Top 9 Helpdesk technician Jobs in Shreveport, La

IT Support Technician
Morris & Dickson Co. —Shreveport, LA
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Paid holidays
Quick Apply
NOC Technician - Shreveport, LA
DartPoints —Shreveport, LA
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
Quick Apply
Tier 1 Help Desk Technician - Bossier City LA
SteerBridge —Bossier City, LA
- $33,000 - $33,600 a year
- Full-time
- Office
- Bachelor's degree
- Military encouraged
- Paid holidays
- Health insurance
Quick Apply
Systems Technician II (NOC)
General Dynamics Information Technology —Bossier City, LA
- $21.25 - $28.75 an hour
- Microsoft Outlook
- Word processing
- Mid-level
- Paid time off
- 401(k) matching
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Shreveport, LA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Tech Service Specialist V
Frymaster —Shreveport, LA
- Weekends as needed
- Microsoft Outlook
- Writing skills
- Office
- Wellness program
- Paid holidays
Quick Apply

Discover related jobs

Based on your search for helpdesk technician jobs.

IT Help Desk Specialist-Hybrid
Pearl Interactive Network, Inc. —Bossier City, LA
The IT Help Desk Specialist will manage inbound calls in a fast-paced, high-energy environment and assist users by researching technical issues, exploring…
$17.75 - $22.29 an hour
IT Support & Document Processing Specialist
General Dynamics Information Technology —Bossier City, LA
Responding to incoming service calls and ticket queues, providing first-tier IT support. May vary based on technical training, certification(s), or degree.
$22.97 - $31.07 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Facilities Maintenance Technician I
Omnia Facility Solutions —Reynoldsburg, OH
Minor troubleshooting of faulty electrical systems/circuits. Personal hand tools a plus. Help with installation/repair of equipment.
$18 - $22 an hour
Quick Apply
Facilities Maintenance Technician I
Omnia Facility Solutions —Columbus, OH
Minor troubleshooting of faulty electrical systems/circuits. Personal hand tools a plus. Help with installation/repair of equipment.
$18 - $22 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in shreveport, la

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk technician jobs near shreveport, la

IT Support jobs in Shreveport, LA

Network Operations Technician jobs in Dallas, TX

Field Technician jobs in Shreveport, LA

Service Technician jobs in Shreveport, LA

Network Operations Technician jobs in Wisconsin

Network Operations Technician jobs in Scott Afb, IL

Computer Repair Technician jobs in Boston, MA

Operations Wells Fargo jobs in Charlotte, NC

Network Administrator jobs in Washington, DC

Network Operations Technician jobs in Remote

Network Operations Technician jobs in Little Rock, AR

Sleep Technician jobs in Wilmington, DE

It Support jobs in Silicon Valley, CA

It Support jobs in Katy, TX

It Support jobs in Brooklyn, NY

Email Support Remote jobs in Charlotte, NC

It Service Desk Intern jobs in Florida

Recovery Support Specialist jobs in Connecticut

It Support jobs in Murfreesboro, TN

Histology Technician jobs in St. Louis, MO

IT Support Technician

Morris & Dickson Co. -
Shreveport, LA

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

Moving
Windows
Computer hardware
Desktop (troubleshooting support)
IP networking

Full Job Description

Morris & Dickson Co. is a leading pharmaceutical distribution company with a longstanding commitment to excellence in service and reliability. With more than 180 years of service, we combine the stability of a legacy business with the energy of a rapidly growing organization. As we continue to grow, we remain committed to fostering a culture of excellence that puts customers first and empowers our people to deliver impact every day.

About the Role

As a Tier 1 Hardware & Software Support Technician, you will serve as the first line of support for end users across our Shreveport campus. This on-site role is responsible for troubleshooting and resolving technical issues related to Windows PCs, basic networking, mobile devices, and core business applications. You will work closely with our IT team to ensure a seamless technology experience for employees and contribute to maintaining an efficient, secure, and reliable computing environment.

What You’ll Do

Provide first-level technical support for hardware, software, and peripheral issues.
Troubleshoot Windows PC performance, connectivity, and configuration problems.
Assist with workstation setup, imaging, deployment, and maintenance.
Support users with Office 365 applications, email, Teams, and collaboration tools.
Escalate complex issues to Tier 2/3 support as necessary while maintaining ownership of the ticket lifecycle.
Document issues, resolutions, and processes in the ticketing system.
Perform basic troubleshooting on network connectivity (wired and wireless).
Support mobile devices, printers, and common enterprise applications.
Maintain high customer service standards in all interactions with end users.
Assist with hardware inventory, equipment moves, and asset tracking.

What Success Looks Like

Employees receive timely, friendly, and reliable support that keeps them productive and confident in their technology.
Issues are resolved efficiently or escalated appropriately, with clear ownership from intake through resolution.
You embody M&D’s values in how you show up and support the team

What You’ll Need to Succeed

1–2 years of technical support, help desk, or desktop support experience.
Strong understanding of Windows 10/11 operating systems.
Basic knowledge of networking concepts (DNS, DHCP, IP addressing).
Familiarity with hardware components and PC troubleshooting techniques.
Excellent communication and customer service skills.
Ability to lift and move equipment (up to 40 lbs) as needed.

Desired Attributes

Strong problem-solving mindset and attention to detail.
Ability to work independently and as part of a collaborative IT team.
Eagerness to learn new technologies and processes.
Positive attitude with a customer-first approach.

Comprehensive Benefits

Medical, Dental, and Vision Insurance
HRA, HSA, and FSA reimbursement accounts
Basic & Voluntary Life Insurance
Short & Long-term Disability Insurance
Paid Time Off
Paid Holidays
Fitness Program Reimbursement
Employee Assistance Program
401K Savings Plan with a company match

Why Join Us

At M&D, you’ll be part of a mission that matters. We take pride in our history, but we’re building for the future and that means investing in people who care about doing meaningful work with a strong, stable company. You’ll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.

Quick Apply

Refine Your Search

helpdesk technician jobs in shreveport, la

IT Support Technician

NOC Technician - Shreveport, LA

Tier 1 Help Desk Technician - Bossier City LA

Systems Technician II (NOC)

Now Hiring IT and Telecom Field Technicians

Tech Service Specialist V

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in shreveport, la

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected