Top 17 Customer support coordinator Jobs in Shelton Ct

Scheduling Coordinator
FSP, The Family Security Plan —Orange, CT
- $25 - $30 an hour
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mid-level
- Paid time off
Quick Apply
4d
Customer Care Coordinator
Toll Brothers —Danbury, CT
- $22.33 - $29.61 an hour
- Online Application
- Hybrid work
- Mid-level
- Office
- Apartments
- Health insurance
- Dental insurance
2d
Strategic Customer Coordinator
Sunbelt Rentals, Inc. —North Haven, CT
- $23.52 - $32.34 an hour
- Full-time
- Spanish
- English
- Military encouraged
- Disability insurance
- Health insurance
Quick Apply
Area Coordinator
Coversafe Inc —Thomaston, CT
- $55,000 - $60,000 a year
- Full-time
- Mid-level
- Construction experience
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Diagnostic Customer Coordinator - Radiology Support Service - Danbury Hospital - Danbury, CT
Northwell Health —Danbury, CT
- $19.54 - $37.94 an hour
- Full-time
- Hospital
- Mid-level
- Organizational skills
Quick Apply
National Account Coordinator
CHURCH HILL CLASSICS LTD —Monroe, CT
- $22 - $24 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- 401(k)
Quick Apply
10d
Customer Support Coordinator - Dispatcher
NorcomCT —Naugatuck, CT
- $25 - $36 an hour
- Online Application
- Background check
- Clean driving record
- Microsoft Excel
- Profit sharing
- Disability insurance
Quick Apply
Field Service Coordinator
Aquarion Water Company —Bridgeport, CT
- $26 - $28 an hour
- Monday to Friday
- Pass drug screening
- Mid-level
- Office
Service and CRM Coordinator All American
Century Mechanical Holdings —Wolcott, CT
- $25 - $30 an hour
- Full-time
- Computer literacy
- Mid-level
- Residential
- Health savings account
- Health insurance
Quick Apply
2d
Service and CRM Coordinator
CM-CONNECTICUT LLC —Wolcott, CT
- $25 - $30 an hour
- Computer literacy
- Mid-level
- Residential
- Health savings account
- Health insurance
Quick Apply
Client Support Coordinator
FAMILY OPTIONS INC —Prospect, CT
- $18.75 - $20.00 an hour
- Part-time
- CPR Certification
- Basic math
- English
- Paid training
- Paid time off
Dispatch Coordinator (Intake Coordinator)
SERVPRO —Norwalk, CT
- $19 - $21 an hour
- Overtime
- Mid-level
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
6d

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Scheduling Coordinator

FSP, The Family Security Plan -
Orange, CT

Quick Apply

Job Details

$25 - $30 an hour
4 days ago

Benefits

Paid time off

Qualifications

Microsoft Word
Microsoft Excel
Call center experience
Operations coordination
Staff scheduling
Word embeddings
ADP
Gap analysis
Team scheduling
Mid-level
Employee attendance management
Records management
Task prioritization
Resource scheduling coordination
Organizational skills
Schedule creation
Telephone systems
Workforce management
Cross-functional collaboration
Associate's degree
2 years
Time & attendance systems
Communication skills
Cross-functional communication
Payroll record maintenance

Full Job Description

Organized, Proactive, People-Focused? Lead the Charge as a Call Center Coordinator!

About the Role

We are seeking a detail-oriented and proactive Call Center Coordinator to join our Customer Connect team. This position plays a vital role in managing scheduling operations, overseeing campaign execution, and supporting cross-functional call center teams. Ideal candidates will have a background in call center operations, strong Excel skills, and a passion for organization and communication.

About the Role

Family Security Plan is looking for an organized, detail-driven Call Center Coordinator to own scheduling and workforce management for our call center teams. In this role, you'll build and maintain schedules, monitor staffing and adherence, coordinate with call center leadership, and help keep our teams running smoothly day to day. You'll work closely with Customer Connect, CAT, Hybrid, MBC, and Payment Support, supporting each with scheduling and special projects as needed.

What You'll Do

Workforce Management & Scheduling

Own the creation, maintenance, and ongoing accuracy of schedules for Customer Connect, CAT, Hybrid, and MBC within the Workforce Management (WFM) system, with responsibility expanding to additional call center teams as assigned.
Process all scheduling activities in WFM, including shifts, breaks, lunches, meetings, trainings, coaching sessions, overtime, PTO/absences, late arrivals, early departures, schedule changes, and other approved activities.
Maintain schedules in real time as changes occur, ensuring WFM accurately reflects each employee's expected activity.
Coordinate schedule changes related to Hybrid/field assignments, special projects, training, meetings, and other business needs.
Proactively review schedules for conflicts, coverage gaps, incorrect activities, and missed breaks/lunches; resolve or escalate issues promptly.

Staffing, Coverage & Adherence

Review daily staffing and coverage needs, including the impact of PTO, absences, meetings, and training; identify gaps and share recommendations with leadership.
Monitor schedule adherence and floor activity in WFM, reporting attendance or adherence patterns to employees' direct supervisors.
Partner with call center leadership to understand staffing needs, upcoming activities, and coverage requirements.

Timekeeping & ADP

Review and approve ADP timecards daily for assigned call center teams.
Identify and resolve missed punches, incorrect time entries, and other timekeeping exceptions in a timely manner.
Ensure WFM schedules and ADP records stay aligned, escalating unresolved or unusual timekeeping concerns promptly.

Communication, Organization & Accountability

Serve as a primary scheduling resource for call center employees and leadership, communicating changes and workforce updates clearly and on time.
Independently prioritize daily, weekly, and monthly responsibilities based on business impact, deadlines, and operational needs.
Proactively identify upcoming scheduling, staffing, payroll, or operational needs and take action before they become issues.
Verify your own work after making scheduling or system changes, take ownership of errors, and communicate any potential impact to the appropriate leader.
Maintain accurate, audit-ready records and documentation of scheduling and timekeeping changes.
Provide additional call center support and assistance as needed.

What We're Looking For

2–5 years of experience in a call center, workforce management, scheduling, or operations coordination environment.
Prior experience administering employee schedules using Workforce Management software, and supporting timekeeping/payroll processes.
Associate's degree required, or equivalent experience; Bachelor's degree preferred.
Strong organizational skills and business acumen, with excellent verbal and written communication.
Ability to manage competing priorities independently while meeting established deadlines.almo
Sharp attention to detail and a commitment to accuracy.
Comfort learning and using Workforce Management, payroll/timekeeping, CRM, and telephony systems, along with solid Microsoft Word and Excel skills.
A collaborative mindset and the discretion to handle confidential schedule, attendance, and payroll information appropriately.
A proactive, solutions-oriented approach to identifying issues before they affect operations.

Work Environment

This role is based in our Orange, CT office with a hybrid schedule.

Our Core Values

At Family Security Plan, we live our Core Values — Caring, Integrity, Drive, Passion, and Resilience — in how we work, communicate, and support one another every day. We're looking for a Coordinator who brings that same spirit to our call center teams.

Quick Apply

Refine Your Search

customer support coordinator jobs in shelton ct

Scheduling Coordinator

Customer Care Coordinator

Strategic Customer Coordinator

Area Coordinator

Diagnostic Customer Coordinator - Radiology Support Service - Danbury Hospital - Danbury, CT

National Account Coordinator

Customer Support Coordinator - Dispatcher

Field Service Coordinator

Service and CRM Coordinator All American

Service and CRM Coordinator

Client Support Coordinator

Dispatch Coordinator (Intake Coordinator)

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