Top 3 Help desk manager Jobs in Shelburne, Vt

IT Support Manager
Shelburne Farms —Shelburne, VT
- $60,000 - $65,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
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Tech Support Specialist
Burlington School District —Burlington, VT
- $26.50 - $30.30 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Paid time off
IT (Information Technology) Manager - Manufacturing
Custom Veterinary Services —Milton, VT
- $75,000 - $85,000 a year
- Weekends as needed
- Spanish
- Azure
- Computer Science
- Health insurance
- Dental insurance
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11d

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SCHLUTER SYSTEMS L.P. —Plattsburgh, NY
Responsible for data entry of case information. Responsible for data entry of warranty information. Data entry for multiple associated databases (TINA,…
$40,000 - $55,000 a year
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Tech Support Specialist
Burlington School District —Burlington, VT
The work calls for sufficient comprehension of the subject area to solve unusual as well as common work problems, to be able to advise on technical matters and…
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Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
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IT Support Manager

Shelburne Farms -
Shelburne, VT

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Job Details

Full-time
$60,000 - $65,000 a year

Qualifications

Employee onboarding
Google Workspace
Mobile device support
IT user and group management
IT operations
Procedural guides
Enterprise software
Laptop (troubleshooting support)
Event audio equipment operation
Mid-level
Windows
Printer (troubleshooting support)
User training (technical support)
Help files
Driver's License
Technology management
Productivity software support
Task prioritization
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
macOS administration
Organizational skills
Event audio-visual coordination
Technical customer support for office equipment
AV system troubleshooting
macOS
Event setup
Productivity software
Communication skills
Technical Proficiency

Full Job Description

Position Title: IT Support Manager

Supervisor: COO

Employee Status: Year Round; Full Time

Location: Main Office in Farm Barn

Start Date: ASAP

Wage Range: $60,000 - $65,000

Who We Are

Shelburne Farms is an education nonprofit on a mission to inspire and cultivate learning for a sustainable future.

We realize our mission by integrating three key areas of activity: our programs, place, and products.

Who We’re Looking for

Shelburne Farms is seeking a resourceful and service-minded IT Support Manager to provide IT systems and training support for staff, volunteers, and campus operations. This position is the sole IT support provider onsite, reporting to the Chief Operations Officer, and working closely in partnership with the farm’s external Managed Service Provider (MSP) support.

As a mission-driven organization with a large, distributed campus and a diverse workforce, we rely on technology to advance our work every day. This role is the frontline of that effort, ensuring our people have the tools and support they need to do their jobs effectively, including the software used for each enterprise, such as hospitality, mail order, retail, donor management, dining, etc.

What You'll Do

You'll serve as the primary point of contact for technology support across our campus, responding to requests from staff at all levels of technical ability.

Day-to-day responsibilities include:

Diagnosing and resolving hardware, software, and connectivity issues on desktops, laptops, mobile devices, and peripherals
Setting up and supporting AV equipment for meetings, trainings, and events in buildings across the entire campus
Onboarding new employees and volunteers, including account creation, device setup, and orientation to systems
Managing and troubleshooting IT operating systems support, including identifying complex issues requiring assistance from external IT consultants or vendors as appropriate
Supporting a range of platforms including Windows, macOS, Google Workplace and Microsoft 365, etc.
Maintaining accurate records of assets, configurations, and service history
Network troubleshooting (Wi-Fi connectivity, VPN, printer access) across multiple buildings
Documenting processes, procedures, trouble shooting and how-to guides for end users

What We're Looking For

The ideal candidate brings technical competence paired with genuine patience and communication skills, someone who can explain a password reset to a first-time computer user with the same clarity and kindness they'd bring to a complex network issue.

Experience in a help desk, desktop support, or IT support role
Proficiency with Windows and/or macOS environments and Google Workplace and Microsoft Office and 365
Familiarity with Active Directory, user account management, and basic networking concepts
Strong interpersonal and written communication skills
Comfort working with a variety of user types, including those with limited technical backgrounds
Ability to manage competing priorities and work calmly under pressure
A valid driver's license and ability to move between campus buildings as needed
Experience supporting a multi-faceted organization

Work Location and Travel Requirements

The role primarily works on-site five days a week. The work schedule includes event support and on-call availability. Occasional remote work to support flexibility is permitted.

Benefits

For year-round, full-time staff: Benefit summary here for 2026 benefits.

Deadline to Apply

Applications will be reviewed as received until the position is filled.

To Apply

If our vision and mission excite you and you enjoy playing an IT support role, we hope you will share with us your experience and skill set that you feel would qualify you to make a contribution to the Farm.

Click here to submit an application and please include responses to the following questions. These are not meant to be a writing exercise but to introduce yourself in a meaningful way.

In your application, please respond to the following questions:
- Why are you interested in this position?
- Tell us about your unique characteristics, life experience that will help you thrive in this role.
- How do your professional interests / aspirations align with this role and working at Shelburne Farms?
- How did you hear about the position?

Shelburne Farms is an Equal Employment Opportunity Employer and we strongly stand against discrimination and harassment of any kind.

If you need accommodations throughout the application process or have general questions, please contact us at [email protected] or 802-985-8686.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee

Quick Apply

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help desk manager jobs in shelburne, vt

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