SUMMARY
The Manager, Enterprise Applications – ERP Operations Lead is responsible for the day-to-day reliability, performance, and operational integrity of the company’s enterprise ERP platform(s). This role leads the RUN organization, ensuring core ERP processes operate reliably and securely while managing operational risk, compliance, and service levels.
The ERP Operations Lead partners closely with the ERP Functional Lead (Strategy), IT leadership, and business stakeholders to ensure ERP platforms are stable, supportable, and prepared to sustain both current operations and future growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following with other duties assigned as needed.
ERP Operational Leadership
- Owns the operational performance of enterprise ERP platforms across production, test, and development environments.
- Ensures system availability, performance, batch processing, integrations, interfaces, and reporting operate reliably.
- Establishes, monitors, and manages service levels, incident response metrics, and operational KPIs.
- Serves as the primary escalation point for critical ERP operational issues impacting the business.
Incident, Problem & Change Management
- Leads incident, problem, and change management processes for ERP platforms.
- Ensures timely issue resolution while minimizing business disruption.
- Drives root-cause analysis and corrective actions for recurring or high-impact issues.
- Oversees on-call coverage, after-hours support models, and escalation protocols.
Operational Governance & Risk Management
- Enforces operational standards, controls, and procedures aligned with audit, security, and compliance requirements (e.g., SOX).
- Partners with Security and Infrastructure teams to manage system access, controls, and overall risk posture.
- Ensures all changes are appropriately reviewed, tested, approved, and production-ready prior to deployment.
- Maintains operational documentation, runbooks, and standardized support procedures.
Team Leadership & Enablement
- Provides direct people leadership for Application Administrators, Analysts, and Engineers supporting ERP operations.
- Sets clear expectations for operational ownership, responsiveness, and service quality.
- Coaches and develops team members across the RUN career and competency ladder.
- Ensures appropriate staffing levels, skills coverage, and sustainable workload balance.
Cross-Team Collaboration
- Partners with the ERP Functional Lead (Strategy) to ensure smooth transition of Grow / Transform initiatives into RUN operations.
- Collaborates with Infrastructure Operations to align application operations with underlying platforms and services.
- Coordinates with external vendors and Managed Service Providers supporting ERP operations.
- Communicates operational status, risks, and performance to IT leadership and business stakeholders.
Continuous Improvement & Operational Excellence
- Reduces technical and operational process debt through standardization, automation, and simplification.
- Identifies opportunities to improve monitoring, alerting, and support effectiveness.
- Contributes to standard operating procedures (SOPs) and knowledge base documentation.
- Support governance, security, and compliance requirements related to application operations.
- Performs limited travel as needed to support project implementations.
- Participates in the Business Systems on-call rotation as an escalation point during and outside normal business hours
DIRECT REPORTS
This position provides direct people leadership for ERP-focused Application Administrators, Analysts, and Engineers within the Business Systems Application Operations organization.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in Information Systems, Computer Science, Business, or a related field required.
- 10+ years of experience supporting and operating enterprise ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics, Infor, or similar) required,
- 5+ years of experience in a leadership role managing application operations or ERP support teams required.
- Strong understanding of ERP operational risk, controls, audit, and compliance requirements required.
- Proven experience leading incident management, operational governance, and service delivery required.
- Strong people leadership, communication, and stakeholder management skills required.
OTHER KNOWLEDGE, SKILLS, AND ABILITIES
- Alignment with Company Values Demonstrates behaviors and values that reflect the company’s culture. Sartori’s core values are family, commitment, authenticity, ingenuity, integrity, and humility
- Analytical: Draws conclusions from data in a logical, systematic way.
- Handles Ambiguity: Deals confidently with unclear or changing situations.
- Problem Solver: Effectively identifies and solves challenging problems.
- Detail-oriented: Shows rigorous and meticulous attention to detail.
- Information Seeker: Investigates thoroughly to get relevant information.
- Quick Study: Masters situations or information easily and quickly.
- Collaborative: Partners with others to realize better results.
- Develops Others: Coaches or instructs others to improve their performance.
- Team player: Works well within diverse groups to achieve common goals.
- Customer-oriented: Attentive and responsive to customer needs.
- Quality Commitment: Believes in and works to achieve the highest standards.
ADDITIONAL INFORMATION
WORK LOCATION
This is a hybrid position (3 days in-office / 2 days remote) located at our Pleasant View office in Plymouth, WI. Candidates must reside within a reasonable commuting distance.
TRAVEL REQUIREMENTS
Occasional travel is required to meet the needs of the business (up to 10%). A valid driver’s license is required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to sit, walk, hear and or talk with others. Also, the Team Member will occasionally be required to stand, kneel, crouch or crawl, handle, finger of feel, climb, stoop or reach with hands and arms as well as maintain control over others. The Team Member will be required to lift up to 50 pounds. Specific vision requirements include: near and far acuity, depth perception, color vision and the ability to adjust focus. The Team Member is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
WORK SETTING / ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly exposed to wet, humid and/or cool conditions and is occasionally exposed to moving mechanical parts. The noise level in various work areas requires ear protection. This position requires occasional off-shift work.
The above statements are intended to describe the general nature and level of work being performed by Team Members assigned to this work. This is not an exhaustive list of all duties and responsibilities. Sartori Company reserves the right to amend and change responsibilities to meet organizational and business needs as necessary.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
