Top 2 Desktop support specialist Jobs in Sidney, Oh

IT Associate - (Entry Level)
American Pan Company —Urbana, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
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Desktop Support Technician
HCL Technologies Limited - Business Services —Lima, OH
Valid driver’s license and reliable transportation. Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area.
$42,000 - $68,000 a year
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IS Specialist
Catholic Social Services of the Miami Valley —Sidney, OH
Valid Ohio driver's license, access to dependable transportation. Requires associate degree in computer-related field or related certification with experience;…
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System Support Specialist I
ODW Logistics Inc —Lockbourne, OH
This role is responsible for intake, triage, and resolution of end user requests, while ensuring equipment is configured and staged, for deployment across field…
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Desktop Support Specialist
TechMagnetics LLC —Columbus, OH
Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.
$18 - $25 an hour
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IT Associate - (Entry Level)

American Pan Company -
Urbana, OH

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Job Details

Full-time

Qualifications

Computer operation
Microsoft Excel
High school diploma or GED
Computer hardware

Full Job Description

Position Title: IT Associate

Reports To: IT Support Manager / IT Director

Company: Bundy Baking Solutions

Location: Urbana, OH (On-Site)

Employment Type: Full-Time

Overview

The Entry-Level IT Support Specialist provides first-line technical support to end users across Bundy Baking Solutions. This role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service. This position is ideal for individuals starting their IT careers who are eager to learn, grow, and gain hands-on experience in a manufacturing and business systems environment.

Purpose of the Role

Provide responsive and effective IT support to employees
Ensure minimal disruption to business operations
Support core systems including desktops, mobile devices, printers, and enterprise applications
Serve as the frontline representative of the IT department

Key Responsibilities

User Support

Respond to IT support requests via ticketing system, phone, or in person
Troubleshoot issues related to:
- Windows operating systems
- Microsoft 365 applications (Outlook, Teams, Excel, Word)
- Printers and peripherals
- Mobile devices (iOS/Android)
Provide clear communication and updates to users

Ticket Management

Log, track, and update incidents in the IT ticketing system (e.g., Spiceworks)
Prioritize and escalate issues when necessary
Ensure timely resolution and proper documentation of all tickets

Hardware & Device Support

Set up and deploy laptops, desktops, and accessories
Perform basic hardware troubleshooting and replacement
Maintain inventory of IT equipment
Infrastructure installation to include cameras, sensors, wiring as needed

Account & Access Management

Assist with user account creation, password resets, and access requests
Follow company security policies for identity and access management

Basic Systems Support

Support common business applications (ERP, email, file systems)
Assist with software installations and updates
Perform routine system checks and maintenance tasks

Onboarding & Offboarding

Prepare equipment and system access for new hires
Ensure proper deactivation of accounts and retrieval of equipment for departing employees

Qualifications

Required

High school diploma or equivalent
Basic understanding of:
- Computer hardware and software
- Windows operating systems
- Microsoft Office / Microsoft 365
Strong communication and customer service skills
Ability to troubleshoot and think logically

Preferred

Associate degree or coursework in Information Technology or related field
IT certifications (e.g., CompTIA A+, Network+)
Internship or prior technical support experience

Skills & Competencies

Customer-first mindset
Strong problem-solving ability
Willingness to learn and take direction
Time management and organizational skills
Ability to work independently and as part of a team

Work Environment

Office and manufacturing floor environment
May require occasional lifting of IT equipment (up to 30 lbs)
May require travel between local sites (if applicable)

Success Metrics (KPIs)

Ticket resolution time
First-call resolution rate
Customer satisfaction scores
Accuracy of documentation
Adherence to IT processes and policies

#IND123

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desktop support specialist jobs in sidney, oh

IT Associate - (Entry Level)

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