Top 5 Call center quality analyst Jobs in Shreveport, La

IT Support & Document Processing Specialist
General Dynamics Information Technology —Bossier City, LA
- $22.97 - $31.07 an hour
- Full-time
- Mid-level
- Office
- Windows
- Paid time off
- 401(k) matching
11d
TSS Data Analyst
General Dynamics Information Technology —Bossier City, LA
- $68,000 - $92,000 a year
- Hybrid work
- Background check
- Azure
- Microsoft Outlook
- Paid time off
- 401(k) matching
Business Solutions Analyst
LIFESHARE BLOOD CENTER —Shreveport, LA
- On call
- Microsoft Outlook
- Customer service
- 5 years
Cyber Security SOC Manager
General Dynamics Information Technology —Bossier City, LA
- $136,000 - $184,000 a year
- Background check
- 5 years
- Bachelor of Science
- Paid time off
- 401(k) matching

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call center quality analyst jobs near shreveport, la

IT Support & Document Processing Specialist

General Dynamics Information Technology -
Bossier City, LA

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Job Details

Full-time
$22.97 - $31.07 an hour
11 days ago

Benefits

Internal mobility program
Paid time off
401(k) matching

Qualifications

Spreadsheets
High school diploma or GED
Phone customer support
Technical Proficiency

Full Job Description

Clearance Level

None

REQ#: RQ225976

Public Trust: Other

Requisition Type: Pipeline

Your Impact

Own your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward.

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an IT Support & Document Processing Specialist joining our rapidly growing team of help desk professionals in Bossier City, LA.

Work Visa Sponsorship will not be provided

At GDIT, people are our differentiator. As an IT Support & Document Processing Specialist, you will be trusted to utilize your root cause analysis and problem-solving skills to support two critical operational functions for the Department of Veterans Affairs: front-line IT support and structured document processing. The specialist will resolve user technical issues, ensure document accuracy and compliance, and uphold strict security standards. This role requires strong attention to detail, independent work capability, and the flexibility to handle both technical and administrative workflows.

MEANINGFUL WORK AND PERSONAL IMPACT

As an IT Support & Document Processing Specialist , the work you’ll do at GDIT will be impactful to the mission of the Department of Veterans Affairs. A typical day will include:

Responding to incoming service calls and ticket queues, providing first-tier IT support
Troubleshooting hardware, software, and network issues and document resolutions
Reviewing, preparing, classifying, redacting, and processing documents according to established procedures
Utilizing Microsoft Excel to update, track, validate, and manage document-related data
Conducting quality checks to ensure accuracy, consistency, and compliance.
Maintaining confidentiality and complying with all security and data-protection requirements
Working independently while maintaining organized and efficient workflows

As a well-qualified candidate for this role YOU are:

An effective communicator able to effectively communicate both written and verbally
Committed to accuracy with strong attention to detail
Able to follow structured, repeatable procedures precisely
Reliable and able to meet deadlines consistently
Able to quickly learn new systems and software tools
Able to work independently with minimal supervision

To qualify for this role, YOU MUST have:

A High school diploma or G.E.D.
One (1) or more years of customer service or other telephone experience
A VA EOD/Public Trust
An ability and willingness to work AND full-time shift
Louisiana residency living within a reasonable commuting distance (~60-mile radius) of our Bossier City facility
An ability and willingness to work and train onsite as required
An ability to obtain a U.S. public trust
Intermediate proficiency in Microsoft Excel

Even BETTER if YOU have:

An associate's degree or equivalent in a related field of study
Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
Previous experience working with a contact center management database
Previous experience working with a ticketing system
Prior administrative, document-processing, or data-related experience
Experience working in secure or compliance-driven environments
Technical certifications (i.e. CompTIA Network+, CompTIA ITF+, CompTIA, Security+, Microsoft 365 Fundamentals (MS‑900), Microsoft Excel Specialist (MOS), HDI Support Center Analyst (HDI‑SCA))

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

Work Requirements

Years of Experience

1 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Salary and Benefit Information

The likely hourly rate for this position is between $22.97 - $31.07. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

call center quality analyst jobs in shreveport, la

IT Support & Document Processing Specialist

TSS Data Analyst

Business Solutions Analyst

Cyber Security SOC Manager