PROMED MOLDED PRODUCTS INC —Plymouth, MN
- $31 - $43 an hour
- Full-time
- English
- Mid-level
- Office
- Profit sharing
- Health savings account
7d

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Desktop Support Technician

Ovation Workplace Services -
Minneapolis, MN

Quick Apply

Job Details

Full-time
$20 - $23 an hour
11 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Endpoint Security
Computer operation
Desktop support
MacOS Server
Computer Science
Smartphone (troubleshooting support)
IT user and group management
GPO
Laptop (troubleshooting support)
Incident management software
iOS
Encryption
Internal employee customer service
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Customer relationship management (CRM) systems (technically supported)
Customer support ticket management
macOS administration
Mobile device management
Productivity software
Desktop administration
Associate's degree
Active Directory
Ticketing system technical support
Information Technology

Full Job Description

POSITION DESCRIPTION

Desktop Support Technician

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY

The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.

Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.

Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.

Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.

Provide foundational support for macOS environments to assist users of Apple devices.

Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.

Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.

Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.

Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.

Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.

Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.

Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.

Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.

Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.

Perform other duties as assigned by management in support of departmental and organizational objectives.

MINIMUM QUALIFICATIONS

Education

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.

Experience

Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.

Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.

Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.

Experience with PC and laptop hardware installation, configuration, and troubleshooting.

Familiarity with enterprise antivirus and endpoint protection solutions.

Experience with helpdesk ticketing systems and IT service management practices.

Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.

Familiarity with enterprise encryption solutions and Windows device management via Active Directory.

Strong analytical, problem-solving, and technical troubleshooting abilities.

Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.

Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.

Demonstrated commitment to delivering high-quality customer service to internal stakeholders.

Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.

Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.

Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.

May require bending, kneeling, or crouching to install or service equipment.

Work is performed primarily in a standard office or data center environment with moderate noise levels.

May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

MacOS Server: 1 year (Required)
Desktop support: 3 years (Required)
Active Directory: 3 years (Required)
Computer hardware: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in shakopee, mn

Desktop Support Technician

Help Desk Technician I

IT Desktop Support

Desktop Service Technician II

Desktop Support Technician

IT Support Specialist, Tier I

IT Support Specialist Tier II

Desktop Support Engineer (Dispatch /Part-Time) – Shakopee, Minnesota

Help Desk Technician - Contractor

End User Support Technician

IT Helpdesk Technician

Support Services Technician

Computer Prep Technician

Desktop Support Technician II

IT Technical Specialist, Tier 2

Technology Support Technician

Academic Technology & Services Specialist (Hybrid)

IT Pro 3-User Support

Educational Support Professional - Technology

Maintenance Technician II

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