Top 7 Guest service agent Jobs in Shallotte Nc

Call Center Reservations Agent
Sea Mist Oceanfront Resort —Myrtle Beach, SC
- Writing skills
- English
- High school diploma or GED
Quick Apply
Guest Services Agent - Prince Resort
SHROFF INVESTMENTS, INC —North Myrtle Beach, SC
- $14 an hour
- Weekends as needed
- Communication skills
- Entry level
- Resort
- Disability insurance
- Health insurance
Quick Apply
AM & PM Guest Service Agent - Avista Resort
AVISTA RENTALS LLC —North Myrtle Beach, SC
- Weekends as needed
- Communication skills
- Entry level
- Resort
- Disability insurance
- Health insurance
Quick Apply
Front Desk Associate
Hampton Inn & Suites Southport —Southport, NC
- From $15 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Sea Mist Oceanfront Resort —Myrtle Beach, SC
- $14 - $16 an hour
- Weekends as needed
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Team management
- Dental insurance
- Vision insurance
Quick Apply
Client Relations Specialist
St. James Properties, LLC —Southport, NC
- $18 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Front Desk Agent
Sleep inn —Little River, SC
- $13 - $14 an hour
- Weekends as needed
- Bilingual
- Hotel
- In-person
- Employee discount
Quick Apply

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Guest Services Agent - Prince Resort
SHROFF INVESTMENTS, INC —North Myrtle Beach, SC
Some of the daily duties include, but are not limited to; checking in and out, issuing room keys/cards, keeping records of guest accounts, processing payments,…
$14 an hour
Quick Apply

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Front Desk Agent
Aloft —Westerville, OH
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank…
From $16 an hour
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14h
Hotel Front Desk Agent Full and Part-Time
Courtyard Marriott Columbus OSU —Columbus, OH
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
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Call Center Reservations Agent

Sea Mist Oceanfront Resort -
Myrtle Beach, SC

Quick Apply

Job Details

Qualifications

Writing skills
English
High school diploma or GED
Computer skills
POS systems

Full Job Description

Job Purpose:

Under the guidance of the Call Center Manager, the Reservations Agent is responsible for answering all telephone inquiries with regard to the room and information about the hotel. The agent is to answer all inquiries in a professional, courteous and efficient manner and attempt to secure a guaranteed reservation whenever possible.

Duties & Functions:

Answer all phone calls promptly and in a courteous manner.
Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries.
Know the layout of the hotels including all room types, suites and meeting rooms.
Have a complete working knowledge of the reservation functions in the Call Center.
Be aware at all times of the selling status of the hotels.
Have a complete knowledge of our special rates and packages and know which benefits are included in each.
Secure all required information from the guest when making a reservation.
Understand and follow the reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest.
Follow up on any guest requests to ensure satisfaction in a friendly and professional manner.
Process all advance deposits on future reservations and post each deposit to guestâ€™s reservation.
Balance and run necessary reports daily.
Be aware of and adhere to the rules and regulations of the Call Center.
Create and maintain positive relationships with all departments within the hotel and know how they relate to the Call Center.
Assist with inputting weekend third party reservations such as internet and wholesale.
Any other reasonable duties as assigned by the supervisor or manager

ADDITIONAL RESPONSIBILITIES

Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

High School Diploma or equivalent required.
Minimum one year experience in front desk operations, or other related guest facing role, and/or one year experience in direct sales, service or retail trade; OR, an equivalent combination of education and experience.
Enter and locate work related information using computers and/or point of sale systems
Ability to spend extended lengths of time viewing a computer screen
Possess a gracious, friendly, and fun demeanor
Ability to multitask
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must have excellent communication skills and be able to read, write, speak and understand English.

Quick Apply

Refine Your Search

guest service agent jobs in shallotte nc

Call Center Reservations Agent

Guest Services Agent - Prince Resort

AM & PM Guest Service Agent - Avista Resort

Front Desk Associate

Front Desk Agent

Client Relations Specialist

Front Desk Agent

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