Top 29 Help desk Jobs in Sierra Vista, Az

Help Desk Representative (SCA)
Peraton —Fort Huachuca, AZ
- $39,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Help Desk Technician
CALIBRE Systems, Inc. —Fort Huachuca, AZ
- $40,000 - $50,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
ISSPA Customer Support
General Dynamics Information Technology —Fort Huachuca, AZ
- $18.22 - $24.55 an hour
- Word processing
- Office
- Administrative experience
- Paid time off
- 401(k) matching
6d
Customer Support Representative (SCA)
Peraton —Fort Huachuca, AZ
- $39,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
14d
COMSEC Tier 2 Technical Support Desk Technician
General Dynamics Information Technology —Fort Huachuca, AZ
- $21.82 - $29.52 an hour
- Mid-level
- High school diploma or GED
- Trade school
- Paid time off
- 401(k) matching
6d
Service Desk Technician
Bridge Defense —Fort Huachuca, AZ
- Overtime
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Cyber Center Help Desk Support Analyst
Agile Defense —Fort Huachuca, AZ
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Service Desk Technician
Syntelligent Analytic Solutions —Fort Huachuca, AZ
- $19 an hour
- Online Application
- Microsoft Outlook
- Writing skills
- Office
Quick Apply
Computer Technician III
Abacus Technology —Sierra Vista, AZ
- Full-time
- 7 years
- Office
- High school diploma or GED
Computer Technician III
Caelum Research Corporation —Fort Huachuca, AZ
- Full-time
- Computer Science
- Office
- Master's degree
Computer Technician III (Ft. Huachuca)
Caelum Research Corporation —Fort Huachuca, AZ
- Full-time
- Software troubleshooting
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
PKI Service Desk Technician
Link Solutions, Inc. —Sierra Vista, AZ
- $65,000 - $75,000 a year
- Full-time
- Computer Science
- Mid-level
- Organizational skills
- Health savings account
- Paid holidays
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Senior Trainer
AHU Technologies Inc —United States
- $0.68 - $0.75 an hour
- Full-time
- Remote
- Microsoft Outlook
- 8 years
- Analysis skills
Quick Apply

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Help Desk Technician
CALIBRE Systems, Inc. —Fort Huachuca, AZ
The role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation,…
$40,000 - $50,000 a year
Service Desk Technician
Bridge Defense —Fort Huachuca, AZ
Serve as the initial point of contact for customers via telephone, email, or live chat to provide technical support for hardware, systems, subsystems, and…
Quick Apply

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
12d
IT Service Desk Agent
Hired by Matrix —Columbus, OH
Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components. High school diploma or GED required.
$24 an hour
Quick Apply
14d

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Help Desk Representative (SCA)

Peraton -
Fort Huachuca, AZ

Apply Now

Job Details

$39,000 - $62,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

About The Role

Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature.

Responsibilities:

First point of contact for Tier 2 requests that are escalated to the Global Cyber Center
Ensure continuous 24/7 shift coverage to support the GCC mission, which entails working on weekends, holidays, and after hours.
Responsible for handling customer interactions to provide support (inbound/outbound calls, chats, email and internal ticketing escalations)
Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting
Route tickets in accordance with documented procedures
Perform quality assurance follow-up with customers/end users
Comply with documented processes and procedures
Monitor group mailboxes and prioritize emails by order of importance
Maintain the shift log and ensure accurate, thorough and clear communication from shift to shift
Provide reporting (as needed)
Maintain a professional demeanor with our military, civilian and contractor customers

Qualifications

Qualifications:

HS diploma +2 years of customer service, inside sales and/or help desk experience
Active DoD Secret clearance

Details

Target Salary Range: $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Apply Now

Refine Your Search

help desk jobs in sierra vista, az

Help Desk Representative (SCA)

Help Desk Technician

ISSPA Customer Support

Customer Support Representative (SCA)

COMSEC Tier 2 Technical Support Desk Technician

Service Desk Technician

Cyber Center Help Desk Support Analyst

Service Desk Technician

Computer Technician III

Computer Technician III

Computer Technician III (Ft. Huachuca)

PKI Service Desk Technician

Construction Technical Specialist - Autodesk FORMA ( ACC )

Senior Trainer

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