Top 6 Guest service agent Jobs in Shreveport, La

Experienced Front Desk Agent
Sleep Inn & Suites Near Medical Center —Shreveport, LA
- $11.00 - $27.07 an hour
- Part-time
- Bilingual
- Mid-level
- In-person
Quick Apply
3d
Front Desk Associate
Bayou Hospitality SH LLC —Shreveport, LA
- $11 - $13 an hour
- Full-time
- Residential
- Hotel
- Entry level
Hotel Front Desk Agent
Homewood Suites by Hilton —Shreveport, LA
- $10 - $14 an hour
- Full-time
- Hotel
- Organizational skills
- In-person
- Flexible schedule
Quick Apply
1d
Front Office Assistant Manager (Hotel) - Bossier City
Live! Casino & Hotel Louisiana —Bossier City, LA
- Full-time
- 5 years
- Mid-level
- Hotel
Front Desk Manager
Extended Studio Suites Hotel Front Desk Agent —Bossier City, LA
- $13 - $16 an hour
- Full-time
- Bilingual
- Mid-level
- Hotel
Quick Apply
8d

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guest service agent jobs near shreveport, la

Experienced Front Desk Agent

Sleep Inn & Suites Near Medical Center
Shreveport, LA

Quick Apply

Job Details

Part-time
$11.00 - $27.07 an hour
3 days ago

Qualifications

Bilingual
Hotel emergency procedures
Multi-line phone systems
OPERA

Full Job Description

Job Overview

We are seeking a dynamic and experienced Front Desk Agent to be the welcoming face of our hospitality establishment. In this vital role, you will deliver exceptional guest services, manage reservations, and ensure smooth front desk operations. Your energetic approach will help create a memorable experience for every guest, fostering loyalty and satisfaction. The ideal candidate is highly organized, multilingual or bilingual, and possesses a strong background in hospitality management and customer service. Your expertise in property management systems and hotel emergency procedures will be essential to maintaining a safe, efficient, and guest-focused environment.

Responsibilities

Greet guests warmly upon arrival, providing professional and friendly customer service at all times
Manage reservations using hotel management software such as OPERA or other property management systems (PMS), ensuring accuracy and efficiency
Handle guest inquiries via multi-line phone systems with excellent phone etiquette, offering prompt solutions and information
Coordinate check-in and check-out processes while adhering to hotel policies and procedures
Assist guests with special requests, complaints, or issues related to their stay, demonstrating strong customer service problem-solving skills
Maintain detailed records of guest interactions, room assignments, and incident reports in accordance with hotel emergency procedures
Support night audit operations by reconciling daily transactions and preparing reports for management

Qualifications

Proven experience as a front desk agent or in hospitality management within a hotel or resort environment
Strong knowledge of hospitality reservation systems such as OPERA or similar property management software (PMS)
Excellent customer service skills with the ability to handle challenging situations professionally
Multilingual or bilingual abilities are highly preferred to serve diverse guest populations effectively
Familiarity with hotel emergency procedures, guest relations, and night audit processes
Exceptional communication skills, both verbal and written, with a focus on phone communication and client interaction
Ability to work flexible hours including nights, weekends, and holidays in a fast-paced environment
Previous experience working with multi-line phone systems and resort properties is advantageous

Join us to be part of an energetic team dedicated to delivering outstanding hospitality experiences! We value our employees’ growth and well-being by providing a supportive environment where your skills can shine.

Pay: $11.00 - $27.07 per hour

Work Location: In person

Quick Apply

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guest service agent jobs in shreveport, la

Experienced Front Desk Agent

Front Desk Associate

Hotel Front Desk Agent

Front Office Assistant Manager (Hotel) - Bossier City

Front Desk Manager

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