Top 180 It service manager Jobs in Silver Spring, Md

Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
FEMA Enterprise Service Desk Lead
CACI —National Harbor, MD
- $70,800 - $148,600 a year
- Weekends as needed
- Hybrid work
- Windows
- 8 years
- Analysis skills
- Health insurance
Service Desk Manager
DMI —Washington, DC
- $109,525.50 - $119,023.50 a year
- Full-time
- In-person
- Senior level
- Commercial
- Disability insurance
- Health insurance
Service Desk Manager
The Heritage Foundation —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Dental insurance
- Paid time off
Service Desk Lead
Cyber Technology Innovations —Washington, DC
- $65,000 - $85,000 a year
- 8 hour shift
- Background check
- Windows
- Supervising experience
- Health insurance
- 401(k)
Quick Apply
IT Service Manager
AAC Inc —Vienna, VA
- $120,000 - $130,000 a year
- PMP
- Bachelor of Science
- Bachelor's degree
Quick Apply
Manager, Desktop Support & Project Management
LCG, Inc. —Bethesda, MD
- $100,000 - $140,000 a year
- Contract
- Microsoft Outlook
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
IT Service Center (ITSC) Manager
ViewSoft —Washington, DC
- Mid-level
- Health insurance
IT Service Delivery Manager
Berkeley Research Group, LLC —Washington, DC
- $130,000 - $180,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
12d
Service Desk Lead (Active Secret Clearance)
Akima, LLC —Alexandria, VA
- $150,000 - $170,000 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Service Desk Manager/Quality Assurance
Computer World Services —Washington, DC
- $119,000 - $140,000 a year
- Full-time
- 5 years
- Windows
- Bachelor's degree
Helpdesk Technician
Booz Allen Hamilton —Washington, DC
- $62,000 - $141,000 a year
- Full-time
- Management
- Mid-level
- Office
- Disability insurance
- Health insurance
7d
Service Desk Manager
HII —Springfield, VA
- $94,352 - $122,000 a year
- Email
- 7 years
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
Service Desk Manager
ITC Federal, Inc. —Falls Church, VA
- $135,000 - $145,000 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
IT Service Manager
Aveshka Inc —Washington, DC
- Full-time
- Bachelor's degree
- Senior level
- Business
- Commuter assistance
- Tuition reimbursement
Quick Apply
Infrastructure Service Lead - TS/SCI with Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $128,039 - $173,229 a year
- 8 years
- Analysis skills
- Bachelor's degree
- Paid time off
- 401(k) matching
Field Services NCR Lead
Leidos —Washington, DC
- $48 - $57 an hour
- Full-time
- Schematics
- Bachelor of Science
- Mid-level
Financial Services Cybersecurity Internal Audit Manager
Crowe —Washington, DC
- $104,500 - $213,800 a year
- Full-time
- 3 years
- Bachelor's degree
- US work authorization
Quick Apply
Service Desk Manager (On-Site)
Oneida Professional Services —Fort Meade, MD
- Full-time
- School experience
- Mid-level
- Mentoring
- Wellness program
- Paid holidays
Quick Apply
Service Center Manager
Leidos —Arlington, VA
- $131,300 - $237,350 a year
- Full-time
- Bachelor of Science
- 8 years
- Bachelor's degree
6d

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Service Desk Manager

Peraton -
Washington, DC

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Job Details

$112,000 - $179,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Managing technical support teams
Customer communication
IT user and group management
Project management experience in technology
Managing teams in a customer support role
Team leadership
Operational management
Collaborating with government agencies
Windows
Supervising experience
VoIP
Technology management
Desktop (troubleshooting support)
Customer engagement
Managing projects
Desktop administration
Project stakeholder communication
Stakeholder relationship building
IT department experience
Ticketing system technical support
Stakeholder management

Full Job Description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

About The Role

Position Summary

We are seeking an experienced Service Desk Manager to lead and oversee enterprise IT support operations within a federal government contracting environment. This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer service to a large and geographically dispersed user community.
The ideal candidate will possess strong leadership, customer engagement, incident management, and operational management experience supporting federal customers in mission-critical IT environments. This position requires collaboration with government stakeholders, technical teams, and program leadership to ensure service delivery objectives, operational metrics, and customer expectations are consistently achieved.

Key Responsibilities

Manage daily operations of the enterprise IT Service Desk supporting 4,000+ users across headquarters and geographically-distributed remote locations.
Supervise, mentor, and lead a team of Service Desk personnel across multiple support tiers.
Recruit, hire, onboard, train, and evaluate Service Desk personnel to maintain a high-performing support organization.
Serve as the primary liaison between contractor staff, federal leadership, and end-user communities to ensure effective communication and customer satisfaction.
Develop, implement, and maintain Standard Operating Procedures (SOPs), workflows, escalation paths, and operational processes.
Monitor Service Desk operations, ticket queues, SLA performance, escalations, and workforce productivity.
Prioritize Service Desk activities and operational tasks to ensure timely resolution of incidents, service requests, and customer issues.
Analyze staffing levels, ticket trends, workloads, and performance metrics to optimize service delivery and operational efficiency.
Coordinate and manage enterprise IT projects.
Identify service improvement opportunities, operational efficiencies, and customer experience enhancements.
Conduct regular meetings with stakeholders as required or needed.
Lead Incident Management activities during outages or critical events.
Maintain accurate documentation, reporting metrics, and operational dashboards for leadership review.

Qualifications

Required Qualifications

10 years of experience, may have supervisory or lead experience
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field preferred.
5+ years of experience managing enterprise IT Service Desk or Help Desk operations in a government or large enterprise environment.
Experience leading multi-tier technical support teams in a fast-paced operational environment.
Demonstrated experience supporting large user populations across multiple geographic locations.
Strong customer service, communication, and stakeholder management skills
Working knowledge of:
Microsoft Windows environments
Active Directory and account administration
Desktop support operations
VoIP technologies
ITIL processes and best practices
Strong organizational, leadership, and project management skills.
Ability to work effectively with federal customers, technical teams, and contractor personnel.
Active Q/SCI clearance preferred; ability to obtain and maintain the clearance required.

Preferred Qualifications

ITIL Foundation or ITIL Managing Professional certification
PMP or other project management certification
Experience supporting Department of Energy

Details

Target Salary Range: $112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Apply Now

Refine Your Search

it service manager jobs in silver spring, md

Service Desk Manager

FEMA Enterprise Service Desk Lead

Service Desk Manager

Service Desk Manager

Service Desk Lead

IT Service Manager

Manager, Desktop Support & Project Management

IT Service Center (ITSC) Manager

IT Service Delivery Manager

Service Desk Lead (Active Secret Clearance)

Service Desk Manager/Quality Assurance

Helpdesk Technician

Service Desk Manager

Service Desk Manager

IT Service Manager

Infrastructure Service Lead - TS/SCI with Polygraph

Field Services NCR Lead

Financial Services Cybersecurity Internal Audit Manager

Service Desk Manager (On-Site)

Service Center Manager

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