Multi-Property Manager – Self Storage
Forest City, NC Kings Mountain, NC Chester, SC
Family Heirloom Storage is looking for a highly organized, motivated, and hands-on Multi-Property Manager to take responsibility for a portfolio of six self-storage facilities:
· 1 Forest City, North Carolina location
· 2 Kings Mountain, North Carolina locations
· 3 Chester, South Carolina locations
This is a unique opportunity for someone who enjoys operating multiple properties and wants direct responsibility for their success.
This is not simply an office manager position, and it is not a traditional regional-manager position focused primarily on supervising employees.
You will personally manage the properties.
That means knowing how they are performing, knowing what they look like, knowing what problems need to be solved, and taking responsibility for getting things done.
One property will generally serve as your primary or home property, while regular travel between all assigned facilities will be an important part of the position.
Take Ownership of Property Performance
You will be directly responsible for monitoring and improving:
· Occupancy
· Move-ins and move-outs
· Delinquency
· Collections
· Rental rates
· Property revenue
· Ancillary revenue
· Leads
· Lead-to-rental conversion
· Online customer reviews
· Operating expenses
· Property budgets
· Auction inventory
You should know the numbers for your properties and understand what is driving their performance.
More importantly, we expect you to act on that information.
Deliver an Excellent Customer Experience
Our phone team handles much of the routine customer communication, but some situations require a manager physically at the property.
You will:
· Meet customers when in-person assistance is needed
· Investigate complaints
· Resolve access problems
· Address unit concerns
· Help resolve disputes
· Provide professional and respectful customer service
· Document important situations
· Escalate serious or legal concerns when necessary
We want every interaction with our company to reinforce the Family Heirloom Storage brand.
Make Our Properties Shine
A major part of this job is making sure our facilities look like places where customers feel comfortable storing the things that matter to them.
You will routinely visit and inspect all assigned locations.
Responsibilities include:
· Maintaining property cleanliness
· Conducting vacant-unit inspections
· Cleaning vacant units when necessary
· Preparing units for the next move-in
· Removing small amounts of abandoned debris when practical
· Coordinating vendors for larger cleanouts
· Arranging trash pickup and disposal
· Monitoring landscaping
· Checking signage
· Checking lighting
· Monitoring gates and access systems
· Checking security cameras
· Monitoring doors and locks
· Maintaining office condition
· Identifying maintenance issues
· Following up to make sure repairs are completed
· Maintaining strong overall curb appeal
You do not have to personally perform every maintenance task.
You do need to make sure it gets done.
Conduct Property & Unit Audits
Regular audits and property walks will include:
· Unit inventory
· Vacant-unit verification
· Lock checks
· Gate and access testing
· Camera and security checks
· Lighting
· Signage
· Landscaping
· Property cleanliness
· Office condition
· Tenant belongings outside units
· Unauthorized vehicles
· Trash and debris
· General property appearance
When something does not match our records or our standards, you will be responsible for helping determine why and getting it corrected.
Collections, Liens & Auctions
Although our phone team assists with routine collections, the Multi-Property Manager plays an important role in delinquency and auction activities.
You will:
· Contact delinquent tenants when additional manager involvement is needed
· Assist with collections
· Monitor lien and auction progress
· Verify required property-level steps are completed
· Cut locks
· Photograph and video auction units
· Inventory contents when required
· Meet auction buyers
· Make sure purchased units are emptied and cleaned within required timeframes
· Report problems or discrepancies immediately
Attention to detail and proper documentation are extremely important.
Grow the Business Locally
We want our managers involved in the communities where we operate.
You will actively promote Family Heirloom Storage by:
· Visiting local businesses
· Connecting with Realtors
· Developing apartment-community relationships
· Building relationships with moving companies
· Connecting with contractors and other referral sources
· Participating in local organizations
· Distributing approved marketing materials
· Attending community events
· Organizing property events
· Helping generate local social media content
· Looking for creative ways to generate leads and rentals
If there is an opportunity in the community to put Family Heirloom Storage in front of potential customers, we want you looking for it.
Maintenance & Vendor Coordination
You will be responsible for making sure maintenance concerns are identified and followed through to completion.
Responsibilities include:
· Identifying maintenance needs
· Coordinating with company maintenance personnel
· Coordinating approved outside vendors
· Meeting vendors at properties when needed
· Monitoring work in progress
· Following up on incomplete work
· Confirming repairs are completed correctly
· Reporting larger safety or capital concerns to management
Communicate With Management
You will provide regular updates regarding:
· Occupancy
· Move-ins and move-outs
· Collections
· Delinquency
· Auctions
· Revenue
· Lead activity
· Rental conversions
· Customer issues
· Online reviews
· Maintenance
· Property condition
· Marketing activity
· Expenses
· Items requiring management attention or approval
Significant problems should be communicated when they happen rather than waiting for a weekly report.
Who We Are Looking For
This role is ideal for someone who is:
· Highly organized
· Extremely self-motivated
· Hands-on
· Comfortable traveling
· Comfortable working independently
· Good with customers
· Sales-minded
· Financially aware
· Results-oriented
· Comfortable with technology
· Able to prioritize multiple locations
· Able to solve problems without constant supervision
· Willing to get out of the office and onto the property
· Comfortable working with vendors
· Comfortable representing the company in the community
· Detail-oriented
· Focused on results
Self-storage or property-management experience is preferred.
However, candidates with strong multi-site operating experience in retail, hospitality, facilities, sales, customer service, or similar industries are encouraged to apply.
Territory & Travel
This position will manage:
Forest City, NC — 1 facility
Kings Mountain, NC — 2 facilities
Chester, SC — 3 facilities
Regular travel between all six facilities is required.
A valid driver’s license and reliable transportation are required.
A company card will be provided for approved fuel and business-related travel expenses between assigned properties.
Compensation
Starting Salary: $40,000 per year
Family Heirloom Storage is a growing company, and this position offers opportunities for increased compensation and future performance-based bonus opportunities based on individual and property performance.
The Person We Are Looking For
We want someone who approaches these properties as if they were their own businesses.
If occupancy is down, you want to know why.
If a property does not look right, you fix it.
If a unit is not rent-ready, you get it ready.
If a customer has a problem, you help solve it.
If maintenance needs to be completed, you follow it through.
If the community does not know who Family Heirloom Storage is, you get out into the community.
And when the properties perform well, you take pride in knowing that your work helped make it happen.
Make the properties perform. Make the properties shine. Take care of our customers. Build the Family Heirloom Storage brand.
Family Heirloom Storage — Store What Matters!
Pay: $40,000.00 per year
Benefits:
Application Question(s):
- Must be willing to have Family Heirloom Storage perform a background check.
Ability to Commute:
- Kings Mountain, NC 28086 (Preferred)
Work Location: In person
