Pay: $21.00 - $23.00 per hour
Important Notice Before Applying
This recruitment process begins with a brief 10-minute phone screening to confirm your basic qualifications, availability, work authorization, location, and interest in the position. Candidates may choose to complete the screening through WhatsApp or a regular phone call.
Candidates who pass the phone screening will be invited to an online interview through Lark, a professional business communication and video-meeting platform similar to Zoom or Microsoft Teams. GOFO uses Lark for official interviews and internal business communication. The Lark application is publicly available through both the Apple App Store and Google Play Store. Candidates may also be able to join through the official interview link without downloading the application when browser access is supported.
Please note that this is a full-time, on-site position, not a remote job. The phone screening and online interview are only parts of the recruitment process.
Candidates are encouraged to independently verify GOFO before proceeding. Our official website is GOFO.com. GOFO operates physical hubs and delivery stations across the United States, and the official address of the relevant station may be provided for verification. Depending on the hiring manager’s availability, qualified candidates may also be offered an approved in-person interview at the station.
GOFO will never ask candidates to:
- Pay recruitment, application, interview, or training fees;
- Provide banking or credit card information during the interview process;
- Share passwords, account login information, or verification codes;
- Purchase equipment, gift cards, or other products as a condition of employment.
Candidates who move forward will receive the position title, interview date and time, interviewer information, station location, and official meeting invitation.
We understand that candidates may wish to verify the opportunity before continuing. However, if you are uncomfortable with the phone screening or online interview process, unwilling to use WhatsApp, a regular phone call, or Lark, or still have concerns after reviewing the official company and station information, please do not submit an application.
Job description:
Station Operations Specialist
Location1504 Sadlier Cir S Dr, Indianapolis, IN 46239
Also multiple openings are available across the Great Lakes region. Please contact us for current vacancies and detailed station locations.
Compensation:
Approximately $21–$23 per hour, depending on experience, qualifications, and station needs.
Company Overview
GOFO is a fast-growing logistics and last-mile delivery company providing reliable, efficient, and technology-driven delivery solutions across the United States.
The company works closely with warehouses, Delivery Service Partners, dispatch teams, drivers, and internal operations teams to ensure accurate and on-time package delivery.
Why Join GOFO?
- Join a rapidly expanding logistics company with strong career growth opportunities.
- Gain hands-on experience in station operations, last-mile delivery, and DSP management.
- Develop practical skills in partner management, contract negotiation, performance analysis, and operational improvement.
- Work closely with warehouse, dispatch, driver management, customer service, and other cross-functional teams.
- Opportunities to advance into senior operations, station management, or regional management roles.
- Multiple openings across the Great Lakes region provide candidates with more location options.
- Fast-paced, multicultural, and results-oriented work environment.
- Benefits and Visa Support：GOFO offers a comprehensive employee benefits package, which may include health, dental, and vision insurance, a 401(k) plan, paid time off, overtime pay, and other benefits based on position and eligibility. The company is also qualified to support employment-based visa sponsorship for eligible candidates. Visa sponsorship is subject to position requirements, candidate qualifications, company approval, and applicable immigration regulations.
Position Summary
GOFO is seeking a detail-oriented Last-Mile Operations Coordinator to support daily delivery station operations.
This is not primarily a package-handling or general warehouse labor position. The role focuses on driver coordination, delivery exception management, operational reporting, KPI tracking, and communication between drivers, warehouse teams, vendors, and station management.
The ideal candidate has experience in dispatch, transportation coordination, delivery operations, inventory control, logistics administration, or warehouse team leadership.
Key Responsibilities
- Coordinate daily communication with delivery drivers, third-party delivery vendors, warehouse teams, and station management.
- Monitor route progress, package flow, delivery performance, and operational status throughout the shift.
- Follow up on failed deliveries, delayed packages, missing scans, damaged items, returns, address issues, and other delivery exceptions.
- Collect, verify, and maintain daily operational data using Excel and internal systems.
- Prepare daily reports and track KPIs such as delivery completion rate, on-time performance, package exceptions, route status, and operational productivity.
- Investigate discrepancies and communicate findings to the appropriate teams for resolution.
- Support driver check-in, route assignment, attendance tracking, and operational information updates.
- Escalate urgent operational issues and ensure timely follow-up and documentation.
- Coordinate with warehouse, customer service, transportation, and management teams to improve package flow and delivery performance.
- Identify recurring operational problems and assist with process-improvement initiatives.
- Maintain accurate records, reports, and communication logs.
Qualifications
- At least one year of experience in one or more of the following areas:
- Dispatch or driver coordination
- Transportation or last-mile delivery operations
- Logistics coordination
- Inventory control or returns management
- Warehouse operations leadership
- Operations reporting or administrative support
- Experience communicating directly with drivers, delivery vendors, carriers, warehouse teams, or cross-functional departments.
- Experience handling delivery exceptions, inventory discrepancies, damaged items, returns, or operational escalations.
- Proficiency in Microsoft Excel, including data entry, sorting, filtering, and basic formulas.
- Experience preparing daily operational reports or tracking KPIs.
- Strong communication, follow-up, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, time-sensitive environment.
- Must be legally authorized to work in the United States.
- Valid driver’s license and reliable transportation are required.
- Must be available for flexible shifts, including mornings, evenings, weekends, and holidays based on operational needs.
Preferred Qualifications
- Experience in last-mile delivery, parcel delivery, e-commerce logistics, dispatch, or transportation operations.
- Experience using WMS, TMS, dispatch platforms, route-management systems, or package-tracking systems.
- Experience with Power BI, Tableau, SQL, or advanced Excel is a plus.
- Previous experience as an Operations Coordinator, Dispatch Coordinator, Logistics Coordinator, Inventory Control Lead, Transportation Coordinator, or Warehouse Team Lead.
Physical and Work Environment
This is an on-site operations coordination position. The employee may occasionally walk through warehouse areas, inspect package flow, or assist with urgent operational needs; however, regular loading, unloading, sorting, and heavy package handling are not the primary responsibilities of this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Relocation assistance
Work Location: In person
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Life insurance
- Paid time off
- Relocation assistance
- Vision insurance
Application Question(s):
- Have you read all the important instructions and agreed to the subsequent interview procedures? If not, please do not submit.
Education:
Language:
Work Location: In person
