Top 469 Customer success account manager Jobs in Shelton, Ct

Client Success Specialist
Northeast Building and Home LLC —Bridgeport, CT
- $29.81 - $40.38 an hour
- Weekends as needed
- Background check
- Salesforce
- English
- Health savings account
- Health insurance
Quick Apply
Collections Representative
BTX Global Logistics —Shelton, CT
- $49,000 - $52,000 a year
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Success Account Manager
POWR2 —Bethel, CT
- $85,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Employee Benefits Client Relationship Manager
LAWLEY AGENCY, LLC —Shelton, CT
- $71,706.08 - $119,510.13 a year
- Bachelor's degree
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Customer Care Manager
BIC —Shelton, CT
- Hybrid work
- Analysis skills
- Supervising experience
- Bachelor's degree
11d
Account Manager
Spin Master Ltd —Wilton, CT
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Children
- Opportunities for advancement
- Flexible schedule
12d
Signature Customer Success Account Manager - Stamford, CT
UPS —Stratford, CT
- $70,260 - $123,000 a year
- Full-time
- Mid-level
- US work authorization
- Organizational skills
- Health savings account
- AD&D insurance
6d
Account Manager
GardaWorld Security Services U.S. —Orange, CT
- $80,000 - $85,000 a year
- Full-time
- Writing skills
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Customer Account Manager
Howmet Aerospace —Branford, CT
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Bachelor's degree
Quick Apply
Customer Manager
Acosta —Cheshire, CT
- $62,640 - $78,240 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Merchandising
Quick Apply
3d
Account Manager II
FedEx —Wallingford, CT
- $4,331.25 - $8,187.50 a month
- Full-time
- Mid-level
- 2 years
- Communication skills
Account Manager - State Farm Agent Team Member
Wanda Carlson - State Farm Agent —Milford, CT
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply
Client Service Account Manager - Healthcare Payments
JPMorganChase —New Canaan, CT
- $95,500 - $153,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Organizational skills
- Health insurance
- Tuition reimbursement
Office Manager
Senior Helpers - Fairfield —Orange, CT
- Full-time
- Mid-level
- Office
- Criminal background check
- Disability insurance
- Health insurance
Quick Apply
3d
Financial Aid Advisor (Online/Remote)
Post University —Waterbury, CT
- $21.64 an hour
- Overtime
- Remote
- Mid-level
- Data entry
- Experience equivalent to degree accepted
- Work from home
Quick Apply
HR Assistant
Priceline.com —Norwalk, CT
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Disability insurance
- Health insurance
App Growth Marketing Manager
Priceline.com —Norwalk, CT
- $95,000 - $120,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Principal Customer Success Manager (817)
Protegrity —Fairfield, CT
- $197,600 - $229,500 a year
- Full-time
- Hybrid work
- Azure
- HIPAA
- Windows
Accounts Receivable Analyst
IAB Solutions LLC —Milford, CT
- Full-time
- Background check
- Research
- Office
- Paid holidays
- Disability insurance
Quick Apply
Property Administrator
Regency Centers —Westport, CT
- $70,000 - $80,000 a year
- Full-time
- Customer service
- Pass drug screening
- Mid-level
- Profit sharing
- Paid jury duty

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Client Success Specialist

Northeast Building and Home LLC -
Bridgeport, CT

Quick Apply

Job Details

Full-time
$29.81 - $40.38 an hour

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching
Employee discount
Flexible schedule

Qualifications

Practicing in a sourcing or procurement role
Customer communication
Teamwork
Interpersonal skills
Salesforce
Project coordination
English
Attention to detail
Customer relationship management (CRM) systems (technically supported)
Geometry
Epicor ERP
Managing projects
Account management
POS systems

Full Job Description

Job Description and Requirements:

The Client Success Specialist operates across Northeast Architectural and Northeast Building & Home, working in close collaboration with Sales, Field Operations, and the Specification Consultant. The Client Success Specialist takes the lead during the production phase of every project, serving as the primary point of contact for clients from the point of sale through project completion and post-sale service. By anticipating client needs at every stage — delivering timeline updates, coordinating with vendors, and communicating payment milestones, all before clients ask — this position ensures that every project advances on schedule and every client experiences premium service. Other responsibilities may be assigned and additional training provided over time. This position reports to the Client Success Manager.

Responsibilities specific to the Client Success Specialist:

Prepare and execute product Quotes from vendors, POS Orders, DocuSign templates for approvals, and deposit requests in accordance with the Product Ordering Policy & Procedures. Apply the required deposits to orders and create all corresponding Purchase Orders upon receipt. Manage all subsequent deposit and payment requests at each required project milestone. Communicate each upcoming payment obligation to the client in advance of the due date. Ensure stock Orders for delivery are 100% deposited prior to the delivery date; Special Orders must be invoiced upon receipt at a Northeast facility or when shipped internationally.

