The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained. Essential functions may change based on organizational need.
General Position Summary:
Responsible for maintaining a safe environment of care by enforcing hospital policies, rules, and regulations in order to protect life, health, and property.
Essential Functions / Major Responsibilities:
- Protects life and property from fire, theft, damage, and trespass.
- Interacts with Title 36 patients to maintain a safe environment for them and staff.
- Interacts with disruptive and combative individuals in a safe manner.
- Makes patrols throughout the building and grounds that are consistent with department goals and metrics.
- Completes a daily duty log that is thorough and accurate.
- Is proficient at operating the fire panel control board.
- Monitors the security camera system for unusual events and activities.
- Maintains order; aids other staff as needed.
- Reports building and equipment failures to the Plant Services Department.
- Directs traffic in the buildings and on the grounds.
- Enforces hospital policies, rules, and regulations with courtesy.
- Secures patient property for safekeeping using the exact prescribed procedures.
- Completes thorough electronic incident reports (RL) as required, specifically regarding unusual happenings, suspicious activity, and hazardous conditions.
- Prepares incident reports as necessary for supplemental purposes in support of our law enforcement partners.
- Provides escort services for visitors and staff.
- Provides access control as appropriate to sensitive areas (including the Emergency Department, Newborn Nursery, Obstetrics, Special Care Units, Pharmacy, etc).
- Keeps the Emergency Department, Doctors, and other designated parking lots clear of authorized vehicles (i.e. employee vehicles); patrol parking area as part of regular hospital rounds.
- Maintains safety procedures at the heliport landing sites; clears debris on the landing site.
- Responds to panic button notifications.
- Interacts with visitors and/or patients and provides directions and assistance as required.
- Proficient in radio communications protocol.
- Displays proper etiquette and mannerisms that reflect the SHINE Behavior Standards.
- Promotes the Patient Safety Standards as a core value of the organization.
- Proficient in security camera digital recording retrieval and storage.
- Obtains and maintains the Basic Level officer certification through IAHSS.
Secondary Functions:
- Works closely with the security dispatch center, providing assistance and relief when necessary.
- Is familiar and proficient at routine dispatch functions, such as navigating the switchboard, issuing temporary credentials, making overhead page announcements, and working lost and found items.
- Coordinates communications with Police and Fire Departments.
- Provides assistance to personnel in the Plant Services and Emergency Departments as needed.
- Participates in departmental and association wide informational meetings and in services, including staff meetings, association wide forums, and seminars.
- Is able to assist in assembling the temporary decontamination tent.
- Helps maintain a clean and organized work space.
- Maintains a clean uniform and well-groomed appearance.
- Reviews department and association policies and procedures annually.
- All other duties as assigned.
Additional / Seasonal Responsibilities:
Job Scope:
This job involves:
- Recurring work situations with occasional variations from the norm.
- A moderate degree of complexity.
- Typical operation from established and well-known procedures.
- Performance of duties under independently-minimal supervision.
Supervisory Responsibility:
Interpersonal Contacts:
Contacts:
- Are normally made with others both inside and outside the hospital.
- Are usually made with other departments or locations.
- Contain some discussion about confidential/sensitive matters.
- Are made via telephone, e-mail, and face-to-face interaction.
- Are usually with visitors, staff, physicians, fire and police officials.
Specific Job Skills & Mental Activities:
This position requires operational knowledge of all office equipment in the Security department, including: fax, printer, phone systems, computer, and all computer programs utilized hospital wide (including Hospital Information Systems, MS Office, Adobe Acrobat, e-mail, and internet).
This employee must be service oriented and have excellent computer skills, problem-solving skills, decision-making skills, customer service skills, organizational skills, multitasking skills, professional interpersonal skills, time management skills, the ability to prioritize work, the ability to make sound judgments quickly, and proper telephone etiquette.
This employee must be able to perform under adverse and stressful situations.
Must be able to read, write, speak, and understand English.
Education and/or Experience:
- High school diploma or equivalent (required).
- Basic computer skills (required).
- Two years related experience in law enforcement, military, security, risk management, and/or safety education (preferred).
Physical Demands & Job Conditions:
Heavy
Exert up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects. Worker is exposed to encounters with upset/disturbed individuals, contact with chemicals, contact with infectious fluids, heavy lifting, constant standing and encounters with upset/disturbed individuals.
Physical motions include finger dexterity, standing, walking, talking, stooping, crawling, reaching, feeling, sitting, bending, climbing, grasping, listening/hearing, handling, lifting up to 50-100 pounds, and repetitive motions of the hands, wrists, and feet.
This is considered a safety-sensitive position.
OSHA Exposure Category:
OSHA Exposure Category 2
Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to blood, body fluids, or tissues.
Required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
