Top 649 Customer service representative Jobs in Shawnee Mission Ks

Customer Sales Representative
Ace Handyman Services —Lenexa, KS
- $18 - $22 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Store discount
- Paid holidays
Transportation Customer Service Representative
Pulse Transportation —Independence, MO
- From $21 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Spectrum —Kansas City, MO
- Weekends as needed
- English
- Residential
- Microsoft Office
- Opportunities for advancement
4d
Customer Service Specialist
Allied Onesource —Olathe, KS
- $45,000 a year
- Microsoft Outlook
- Mid-level
- Office
Customer Service Representative
Waterway Carwash —Kansas City, KS
- $16 - $20 an hour
- Extended hours
- Merchandising
- English
- Ability to lift 50 pounds
- Tuition reimbursement
- Employee discount
Customer Care Representatives
Covisian —Overland Park, KS
- From $15.50 an hour
- Email
- Computer literacy
- In-person
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative
TalentBridge —Olathe, KS
- $18.50 an hour
- Call employer
- Microsoft Excel
- High school diploma or GED
- Organizational skills
- Referral program
Quick Apply
8d
Agent Experience Coordinator
Platinum Realty —Overland Park, KS
- $20 - $22 an hour
- Full-time
- Background check
- Customer service
- Salesforce
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Allied Onesource —Olathe, KS
- $18 an hour
- High school diploma or GED
- Organizational skills
- Computer skills
4d
CUSTOMER SERVICE REP
THE EPOCH GROUP LC —Overland Park, KS
- Full-time
- Remote
- Basic math
- HIPAA
- English
Provider Relations Advocate - Remote Nationwide
UnitedHealthcare —Overland Park, KS
- $60,200 - $107,400 a year
- Full-time
- Remote
- Customer service
- Pass drug screening
- Research
1d
Customer Service Representative
FYZICAL Therapy and Balance Centers —Lenexa, KS
- $20 - $25 an hour
- Full-time
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Quick Apply
Customer Service Associate
MapleCrest Technology Group —Kansas City, MO
- $23 - $28 an hour
- Full-time
- Computer literacy
- Administrative experience
- Organizational skills
- Paid training
- Dental insurance
Quick Apply
2d
Account Coordinator (Kansas)
Unrivaled Teamwear —Lenexa, KS
- Full-time
- Remote
- Oracle
- Computer literacy
- Bachelor's degree
Quick Apply
Customer Service Representative
Fyzical —Lenexa, KS
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Client Success Representative (Remote)
Demand.com —Kansas City, MO
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Flexi Customer Service Agent
Hill's Pet Nutrition —Overland Park, KS
- $38,400 - $48,000 a year
- Monday to Friday
- Hybrid work
- Research
- Office
- High school diploma or GED
- Profit sharing
- Paid parental leave
Senior Representative - Customer Service
Wesco —Shawnee, KS
- $26.02 - $32.53 an hour
- Urgently hiring
- 5 years
- Writing skills
- Research
- Health insurance
- Dental insurance
Bank Teller/Customer Service Representative
First National Bank of Louisburg —Prairie Village, KS
- $18 an hour
- Full-time
- Customer service
- High school diploma or GED
- Financial services
- Health insurance
- Dental insurance
Quick Apply
Entry Level Customer Service Rep
Ziegler Insurance Group —Kansas City, MO
- $45,000 - $60,000 a year
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Quick Apply

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Customer Sales Representative

Ace Handyman Services -
Lenexa, KS

Apply Now

Job Details

Full-time
$18 - $22 an hour

Benefits

Store discount
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Dispatching

Full Job Description

Compensation Details:

$18.00 - $22.00 per hour

Job Description:

POSITION SUMMARY:

The Customer Service Representative (CSR) is the primary person who answers the phone to discuss our services, prices and availability. Every effort to assist new customers in understanding how we work is expected during each conversation. Once a complete understanding has developed and estimated package/pricing is given, each customer is to be scheduled with a brief description of the type of work, the correct Craftsman, and an exact date and time when work is to be performed. Assisting with training and new hiring of CSRs. Properly handling customer complaints and elevating to Dispatch Manager as needed. The CSR will also help relay information between Craftsmen and convey important information to Field Supervisor and/or Office Manager as needed. This information is passed along to the Craftsman in the field the night prior. Every effort to assist the Craftsman during this process is to be made from the office.

PRINCIPAL ACTIVITIES:

Assist with Training and Onboarding new CSRs.
Working with Field Supervisor and Office Manager on schedule optimization.
Reviewing draft estimates, draft and balance due invoices.
Answering the phone, entering lead in CRM, educating customer on AHS and following call blueprint.
Schedule job on appropriate craftsman based on skill set and location.
Inputting detailed notes on job description.
Respond to customer complaints and problems.
Prepare daily work and run schedule efficiently.
Call customers for job reviews.
Call 11-month call warranty.
Making follow up calls on open/ un-booked estimates
Review calls and rate in Service Titan Dashboard and Call Scorecard.
General Admin tasks, supply updated, filing, office maintenance.
Assist and execute new initiatives.
Maintain a closing ratio of minimum 65%.
Send thank you notes.
Complete understanding of the AHS Service Path. Attend special events as scheduled for marketing
Handling customer complaints.
Assist with the training of new team members

KNOWLEDGE, EXPERIENCE, AND COMPETENCIES:

3+ years’ experience in customer service skills.
2 + years’ previous dispatching experience.
Ability to solve complex problems.
Excellent written and verbal communication and interpersonal skills.
Ability to handle stressful situations and work in a fast-paced environment.
Microsoft suite (Outlook, Word, Excel) experience.
Minimum of 50 WPM and ten-key a plus.
Multi-tasking, time management and prioritization skills a must.
Critical thinking skills.
Indirectly assisting Craftsmen

This position is not eligible for employment visa sponsorship now or in the future.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

Benefits are provided in compliance with applicable laws, plans and policies.

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About Ace Handyman Services

Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Handyman Services, a part of Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home℠ through a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Handyman Services is changing the home improvement industry. We provide a professional, reliable service to customers, create a special place for talented Craftsmen to work, and help our owners rapidly create wealth in a high-margin business.

Equal Opportunity Employer
Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimers

The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Philadelphia, PA candidates: When reviewing a post-offer background check, we will conduct an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.

Apply Now

Refine Your Search

customer service representative jobs in shawnee mission ks

Customer Sales Representative

Transportation Customer Service Representative

Customer Service Representative

Customer Service Specialist

Customer Service Representative

Customer Care Representatives

Customer Service Representative

Agent Experience Coordinator

Customer Service Representative

CUSTOMER SERVICE REP

Provider Relations Advocate - Remote Nationwide

Customer Service Representative

Customer Service Associate

Account Coordinator (Kansas)

Customer Service Representative

Client Success Representative (Remote)

Flexi Customer Service Agent

Senior Representative - Customer Service

Bank Teller/Customer Service Representative

Entry Level Customer Service Rep

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