Top 309 Customer service Jobs in Sherwood, Ar

Escalation Manager - Customer Care Centers
Bank OZK —Little Rock, AR
- Full-time
- Writing skills
- High school diploma or GED
- Bachelor's degree
- Dental insurance
- Paid time off
Account Manager/Customer Service Representative
PLS —Little Rock, AR
- $20 - $25 an hour
- Full-time
- Background check
- Customer service
- Research
- Health insurance
- Dental insurance
Quick Apply
2d
Seasonal Customer Service Representative - 2026 (Mid-Atlantic & Midwest)
Minted —Little Rock, AR
- $17.62 - $19.19 an hour
- Weekends as needed
- Remote
- Residential
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
5d
Customer Service & Administrative Associate (Entry Level)
Lomanco, Inc. —Jacksonville, AR
- Full-time
- Microsoft Outlook
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply
Front Desk Associate/Receptionist
Progressive Eye Center & Boutique —North Little Rock, AR
- $15 - $16 an hour
- Full-time
- US work authorization
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Engagement Specialist
Bob and Eds —North Little Rock, AR
- $24 - $28 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
12d
Unit Customer Service Specialist
Baptist Health Arkansas —North Little Rock, AR
- PRN
- Customer service
- English
- High school diploma or GED
5d
Front Desk Coordinator - North Little Rock, AR
The Joint Chiropractic —North Little Rock, AR
- $15 - $18 an hour
- Part-time
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
- Paid holidays
Quick Apply
5d
Front Desk Administrator - Little Rock, Arkansas
The Workforce Group —Little Rock, AR
- $28 an hour
- Weekends as needed
- Mid-level
- Hotel
- Administrative experience
Quick Apply
Remote Energy Efficiency Customer Support Specialist
CLEAResult Consulting Inc. —Little Rock, AR
- $17 an hour
- Full-time
- Remote
- Sales
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
17h
Full Time Customer Service Representative, Wildwood Branch
First Arkansas Bank and Trust —Sherwood, AR
- Full-time
- Office
- High school diploma or GED
- Entry level
2d
Outbound Customer Service Representative
Bob and Eds —North Little Rock, AR
- $18 - $22 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
7d
CSR Customer Service Representative
Gas Express LLC —N Little Rock, AR
- Part-time
- Sales
- Computer literacy
- High school diploma or GED
Quick Apply
Client Success Representative (Remote)
Demand.com —Little Rock, AR
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Care Specialist
Vitality Group International, Inc. —Little Rock, AR
- $34,320 a year
- Full-time
- Remote
- Writing skills
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
8d
Airport Customer Service Agent - LIT
Unifi Aviation, LLC —Little Rock, AR
- $16.50 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
Customer Service Specialist
defi AUTO LLC —Little Rock, AR
- $20 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Paid training
- Tuition reimbursement
Quick Apply
2d
Patient Services Specialist
CARTI —North Little Rock, AR
- Full-time
- Computer literacy
- High school diploma or GED
- Clinic
Patient Experience Associate (Front Desk) - Little Rock Market
Sage Health —North Little Rock, AR
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Guest Service Agent
North Little Rock Fairfield Inn by Marriott —Little Rock, AR
- $14 an hour
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
9d

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Escalation Manager - Customer Care Centers

Bank OZK -
Little Rock, AR

Apply Now

Job Details

Full-time

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing teams in a customer support role
Team leadership
Coaching
High school diploma or GED
Team development
Stakeholder relationship building
Team building

Full Job Description

Why Bank OZK?:

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope:

Leads day-to-day management of the escalation queue, providing real-time decision support on complex and high-risk interactions. The role ensures escalations are handled consistently, properly documented, and aligned with financial crimes standards, including identification and reporting of suspicious activity. Partners with Customer Care leadership and Financial Crimes Risk Management to support sound risk management practices and reinforces fraud-aware call handling.

Essential Job Functions:

Responsible for the Customer Care Escalation Queue, providing guidance and decision support to ensure responses align with established standards, with a focus on consistent decisioning, clear accountability, and disciplined follow-through.
Support improved escalation outcomes by coaching on-the-spot during live escalations and ensuring the escalation pathway is used appropriately.
Reinforce Customer Care standards for identifying and responding to unusual activity, including the requirement to submit an Unusual Incident Report (UIR) when appropriate.
Ensure escalated cases are handled with appropriate documentation expectations and handoffs, including escalation to leadership and/or Financial Crimes Risk Management resources when required by procedure.
Partners with stakeholders to continuously improve processes and refine procedures in response to evolving risk.
Prepares and delivers reporting on escalation activity, trends, and outcomes to support leadership visibility and decision-making.
Coordinates with cross-functional partners to resolve complex escalations and ensure alignment with operational, compliance, and risk requirements.
Responsible for hiring, developing, coaching, leading, and retaining top talent capable of high-level performance in their respective positions.
Performs other duties as assigned.

Knowledge, Skills & Abilities:

Ability to utilize discretion and sound judgment in decision-making.
Strong decision-making ability in escalated customer interactions.
Ability to demonstrate excellent and customer service skills, balancing customer experience with risk controls.
Ability to communicate effectively both verbally and in writing with the ability to provide calm, clear, direction during live escalations.
Strong documentation discipline and ability to reinforce procedural adherence.
Ability to maintain confidentiality
Ability to demonstrate accuracy, thoroughness, and attention to detail.
Ability to demonstrate effective interpersonal skills to build collaborative work relationships and create a team environment

Basic Qualifications:

High school diploma or equivalent required; Bachelor’s degree in business or relevant field preferred.
5+ years of work experience in a call center, customer service, banking operations, and/or retail banking environment required.
2+ years of work experience in contact center risk support, fraud servicing, or escalations required.
1+ year experience leading or influencing frontline teams through coaching, real-time guidance, and process reinforcement required.

Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

#LI-JR1

#HP

Position can also be also located in these locations: Alpharetta, Georgia

EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Apply Now

Refine Your Search

customer service jobs in sherwood, ar

Escalation Manager - Customer Care Centers

Account Manager/Customer Service Representative

Seasonal Customer Service Representative - 2026 (Mid-Atlantic & Midwest)

Customer Service & Administrative Associate (Entry Level)

Front Desk Associate/Receptionist

Customer Engagement Specialist

Unit Customer Service Specialist

Front Desk Coordinator - North Little Rock, AR

Front Desk Administrator - Little Rock, Arkansas

Remote Energy Efficiency Customer Support Specialist

Full Time Customer Service Representative, Wildwood Branch

Outbound Customer Service Representative

CSR Customer Service Representative

Client Success Representative (Remote)

Customer Care Specialist

Airport Customer Service Agent - LIT

Customer Service Specialist

Patient Services Specialist

Patient Experience Associate (Front Desk) - Little Rock Market

Guest Service Agent

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