Top 189 Call center representative Jobs in Silver Spring, Md

Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
Senior Call Center Agent
Window Nation —Fulton, MD
- $21 an hour
- Full-time
- High school diploma or GED
- US work authorization
- Entry level
Quick Apply
13d
Junior Client Support Analyst
Altum, Inc. —Reston, VA
- Email
- Writing skills
- Office
- Product management
- Referral program
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Call Center Representative
Sparkbit 360 —Washington, DC
- $16 - $26 an hour
- Full-time
- Computer skills
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
5d
Contact Center Representative
National Electrical Benefit Fund —Rockville, MD
- $35 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Call Center Member Service Associate
NASA Federal Credit Union —Upper Marlboro, MD
- $21.00 - $25.50 an hour
- Overtime
- Hybrid work
- High school diploma or GED
- Typing
- 1 year
- Health savings account
- AD&D insurance
Quick Apply
12d
Sales Call Center Representative
Oak Street Health —Washington, DC
- $15.00 - $32.31 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Patient Service Representative
Inova Health System —Fairfax, VA
- Full-time
- Remote
- Microsoft Excel
- Pediatrics
- Experience equivalent to degree accepted
- Wellness program
- Paid parental leave
Call Center Representative - Bowie MD (VE26081133MD)
The Bowen Group - VEOCC —Bowie, MD
- From $17.75 an hour
- Full-time
- Remote
- Residential
- US work authorization
- Typing
- Paid holidays
- Disability insurance
Quick Apply
Digital Branch Customer Care Representative
EagleBank —Bethesda, MD
- $23.24 - $33.44 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Health savings account
- 401(k) 4% Match
Call Center Representative
Money One Federal Credit Union —Largo, MD
- $16 - $21 an hour
- Full-time
- Customer service
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply
6d
Call Center Representative
Renuity —Landover, MD
- $50,000 - $80,000 a year
- Weekends as needed
- Computer skills
- Entry level
- Health insurance
- Vision insurance
Quick Apply
12d
Call Center Representative
Surib —Washington, DC
- $3,825 - $4,400 a month
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Paid training
- Opportunities for advancement
Quick Apply
5h
Customer service rep
MILE NOVA Consulting LLC —Arlington, VA
- $25.17 - $30.32 an hour
- Full-time
- Writing skills
- Organizational skills
- In-person
Quick Apply
4d
Member Service Representative I
STATE DEPARTMENT FEDERAL CREDIT UNION —Alexandria, VA
- $20 - $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Licensed Life Insurance Agent – Virginia (Inbound Leads Provided)
Universe Coverage —Falls Church, VA
- $90,000 - $250,000 a year
- Contract
- Mentoring
- In-person
- Entry level
- Flexible schedule
- Life insurance
Quick Apply
Customer Service Representative (In-Office)
Gutter Helmet by Lednor Home Solutions —Millersville, MD
- $17 - $22 an hour
- Overtime
- Background check
- English
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Contact Center Agent - Appointment Setting
Long Home Products —Savage, MD
- $18 an hour
- Construction experience
- Communication skills
- Entry level
- Paid training
Quick Apply

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Call Center Agent

Zimmerman Associates, Inc. -
Bethesda, MD

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Job Details

$21.50 an hour

Qualifications

Microsoft Outlook
High school diploma or GED

Full Job Description

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions’ premier coordinating authority for appointing and referral management.

PAY RATE: $21.50 HRLY PLUS $5.09 H&W

ROLE AND RESPONSIBILITY:

Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region.

This is an onsite employment opportunity. .

QUALIFICATIONS/SKILLS AND EXPERIENCES:

High school diploma and at least six (6) months’ experience in a customer service role in a healthcare environment or a related discipline is required.
U.S Citizenship required as well as ability to obtain a Public Trust Clearance.
Effective communication skills.
Knowledge of medical terminology.
Knowledge of Health Information Privacy (ethical and legal considerations)
Familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services.
Ability to perform accurate data entry with strong attention to detail.
Superior customer service, problem solving, collaboration and organizational skills.
Knowledge of Microsoft Office programs, Outlook (email), and the Internet is required.

ESSENTIAL TASKS:

1. Utilize the AVAYA automated Call Distribution (ACD) system, receive phone calls for appointment related requests for the National Capital Region and the Proactive line/POM.

2. Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request. Supports the Primary Care Manager (PCM) by name processing for appointments and appropriate access to care timeframes allocation of standard appointment types.

3. Ensure all appointments are booked, canceled and/or rescheduled in accordance with NCR established standards, policies, and business rules, and the IRMAC Protocol Website for any of the 600 plus clinic SOPs.

4. Proactively call patients to schedule appointments with PCM or Specialty clinic. Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions based on the booking protocols and referral notes.

5. Verify patient registration information via MHS Genesis Revenue Cycle appointment software prior to scheduling appointments. Review health care delivery plans and military status related to patient eligibility in MHS Genesis Revenue Cycle and DEERS. Correct demographic data as needed.

6. Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals.

7. Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF.

8. Provide clinic appointment access, send electronic messages to doctors, nurse practitioners, physician assistants, and nursing staff administrators.

9. Send telephone consults to designated triage nurse for PCM immediately following the completion of a Telephone consult.

10. Provide feedback to PM regarding patient appointment access and issues encountered during phone call interactions.

11. Other duties as assigned.

ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status.

#INDSPN

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Refine Your Search

call center representative jobs in silver spring, md

Call Center Agent

Senior Call Center Agent

Junior Client Support Analyst

Customer Service Call Center Agent

Call Center Representative

Contact Center Representative

Access Call Center Representative

Call Center Member Service Associate

Sales Call Center Representative

Patient Service Representative

Call Center Representative - Bowie MD (VE26081133MD)

Digital Branch Customer Care Representative

Call Center Representative

Call Center Representative

Call Center Representative

Customer service rep

Member Service Representative I

Licensed Life Insurance Agent – Virginia (Inbound Leads Provided)

Customer Service Representative (In-Office)

Contact Center Agent - Appointment Setting

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