Top 17 Service manager Jobs in Sheridan, Wy

Customer Service Manager - Sheridan, WY
307 RACING MANAGEMENT, LLC —Sheridan, WY
- $65,000 a year
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds
Service Manager
Powder River Heating and Air Conditioning —Sheridan, WY
- $85,000 - $95,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Residential
- Paid training
- Fuel card
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6d
Part Sales Manager – Part Time
AutoZone —Sheridan, WY
- Overtime
- ASE Certification
- Spanish
- Inventory management
- Store discount
- Employee stock purchase plan
Specialty Services RN Supervisor
Sheridan Memorial Hospital —Sheridan, WY
- Full-time
- Nursing
- RN License
- Hospital
Quick Apply

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Customer Service Manager - Sheridan, WY
307 RACING MANAGEMENT, LLC —Sheridan, WY
This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and…
$65,000 a year
Service Manager
Powder River Heating and Air Conditioning —Sheridan, WY
Must possess a valid driver's license with a clean and insurable driving history. Handle customer relations for HVAC service operations, including resolving…
$85,000 - $95,000 a year
Quick Apply
6d

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Customer Service Manager
James and James Fulfilment Ltd. —Columbus, OH
Resilience under pressure, and confidence holding others accountable and making escalation calls. You'll also own the health of the department - KPI's, workload…
$65,000 - $75,000 a year
Quick Apply
8d
Project Manager - Restaurant Services
The Wendy's Company —Dublin, OH
They will lead cross-functional RSC and field operations team members in developing, communicating, monitoring and executing tactical plans for successful…
$105,000 - $184,000 a year

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service manager jobs near sheridan, wy

Customer Service Manager - Sheridan, WY

307 RACING MANAGEMENT, LLC
Sheridan, WY

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Job Details

$65,000 a year

Qualifications

Computer operation
Customer communication
Coaching
Team development
Mentoring
Data interpretation
Productivity software

Full Job Description

Job Summary

The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability.

Supervisory Responsibilities

Recruits, selects, and onboard customer service team members with a strong focus on service excellence.

Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies.

Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery.

Approves bi-weekly timecards, manages attendance, and prepares overtime reports.

Conducts timely, constructive performance evaluations using data-driven assessments.

Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.

Duties and Responsibilities

Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines.

Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery.

Establishes clear expectations, performance standards, and accountability practices.

Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions.

Keeps the team updated on changes to products, services, policies, and procedures.

Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary.

Collects, analyzes, and reports data on guest complaints, service performance, and team metrics.

Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations.

Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations.

Identifies operational inefficiencies and recommends improvements to leadership.

Participates in budget planning, contributing insight on staffing, service tools, and resource needs.

Performs additional duties and special projects as assigned.

Required Skills/Abilities

Strong leadership and supervisory capabilities.

Excellent verbal and written communication skills.

Advanced understanding of customer service principles.

Highly organized with exceptional attention to detail.

Proven ability to resolve complex customer issues using independent judgment.

Strong critical thinking skills with the ability to analyze data and make informed decisions.

Skilled in coaching, mentoring, and driving continuous improvement.

Proficient with Microsoft Office and related software tools.

Education and Experience

Bachelor’s degree preferred.

Minimum three years of experience in high-level customer service.

Minimum two years of supervisory or leadership experience.

Physical Requirements

Prolonged periods working at a desk and on a computer.

Ability to move throughout the facility during the workday.

Ability to stand or walk for extended periods.

Ability to lift up to 50 pounds as needed.

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service manager jobs in sheridan, wy

Customer Service Manager - Sheridan, WY

Service Manager

Part Sales Manager – Part Time

Specialty Services RN Supervisor

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