Top 17 Help desk Jobs in Sheboygan, Wi

IT Support Services I-Help Desk
Courser Employment Services LLC —Sheboygan Falls, WI
- $44,000 - $46,000 a year
- Full-time
- Google Workspace
- Microsoft Excel
- Azure
- Paid parental leave
- Paid holidays
Customer Service Representative - Technical
The Vollrath Company LLC —Sheboygan, WI
- ERP systems
- Mid-level
- No travel
Quick Apply
IT Operations Specialist WIS
Nemak —Sheboygan, WI
- Computer Science
- English
- Mid-level
Administrative Support Assistant II - IT
Lakeshore College —Cleveland, WI
- $20.26 - $23.83 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Guest Service Desk Clerk
Festival Foods —Sheboygan, WI
- Part-time
- In-person
- Ability to stand for extended periods
- Communication skills
- Paid parental leave
- Dental insurance
3d
VHDS Systems and Training Specialist
Van Horn Automotive Group Inc —Plymouth, WI
- Nights as needed
- Sales
- Dealership
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
7d

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Senior Level 3 Technician
Datum Consulting —Milwaukee, WI
Full-time, on-site role in Milwaukee, WI (must be local; includes vehicle usage/SUV for driving to and from client sites).
$72,000 - $80,000 a year
Quick Apply
6d
IT User Support Specialist II
Milwaukee Bucks, LLC. —Milwaukee, WI
Maintains technical proficiency on all Bucks user endpoint computing platforms: phones, desktops, and laptops, Windows 11 Enterprise, MacOS, iOS, Android,…
$60,000 - $62,000 a year

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
IT Support Technician
Metro Early College High School —Columbus, OH
Prepare end user support documentation and knowledge educating clients on procedures for resolving or preventing recurrence of a technical problems.
$44,000 a year
Quick Apply
4h

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IT Support Services I-Help Desk

Courser Employment Services LLC
Sheboygan Falls, WI

Apply Now

Job Details

Full-time
$44,000 - $46,000 a year

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Endpoint Security
Implementing network security protocols
Microsoft Excel
IT user and group management
GPO
Procedural guides
Technical documentation
Public Cloud
Network infrastructure
High school diploma or GED
Technical writing
Access control management

Full Job Description

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

IT Support Services I-Help Desk

We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.

Key Responsibilities:

Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.

Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.

Install, configure, and update operating systems, software, and hardware for new and existing users.

Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions.

Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.

Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.

Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.

Collaborate with other IT team members and escalate complex issues to senior engineers as needed.

Support IT projects such as system upgrades, software deployments, and network expansions.

Ensure security measures are followed to protect the integrity of data and systems.

Maintain compliance with all company policies and procedures.

Answer phone calls and triage issues.

Other duties as assigned.

Key Qualifications:

+2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Excellent computer proficiency (MS Office - Word Excel and Outlook).

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

High School diploma or GED required.

Associate degree preferred.

Preferred Experience:

Experience with ConnectWise.

Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900.

Experience with cloud platforms like AWS, Azure, or Google Workspace.

Knowledge of ITIL practices and IT service management.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

Competitive benefits package, including medical, dental, vision, and life insurance

401k match

Unlimited vacation time*

Paid sick time

10 Holidays including your Birthday and a Floating Holiday!

Healthy Lifestyle reimbursement

Amazon Prime reimbursement

40 Hours for Volunteer Time

Paid parental leave

Reimbursement for ongoing education and certifications

Learning and development programs

Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time

team members are provided 10 vacation days.

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

Apply Now

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help desk jobs in sheboygan, wi

IT Support Services I-Help Desk

Customer Service Representative - Technical

IT Operations Specialist WIS

Administrative Support Assistant II - IT

Guest Service Desk Clerk

VHDS Systems and Training Specialist

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