Top 256 Director of operations Jobs in Silver Spring, Md

Director of Call Center Operations
Center for Vein Restoration —Greenbelt, MD
- $110,000 - $125,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Organizational skills
Quick Apply
11d
Director of Operations
Fairfax County Public Schools —Fairfax County, VA
- $128,853 - $197,980 a year
- Full-time
- 6 years
- Writing skills
- Research
4d
Director of Operations
Peak Partners —Howard County, MD
- $160,000 - $180,000 a year
- Full-time
- Bachelor's degree
- Business Administration
- In-person
Quick Apply
Co-Director of ABA Programs- FT, clinic based, shared leadership role
The Children's SPOT —Columbia, MD
- From $120,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- HIPAA
- Mid-level
- Continuing education credits
- Mileage reimbursement
Quick Apply
Biorepository Operations Director
Confidential —Arlington, VA
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Office
- 3 years
Quick Apply
Nursing Director (RN) Neurosciences ICU
MedStar Health —Washington, DC
- $120,702 - $238,222 a year
- Full-time
- Nursing
- RN License
- 5 years
Quick Apply
MSDE Qualified Child Care Center Director
SFKA —Millersville, MD
- $25 - $32 an hour
- Part-time
- CPR Certification
- Mid-level
- 3 years
- Tuition reimbursement
- Paid time off
Quick Apply
Director of IT (Nonprofit)
Client of The Choice Inc —Washington, DC
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
2d
Center Operations Director
Soar Autism Center —Greenbelt, MD
- $80,000 - $100,000 a year
- Clinic
- Bachelor's degree
- Children
- Loan repayment program
- Health insurance
Quick Apply
Early Childhood Center Director
Confidential —Sterling, VA
- $54,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Education
- Paid holidays
- Health insurance
Quick Apply
3d
Director of Intellectual Property Operations
SUPREME STAFFING SOLUTIONS —Washington, DC
- $220,000 - $270,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Travel reimbursement
- Profit sharing
Quick Apply
Executive Director
Redford Hearth - Executive Search - Healthcare —Maryland
- $130,000 - $145,000 a year
- Email
- High school diploma or GED
- Travel
- Mentoring
- Health insurance
- 401(k)
Quick Apply
Preschool Director
Greenbelt Nursery School —Greenbelt, MD
- $45,000 - $60,000 a year
- Part-time
- School experience
- Classroom
- Management
- Paid time off
- Professional development assistance
Quick Apply
Learning Director - DC Metro
HIGHER ACHIEVEMENT PROGRAM INC —Washington, DC
- $65,000 a year
- Weekends as needed
- Hybrid work
- School experience
- Spanish
- High school
- Paid holidays
- Disability insurance
8d
Regional Director of Operations
Tharaldson Hospitality —Upper Marlboro, MD
- $120,000 - $130,000 a year
- Weekends as needed
- Sales
- Computer literacy
- Hotel
- Profit sharing
- Health insurance
Quick Apply
Director of Hotel Operations - Washington Hilton
Hilton —Washington, DC
- $159,000 - $169,000 a year
- Full-time
- Hotel
- Recruiting
- Senior level
- Paid parental leave
- Employee stock purchase plan
Regional Director of Operations
Kasa —Washington, DC
- $143,000 - $180,000 a year
- Full-time
- 11+ years
- Travel
- Apartments
- Health insurance
- Paid time off
Quick Apply
Hotel Director of Operations | New York
Luxury New York Hotel —Fairfax, VA
- $130,000 a year
- Inventory management
- 3 years
- Hotel
- 401(k) matching
- Employee discount
Quick Apply
3d
DMV Director of Operations
ST JOHNS COMMUNITY SERVICES —Washington, DC
- $115,000 - $130,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- 5 years
- Office
Director of Operations
University of Maryland —College Park, MD
- $165,680 - $198,816 a year
- Full-time
- Background check
- Google Workspace
- 5 years

I want to receive the latest job alert for director of operations in silver spring, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of operations jobs near silver spring, md

Executive Director jobs in Maryland

Director Of Operations jobs in Washington, DC

Operations Manager jobs in Arlington, VA

Director Of Operations jobs in Fairfax, VA

Preschool Director jobs in Greenbelt, MD

Regional Director jobs in Washington, DC

Director Of Information Technology jobs in Washington, DC

Registered Nurse Icu jobs in Washington, DC

Call Center Representative jobs in Greenbelt, MD

Executive Director jobs in Oklahoma City, OK

Executive Director jobs in Maine

Executive Director jobs in Salem, OR

Director Of Pharmacy jobs in New York, NY

Executive Director jobs in Alabama

Healthcare Executive Ceo jobs in Tennessee

Director Of Operations jobs in Missouri

Director Of Operations jobs in Hartford, CT

Internal Audit Director jobs in Remote

Director Of Operations jobs in Ventura County, CA

Director Of Operations jobs in Pittsburgh, PA

Director of Call Center Operations

Center for Vein Restoration -
Greenbelt, MD

Quick Apply

Job Details

Full-time
$110,000 - $125,000 a year
11 days ago

Qualifications

Managing teams in a customer support role
High school diploma or GED
Process improvement planning
Call center management
Senior leadership

Full Job Description

CVR: Where Purpose Meets Work-Life Balance

We believe that when people feel supported, they thrive. That’s why Center for Vein Restoration (CVR) has created a healthcare workplace rooted in purpose, belonging, and trust, where every team member is empowered to grow, contribute, and make a positive impact.