Coordinate product delivery to the client once goods are received. Communicate the delivery schedule to the client in advance, confirm readiness, and ensure they know what to expect on delivery day. For installation projects, align with the Field Operations Manager on delivery scheduling and unload logistics. Ensure all invoices accurately reflect the products and quantities delivered on the date of delivery.

Serve as the primary point of contact for all post-sale client service needs. When a service need arises, acknowledge it immediately, set a clear expectation for next steps and resolution timeline, and follow through without requiring the client to follow up. Assess the nature of each request, utilize the Service Portal to coordinate the appropriate internal or vendor response, and keep the client informed of progress until the matter is fully resolved.

Custom Order and Project Responsibilities:

Manage client change orders resulting from shop drawing revisions beyond the third revision. When a change order becomes necessary, notify the client promptly, explain the scope of the change, the associated cost, and the impact on the project timeline before presenting documentation. Prepare and send Change Order documentation with the associated payment request. Track approval and apply payments before authorizing additional scope.

Participate in an Order Review with the client, led by the Salesperson or Specification Consultant to align on every line-item detail prior to placing the order. Confirm product specifications, configurations, quantities, and pricing. Ensure the Field Operations Manager is included when Northeast is owning the installation.

Receive project handoff from the Salesperson following the Order Review and an introduction to the client from the Salesperson. Review all project documentation including the approved quote, product specifications, CRM records, and any associated shop drawings or order details. Ensure all information is complete and accurate before the project advances. Introduce yourself to the client promptly at the point of handoff, establish what they can expect from you throughout the process, and set a clear communication standard.

Own the production timeline from order placement through receipt. Maintain vendor relationships to stay ahead of production and shipping status — do not wait for updates, pursue them. Maintain accurate expected receipt and delivery dates on the order at all times. Communicate production milestones, timeline changes, and delivery windows to the client before they have a reason to ask. For European product orders, coordinate with the Specification Consultant on freight logistics and inform the client of deposit timing well in advance of when product loads into container.

Communicate proactively at every stage of the project — not in response to client inquiries, but ahead of them. Clients should always know the status of their order, what is happening next, and what is expected of them. Own the client relationship through project close or until handoff to the Field Operations team if Northeast is owning installation.

Close every project with intention. Send a project completion email to the client that acknowledges the work completed, requests feedback and introduces the Northeast service process so the client knows exactly how to reach us if a need arises. Maintain accurate and complete project records in the CRM through close. A well-closed project is the foundation of a long-term client relationship.

Responsibilities of every Associate:

· Enthusiasm to greet customers anywhere on the property, on job sites or virtually.

· Maintain a positive, productive work environment through friendly, respectful relationships with customers & co-workers.

· Keep all machinery, equipment, and tools clean and in good working order for safe usage.

· Report all issues regarding safety, waste, damage, equipment, accidents or customer concerns promptly to a member of Management.

· Inform Inventory Control Director promptly of suspected inventory shortage.

Requirements and Qualifications:

· Prior experience in a client-facing project coordination, account management, or customer success role — minimum 3 years.

· Building Industry product knowledge with experience selling or purchasing building materials and/or architectural products – minimum 3 years.

· An understanding of construction practices and the phases of construction preferred.

· Experience managing multiple active projects simultaneously across varying stages with competing deadlines.

· Demonstrated ability to operate POS, Delivery and CRM software quickly and accurately.

· Proficient in Arithmetic and Geometry using all units of measurement.

· Exceptional verbal and written communication skills; ability to communicate complex project details clearly and professionally with clients and internal teams.

· Motivated, results driven, organized, detail oriented, approachable, and client-centric

· Work a flexible schedule that may include evenings and rotational weekends.

· Ability to write, read, and communicate in English

Pay: $29.81 - $40.38 per hour

Benefits:

401(k) 4% Match
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Paid time off
Vision insurance

Experience:

building industry product: 2 years (Required)
client services and account management: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer success account manager jobs in shelton, ct

Client Success Specialist

Collections Representative

Customer Success Account Manager

Employee Benefits Client Relationship Manager

Customer Care Manager

Account Manager

Signature Customer Success Account Manager - Stamford, CT

Account Manager

Customer Account Manager

Customer Manager

Account Manager II

Account Manager - State Farm Agent Team Member

Client Service Account Manager - Healthcare Payments

Office Manager

Financial Aid Advisor (Online/Remote)

HR Assistant

App Growth Marketing Manager

Principal Customer Success Manager (817)

Accounts Receivable Analyst

Property Administrator

I want to receive the latest job alert for customer success account manager in shelton, ct

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