We’re looking for a motivated and collaborative IT Operations Manager to join our growing team at Delcath. In this role, you’ll have the opportunity to make a meaningful impact while working alongside talented colleagues in a supportive and innovative environment.
We're excited to provide a complete benefits package, including a comprehensive health plan, 401(k), and professional development opportunities, to support the well-being and growth of our employees and their families.
POSITION SUMMARY
The IT Operations Manager is responsible for the day-to-day operational leadership, coordination, and support of Delcath’s global technology environment. This role oversees core IT operations including infrastructure oversight, ERP operational administration, reporting coordination, vendor and MSP management, operational escalations, end-user service delivery, and business systems support across a regulated and compliance-sensitive environment.
The position works closely with IT leadership, Finance, Quality, Operations, Commercial, Regulatory, external vendors, and business stakeholders to ensure stable, secure, scalable, and business-aligned technology operations that support Delcath’s operational, regulatory, and strategic objectives.
This role will play a key part in supporting Delcath’s continued growth, operational scalability, ERP modernization efforts, reporting initiatives, operational process improvement, and future technology enablement initiatives including automation and AI-supported business operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
IT Operations Leadership
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Lead and coordinate day-to-day IT operational activities across the organization
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Maintain operational oversight of infrastructure platforms, cloud services, endpoint environments, business applications, collaboration platforms, and vendor-supported systems
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Support operational stability, business continuity, responsiveness, and organizational scalability across global IT operations
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Identify operational improvement opportunities and support modernization initiatives aligned with business objectives
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Serve as the primary operational liaison for managed service providers and external IT vendors
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Coordinate operational support activities, escalations, service alignment, and issue resolution with external partners
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Monitor vendor performance, operational effectiveness, and service responsiveness
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Support IT operations within regulated and compliance-sensitive business environments
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Collaborate with IT Governance, Quality, Finance, and business stakeholders to support operational alignment with SOX, 21 CFR Part 11, GMP/GxP, and related compliance requirements
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Support operational activities involving validated systems, controlled business applications, and compliance-aware infrastructure environments
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Support operational technology modernization initiatives including automation, reporting optimization, AI-enabled business tools, and operational process improvement efforts
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Collaborate with IT leadership and business stakeholders to support scalable technology solutions that improve operational efficiency and business enablement
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Maintain awareness of emerging technologies, cybersecurity considerations, and evolving business technology needs
This position may require occasional after-hours support, operational escalation response, maintenance activities, project coordination efforts, or emergency operational support as business needs require.
Manages employees and is responsible for the overall direction, coordination and evaluation. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
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Bachelor’s degree in Information Technology, Computer Science, Business, or related field preferred
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5+ years of progressive IT operations, infrastructure, ERP, or technical leadership experience
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Experience supporting Microsoft Dynamics NAV, Business Central, or similar ERP platforms preferred
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Experience supporting reporting platforms such as Power BI preferred
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Experience supporting regulated environments including pharmaceutical, biotechnology, healthcare, or medical device industries preferred
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Familiarity with SOX controls, 21 CFR Part 11, GMP/GxP environments, validated systems, and compliance-aware operational processes preferred
LANGUAGE SKILLS
Ability to read and interpret documents such as technical journals, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with employees and outside organization
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and create and/or interpret spreadsheets and graphs.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be required to occasionally travel to clinical trial sites.
While performing the duties of this job, the employee is regularly required to sit, stand or walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms; and is subject to repetitive motions of the wrists, hands, and/or fingers. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
