Overview Based out of Shreveport, LA, as a Service Technician, you will respond to customer service calls, troubleshoot and repair issues, perform maintenance, adjustments, warranty work, and occasional minor replacements or installations on residential windows, doors, cabinets, and Phantom Screens retractable screen systems. This role emphasizes service and repair on existing installations (e.g., operational problems, leaks, hardware, alignment, seals, retractable mechanisms) rather than large-scale new-build projects. You will work independently in the field, delivering top-tier customer service while representing the company professionally.
The position requires reliable personal transportation to and from our Shreveport location. A company vehicle and tools will be provided for use during work hours and job travel. Basic computer/tablet skills are essential for job documentation, photos, updates, and communication. Travel is required at minimum 50% of the time, often out of town (primarily regional within a ~3-hour radius of Shreveport, LA 71106, but not strictly limited; potential overnight stays, though rare).
Duties and Responsibilities (not limited to):
- Respond promptly to service calls and diagnose issues with windows, doors, cabinets, and Phantom Screens retractable systems at customer homes.
- Troubleshoot and repair problems (e.g., misalignment, leaks, hardware failures, seals, weatherstripping, cabinet components, retractable screen tracks/tension/mechanisms).
- Perform on-site adjustments, part replacements (sashes, screens, locks, glass, hardware, Phantom mesh/tensioning systems), and minor installations per manufacturer guidelines and company standards.
- Ensure all work results in watertight, level, plumb, square, and fully functional installations.
- Use hand and power tools safely and efficiently to complete repairs.
- Document issues, repairs, and job status via company systems (photos, digital forms, updates; basic computer proficiency required).
- Maintain clean, safe, and organized work areas at customer properties.
- Communicate professionally with customers, explaining issues, work performed, and tips for maintenance.
- Report updates, challenges, and completions to the service manager.
- Follow all safety procedures, regulations, and company policies.
- Travel regionally and out of town as needed (minimum 50% out-of-town travel; day trips and potential overnights).
Successful Candidate Attributes
- 2+ years of experience in window, door, cabinet repair, service, installation, or related field work (preferred; strong carpentry or retractable screen background considered).
- Familiarity with window/door mechanics, hardware, sealing techniques, cabinetry, and retractable screen systems (e.g., Phantom Screens mechanisms).
- Strong independent problem-solving and diagnostic skills in the field.
- Basic computer skills (email, photos, job apps, digital documentation, scheduling software).
- Valid driver’s license and clean driving record; reliable personal transportation to/from Shreveport base.
- Willingness and ability to travel out of town at minimum 50% of the time (regional focus but frequent overnights).
- Physical ability to lift weights that may exceed 75 lbs, work on ladders/scaffolding, and handle demanding tasks.
- Excellent attention to detail, reliability, strong work ethic, and superior customer service skills.
Job Type: Full-time (Salary position)
Benefits:
- Paid time off
- Retirement plan
- Company vehicle and tools provided for field work
Compensation Package:
Schedule:
- Primarily Monday to Friday
- 8-hour shifts (flexible as needed)
- Evenings, overtime, and weekends as required for service demands
Application Question(s):
- Please provide as much or as little commentary as you would like to describe why you are the best fit for this service technician role.
Experience:
- Window/Door/Cabinet/Retractable Screen Service, Repair, or Installation: 2 years (Preferred)
Willingness to Travel:
- Minimum 50% out-of-town travel (Required; primarily regional within 3-hour radius of Shreveport, LA 71106, with possibility of overnight stays)
Work Location: In person (field-based, based out of Shreveport, LA; company vehicle provided during work)
Job Type: Full-time
Pay: From $58,000.00 per year
Benefits:
- Paid time off
- Retirement plan
Compensation Package:
Schedule:
- 8 hour shift
- Evenings as needed
- Monday to Friday
- Overtime
- Weekends as needed
Application Question(s):
- Please provide as much or as little commentary as you would like to describe why you are the best fit for this job.
Experience:
- Installation: 2 years (Preferred)
Willingness to travel:
Work Location: In person
