Top 3036 Guest experience leader Jobs in Sherman Oaks, Ca

Front Office Agent
FAIRMONT —Los Angeles, CA
- $35.75 an hour
- Full-time
- Ability to walk for extended periods
- 1 year
- Ability to stand for extended periods
Quick Apply
10d
Team Member
CAVA - Encino —Encino, CA
- $21 an hour
- Part-time
- Fast casual restaurant
- Ability to lift 50 pounds
- Guest services
- Health insurance
- Dental insurance
Quick Apply
7d
Guest Services Agent
FAIRMONT —Santa Monica, CA
- $32.20 an hour
- Weekends as needed
- Ability to walk for extended periods
- Ability to stand for extended periods
- Communication skills
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Guest Service Representative
Marriott International, Inc —Los Angeles, CA
- $27.96 - $34.95 an hour
- Full-time
- Hotel
- Fair chance
- Entry level
Team Member
Jamba Juice Encino Oaks —Encino, CA
- $20 - $21 an hour
- Part-time
- Ability to lift 50 pounds
- 16+ years old
- Computer skills
Quick Apply
Venue Ticket Taker/ Usher
Live Nation —West Hollywood, CA
- $20.25 - $25.00 an hour
- Part-time
- Experience working with individuals with disabilities
- High school diploma or GED
- Fair chance
Cashier
Buffalo Wild Wings —Sherman Oaks, CA
- Part-time
- No education required
- Ability to walk for extended periods
- 16+ years old
- Dental insurance
- Vision insurance
Quick Apply
9d
Guest Services: Registration and Event Staff
MIA Productions —Los Angeles, CA
- $400 a day
- Contract
- In-person
- Entry level
Quick Apply
13h
Cashier
Bristol Farms —Los Angeles, CA
- $18 - $23 an hour
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Guest Experience Manager
Loews Hollywood Hotel —Los Angeles, CA
- $70,304 - $78,400 a year
- Weekends as needed
- Mid-level
- Hotel
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Sherman Oaks Service Team Member
HomeState —Sherman Oaks, CA
- $18.75 - $28.00 an hour
- Part-time
- US work authorization
- Fair chance
- Restaurant
- Employee assistance program
- Opportunities for advancement
Quick Apply
Guest Experience Lead
McDonald’s —Van Nuys, CA
- $20.00 - $22.73 an hour
- Mid-level
- Quick service & fast food restaurant
- Fair chance
- Health insurance
- Dental insurance
Reservations & Royal Service Ambassador
FAIRMONT —Los Angeles, CA
- $34.92 an hour
- Full-time
- 1 year
- Communication skills
- Entry level
Quick Apply
10d
Front Desk Agent - Part Time
Reside —Los Angeles, CA
- $25.63 - $31.25 an hour
- 8 hour shift
- Background check
- Computer literacy
- Residential
- Commuter assistance
- Paid holidays
4d
Guest Experience Representative (Seasonal), LA Memorial Coliseum
USC —Los Angeles, CA
- $18.42 an hour
- Seasonal
- Experience working with individuals with disabilities
- High school diploma or GED
- University
Guest Service Ambassador
USC —Los Angeles, CA
- $21 - $22 an hour
- Management
- High school diploma or GED
- Driver's License
6d
Receptionist & Events Coordinator
Live Nation —Beverly Hills, CA
- Full-time
- Mid-level
- Office
- Fair chance
- Health savings account
- Paid holidays
General Manager - Hotel Amarano
Hotel Amarano Burbank —Burbank, CA
- $195,000 a year
- Sales
- Residential
- Hotel
Quick Apply
13d
Guest Services
Live Nation —Los Angeles, CA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- US work authorization
Front of House Team Member
Chick-fil-A —Burbank, CA
- $20 - $21 an hour
- Part-time
- Serving
- No education required
- Basic math
- Health insurance
- 401(k)
Quick Apply

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Front Office Agent

FAIRMONT -
Los Angeles, CA

Quick Apply

Job Details

Full-time
$35.75 an hour
10 days ago

Qualifications

1 year
Communication skills
Entry level

Full Job Description

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

First impressions are everything! Your engaging smile and personality are the essence of a great Overnight Front Office Agent with Fairmont. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Make Special Happen” for our guests.
What you will be doing:

Consistently offer professional, friendly, and engaging service
Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions
Provides a warm welcome and assists guests according to Fairmont Hotels & Resorts Brand Standards
Remains observant and responds to each guest who approaches the Front Desk and the Mobile Check-In Station
Acts as Lobby Ambassador of Fairmont Hotels & Resorts by providing an excellent first impression and engaging with guests in the Lobby
Ensures that the entire Front Office and the surrounding areas including Lobby, Concierge, and Front Desk is continuously clean and tidy
Is an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression
Maintains a perpetual presence at the Reception Desk throughout the hours of the shift
Greets all guests courteously, using the guest’s name whenever possible
Checks guests in and out of the hotel in a friendly and efficient manner at the Front Desk and at the Mobile Check-In Station
Assists the guests with any comments or questions during their stay
Resolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner
Makes recommendations for activities and restaurants, specifically promoting in-house hotel amenities and venues
Ensure guest satisfaction by responding to all guest inquiries with accurate information and positive attitude
Assists with luggage and transportations inquiries
Drives rate and RevPar through upselling room types
Enrolls guest to Accor Live Limitless loyalty program and updates profiles when applicable
Handle cash, credit card, and other billing transactions such as posting room and dining charges on ledger
Maintain cleanliness, safety and order in all work areas and reports any deficiencies to Supervisor
Contacts guests via preferred method in the lobby, dining area, or other parts of property
Be familiar with hotel’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction
To be familiar with Fairmont Century Plaza, all the facilities and services offered
Follow all safety and sanitation policies
Other duties as assigned

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Hourly Rate: $35.75 (Break-In Rate applicable for New Hires as per CBA)
Scheduled based on Seniority and Business Demands

Qualifications

Language Skills:

Fluent spoken and written English

Your experience and skills include:

Ability to communicate fluently with our guests and associates
Must be able to handle a multitude of tasks in a fast-paced, ever-changing environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must be able to type 25 words per minute
Must possess a professional presentation
Must be flexible in terms of working hours
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to research and investigate information to enable strategic decision-making
Ability to work cohesively with fellow colleagues as part of a team
Ability to use various computer software
Ability to handle cash effectively and accurately
Hospitality Diploma is an asset
Minimum of two year’s work experience in relevant discipline beneficial
Minimum of one year’s work experience as a Front Desk Agent beneficial
Basic math
Ability to be observant with meticulous attention to detail
Ability to follow instruction and work quickly and thoroughly
Ability to think through situations in a rational manner while under pressure
Logical and structured thinking, balancing budgetary and guest’s needs
Ability to see the bigger picture and possible repercussions of decisions
Ability to walk, stand, kneel and bend for up to 8 hours a day
Ability to work under pressure and stress
Ability to work at a fast pace

Additional Information

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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Refine Your Search

guest experience leader jobs in sherman oaks, ca

Front Office Agent

Team Member

Guest Services Agent

Guest Service Representative

Team Member

Venue Ticket Taker/ Usher

Cashier

Guest Services: Registration and Event Staff

Cashier

Guest Experience Manager

Sherman Oaks Service Team Member

Guest Experience Lead

Reservations & Royal Service Ambassador

Front Desk Agent - Part Time

Guest Experience Representative (Seasonal), LA Memorial Coliseum

Guest Service Ambassador

Receptionist & Events Coordinator

General Manager - Hotel Amarano

Guest Services

Front of House Team Member

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