Top 1150 Customer service representative Jobs in Silver Spring, Md

Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Call Center Member Service Associate
NASA Federal Credit Union —Upper Marlboro, MD
- $21.00 - $25.50 an hour
- Overtime
- Hybrid work
- High school diploma or GED
- Typing
- 1 year
- Health savings account
- AD&D insurance
Quick Apply
12d
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Customer Service Specialist
Ameritech Construction —Washington, DC
- $25 - $40 an hour
- Urgently hiring
- Sales
- No experience needed
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
6d
Customer Service Representative
CCR Service —Beltsville, MD
- $24 - $28 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
14d
Client Success Representative (Remote)
Demand.com —Washington, DC
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Contact Center Representative
National Electrical Benefit Fund —Rockville, MD
- $35 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Service Representative
Fast Track Solutions —Washington, DC
- $20 - $23 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
9d
CCR - Call Center/Floater
Neurology Center P A —Silver Spring, MD
- Full-time
- Computer literacy
- HIPAA
- Computer skills
14d
Digital Branch Customer Care Representative
EagleBank —Bethesda, MD
- $23.24 - $33.44 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Health savings account
- 401(k) 4% Match
No Show Specialist
Medical Transportation Management (MTM, Inc.) —Hyattsville, MD
- $20.00 - $26.49 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
11d
Client Advocate - Payroll Specialist
Payentry —Rockville, MD
- $18 - $27 an hour
- Full-time
- Hybrid work
- Office
- Entry level
- Health savings account
- Disability insurance
Quick Apply
13d
Call Center Representative
Sparkbit 360 —Washington, DC
- $16 - $26 an hour
- Full-time
- Computer skills
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
5d
Reservationist/CSR (Part-Time)
Transdev —New Carrollton, MD
- $21.00 - $36.60 an hour
- Part-time
- Background check
- Computer literacy
- Pass drug screening
- Paid time off
- Opportunities for advancement
Retail Customer Service & Returns Associate (34-40 Hours/week)
IKEA US —College Park, MD
- $19.91 - $28.12 an hour
- Full-time
- Entry level
- Paid parental leave
- Paid holidays
6d
Customer Service Representative
RSTR Company —Washington, DC
- $4,289.90 - $5,166.33 a month
- Full-time
- High school diploma or GED
- In-person
- Communication skills
Quick Apply
3d
Access Specialist I
MedStar Health —Hyattsville, MD
- $18.70 - $32.72 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Typing
10d
Customer Service Representative
EagleBank —Bethesda, MD
- $23.24 - $33.01 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Health savings account
- 401(k) 4% Match

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Call Center Agent

Zimmerman Associates, Inc. -
Bethesda, MD

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Job Details

$21.50 an hour

Qualifications

Microsoft Outlook
High school diploma or GED

Full Job Description

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions’ premier coordinating authority for appointing and referral management.

PAY RATE: $21.50 HRLY PLUS $5.09 H&W

ROLE AND RESPONSIBILITY:

Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region.

This is an onsite employment opportunity. .

QUALIFICATIONS/SKILLS AND EXPERIENCES:

High school diploma and at least six (6) months’ experience in a customer service role in a healthcare environment or a related discipline is required.
U.S Citizenship required as well as ability to obtain a Public Trust Clearance.
Effective communication skills.
Knowledge of medical terminology.
Knowledge of Health Information Privacy (ethical and legal considerations)
Familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services.
Ability to perform accurate data entry with strong attention to detail.
Superior customer service, problem solving, collaboration and organizational skills.
Knowledge of Microsoft Office programs, Outlook (email), and the Internet is required.

ESSENTIAL TASKS:

1. Utilize the AVAYA automated Call Distribution (ACD) system, receive phone calls for appointment related requests for the National Capital Region and the Proactive line/POM.

2. Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request. Supports the Primary Care Manager (PCM) by name processing for appointments and appropriate access to care timeframes allocation of standard appointment types.

3. Ensure all appointments are booked, canceled and/or rescheduled in accordance with NCR established standards, policies, and business rules, and the IRMAC Protocol Website for any of the 600 plus clinic SOPs.

4. Proactively call patients to schedule appointments with PCM or Specialty clinic. Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions based on the booking protocols and referral notes.

5. Verify patient registration information via MHS Genesis Revenue Cycle appointment software prior to scheduling appointments. Review health care delivery plans and military status related to patient eligibility in MHS Genesis Revenue Cycle and DEERS. Correct demographic data as needed.

6. Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals.

7. Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF.

8. Provide clinic appointment access, send electronic messages to doctors, nurse practitioners, physician assistants, and nursing staff administrators.

9. Send telephone consults to designated triage nurse for PCM immediately following the completion of a Telephone consult.

10. Provide feedback to PM regarding patient appointment access and issues encountered during phone call interactions.

11. Other duties as assigned.

ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status.

#INDSPN

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Refine Your Search

customer service representative jobs in silver spring, md

Call Center Agent

Call Center Operator - All Shifts

Call Center Member Service Associate

Customer Service Call Center Agent

Customer Service Specialist

Customer Service Representative

Client Success Representative (Remote)

Access Call Center Representative

Contact Center Representative

Customer Service Representative

CCR - Call Center/Floater

Digital Branch Customer Care Representative

No Show Specialist

Client Advocate - Payroll Specialist

Call Center Representative

Reservationist/CSR (Part-Time)

Retail Customer Service & Returns Associate (34-40 Hours/week)

Customer Service Representative

Access Specialist I

Customer Service Representative

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