With a 98% patient satisfaction rating, our success is driven by the people who show up every day with talent, passion, and heart. We support work-life balance through consistent weekday-only schedules with no nights, weekends, or on-call shifts. If you’re looking for a place where your work truly matters, where you’ll be encouraged, respected, compensated, and celebrated, we’d love to meet you!

The Director of Patient Services is responsible for overseeing the daily call center operations of all inbound calls from new and existing patients as well as outbound calls to patients and prospects for all purposes where patient communication is needed. The Director of Patient Services leads the process of maximizing patient satisfaction and CVR revenues, as well as maximizing patient retention. The Director serves as the operational owner of all call center systems and patient-facing communication workflows, including change governance for those systems. This role serves as the strategic leader for patient access, balancing exceptional patient experience, operational efficiency, technology innovation, physician support, and revenue growth while building a scalable, high-performing Patient Services organization.

Duties and Responsibilities:

Leads a culture of continuous improvement by identifying operational inefficiencies, simplifying workflows, standardizing best practices, and implementing scalable solutions that improve patient access, employee productivity, and organizational performance
Works closely with senior management to set and meet specific performance requirements for each of the inbound and outbound call programs
Develops and executes the strategic vision and long-term roadmap for the Patient Services Center, ensuring alignment with organizational growth objectives and patient access initiatives.
Establishes annual departmental goals, operational priorities, and success metrics that support company performance and objectives
Manages daily operations to meet or exceed expected KPIs to ensure performance metrics are met. Runs weekly KPI reviews directly with senior management. If performance metrics are not being met, provides the necessary action plans and timelines for performance improvement
Oversees workforce planning, forecasting, capacity management, and scheduling to optimize staffing levels while maintaining service level expectations and operational efficiency
Maintains updated knowledge of all PSC performance requirements as well as company policies, procedures and adheres to the company mission and vision
Owns operational initiatives end-to-end including planning, execution, and post-implementation verification
Owns the strategy, governance, and continuous optimization of all patient-facing communication channels, including phone, SMS, email, AI assistants, IVA platforms, chat, and future digital engagement tools. Maintains oversight of communication workflows, routing logic, system configuration, and change governance to ensure operational excellence and an exceptional patient experience
Evaluates training needs to ensure that all team members maintain current knowledge of multiple programs to deliver excellent customer service to patients
Partners cross-functionally with Operations, Sales, Marketing, Revenue Cycle, Clinical Operations, IT, Training, and Analytics to optimize end-to-end patient journeys and remove barriers to patient access
Uses operational analytics to identify trends, root causes, and opportunities, translating data into actionable strategies that improve conversion, patient satisfaction, operational efficiency, and revenue performance
Serves as the leader for Patient Services by presenting departmental performance, strategic initiatives, operational risks, and recommendations to executive leadership
Develops, defines and instills a culture that is motivating through reward and recognition

Salary Range: $110,000–$125,000

Bonus: Up to 25%

Schedule: 4 days/week in office , 1 day remote

Qualifications:

Demonstrated success leading organizational change, operational transformation, and large-scale process improvement initiatives
Proven experience managing leaders, including managers and supervisors, while building high-performing teams
Strong financial acumen with experience managing departmental budgets, forecasting labor needs, and evaluating business cases for operational investments
Experience implementing or optimizing AI-enabled technologies, automation platforms, CRM systems, workforce management software, or contact center technologies
Demonstrated ability to analyze operational data, identify trends, and make strategic decisions that improve patient access, conversion, and overall business performance
The ability to interact with, support, and influence positively the behavior and activities of patients, physicians and team members
Familiarity with contact center software and related KPI's that drive productivity and performance
Exceptional communication and organization skills include the ability and skills to present to the executive and board level members. Also includes the ability to translate operational needs into technical requirements for IT and analytics teams.
Proficiency with at least one EMR or CMS/PMS system preferred
Analytical, detail-oriented approach to problem solving and business growth
Flexibility and adaptability as it relates to schedules, responsibilities and priorities
Experience in physician medical practices preferred

Minimum Requirements:

High school diploma or equivalent required
Bachelor's degree preferred
Four years of call center supervisory or management experience, including experience at the director or senior manager level
Minimum of three years leading managers, supervisors, or other people leaders
Experience overseeing both inbound and outbound contact center operations
Demonstrated experience managing workforce planning, forecasting, and operational performance in a high-volume environment
Healthcare, physician practice, ambulatory care, or multi-site healthcare operations experience preferred
Proven history of improving operational performance through process improvement, technology adoption, and data-driven decision making

Quick Apply

Refine Your Search

director of operations jobs in silver spring, md

Director of Call Center Operations

Director of Operations

Director of Operations

Co-Director of ABA Programs- FT, clinic based, shared leadership role

Biorepository Operations Director

Nursing Director (RN) Neurosciences ICU

MSDE Qualified Child Care Center Director

Director of IT (Nonprofit)

Center Operations Director

Early Childhood Center Director

Director of Intellectual Property Operations

Executive Director

Preschool Director

Learning Director - DC Metro

Regional Director of Operations

Director of Hotel Operations - Washington Hilton

Regional Director of Operations

Hotel Director of Operations | New York

DMV Director of Operations

Director of Operations

I want to receive the latest job alert for director of operations in silver spring, md

Related Searches

Explore jobs in more locations

CVR: Where Purpose Meets Work-Life Balance

Job Seeker Tools

Employer Tools

Browse

Stay Connected