Top 3244 Member services representative Jobs in Silver Spring, Md

Floating Branch Member Service Representative
Northwest Federal Credit Union —McLean, VA
- $21.42 - $36.47 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
13d
Program Support Specialist - Mid
Cherokee Federal —Washington, DC
- $82,000 - $89,000 a year
- Full-time
- 5 years
- Research
- Office
- AD&D insurance
- Disability insurance
Wealth Management Trainee (MD)
Bankers Life —Gaithersburg, MD
- $50,000 - $80,000 a year
- Full-time
- Customer service
- No experience needed
- Entry level
Quick Apply
College Admissions Representative (On-site in Falls Church)
Arizona College of Nursing —Falls Church, VA
- Full-time
- Writing skills
- High school diploma or GED
- University
- Health insurance
- Dental insurance
Customer Service Representative
Caliber —Arlington, VA
- $15 - $18 an hour
- Full-time
- Writing skills
- US work authorization
- 1 year
- Paid holidays
- Health insurance
Member Services Representative
SECU —College Park, MD
- $18.56 - $27.88 an hour
- Full-time
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Clinic Operations Representative - PRN, Montgomery County (Mon - Fri, Day Shift)
Children's National Hospital —Silver Spring, MD
- $20.75 - $40.99 an hour
- PRN
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Clinic Operations Representative
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
Patient Services Representative
Prism Vision Group —Greenbelt, MD
- $18.00 - $31.89 an hour
- Computer literacy
- HIPAA
- English
8d
Patient Service Representative
Prism Vision Group —Rockville, MD
- $18.00 - $31.89 an hour
- Computer literacy
- HIPAA
- English
Customer Relations Representative - State Farm Agent Team Member
James Reid - State Farm Agent —Rockville, MD
- $55,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Rodney Louis - State Farm Agent —Rockville, MD
- $55,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Clinic Operations Representative - PRN Main Campus/DC Offices Hub (Mon-Fri, Day shift)
Children's National Hospital —Silver Spring, MD
- $20.75 - $40.99 an hour
- PRN
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Clinic Operations Representative - Ambulatory Center Services
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Front Desk Associate (Per-diem HD 9/1/2026) Greenbelt, MD, Laurel, MD, Germantown, MD, Rockville, MD
PM Pediatrics Management Group —Greenbelt, MD
- $17 - $28 an hour
- Part-time
- Sanitation
- HIPAA
- High school diploma or GED
Quick Apply
9d
Clinic Operations Representative - PRN, Northern Virginia (Mon - Fri, Day Shift)
Children's National Hospital —Silver Spring, MD
- $20.75 - $40.99 an hour
- 8 hour shift
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Guest Services Representative, The Quincy Hotel, Washington DC
The Quincy Hotel, Washington DC —Washington, DC
- $20 - $22 an hour
- Weekends as needed
- Inventory control
- Sales
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
4d
Customer Relations Representative - State Farm Agent Team Member
Rodney Louis - State Farm Agent —Rockville, MD
- $55,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Front Desk Associate (Part-time HD 9/1/2026) Laurel, MD
PM Pediatrics Management Group —Laurel, MD
- $17 - $28 an hour
- Part-time
- Sanitation
- HIPAA
- High school diploma or GED
Quick Apply
6d
Administrative Assistant
Johns Hopkins Applied Physics Laboratory (APL) —Laurel, MD
- $24.25 - $44.30 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
2d

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Floating Branch Member Service Representative

Northwest Federal Credit Union -
McLean, VA

Apply Now

Job Details

Full-time
$21.42 - $36.47 an hour
13 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
High school diploma or GED
Productivity software
Banking regulatory compliance

Full Job Description

Overview:

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions.

This position involves travel between branch locations and our Herndon, VA headquarters and requires eligibility to obtain and maintain a TS/SCI clearance with a CI polygraph.

Responsibilities:

Working knowledge of the Credit Union’s products and services
Maintain department policy and procedure documentation accordingly
Achieve assigned sales goals by proactively identifying opportunities
Adhere to all procedures stated in the Credit Union’s Member Service Representative policy and procedures
Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets
Proactively identify opportunities to provide product/service solutions to members
Accurately and efficiently process member financial transactions, including deposits, withdrawals, loan payments, and check cashing
Provide exceptional member experiences
Provide operational oversight, support, and resolve escalated requests
Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience
Other duties as assigned
Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

#NWFCU1

Qualifications:

Required

High school diploma or equivalent
Minimum 2 years of experience in retail sales or customer service with cash handling experience
Ability to work Monday-Friday 7:00AM-4PM a rotational Saturday 9AM-1PM
Ability to obtain and maintain a TS/SCI clearance with a CI polygraph
Ability to work effectively in a back-office capacity on-site in our Herndon, VA headquarters and equally effectively in a branch setting
Accuracy and detail orientation
Effective oral and written communication skills
Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association
Ability to interact effectively with all levels of the organization and/or with members
Ability to communicate with tact and diplomacy and to exercise sound judgment, logic and initiative while maintaining member confidentiality
Ability to self-direct and work with limited supervision
Effective problem-solving skills
Effective sales techniques
Ability to use standard banking and office equipment and systems; working knowledge of Microsoft Office products

Preferred

Previous experience at a financial institution

Additional Compensation:

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Base compensation for this role ranges from $21.42 – $36.47 hourly, depending on experience and qualifications.

EEO Notice:

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or [email protected].

Apply Now

Refine Your Search

member services representative jobs in silver spring, md

Floating Branch Member Service Representative

Program Support Specialist - Mid

Wealth Management Trainee (MD)

College Admissions Representative (On-site in Falls Church)

Customer Service Representative

Member Services Representative

Clinic Operations Representative - PRN, Montgomery County (Mon - Fri, Day Shift)

Clinic Operations Representative

Patient Services Representative

Patient Service Representative

Customer Relations Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Clinic Operations Representative - PRN Main Campus/DC Offices Hub (Mon-Fri, Day shift)

Clinic Operations Representative - Ambulatory Center Services

Front Desk Associate (Per-diem HD 9/1/2026) Greenbelt, MD, Laurel, MD, Germantown, MD, Rockville, MD

Clinic Operations Representative - PRN, Northern Virginia (Mon - Fri, Day Shift)

Guest Services Representative, The Quincy Hotel, Washington DC

Customer Relations Representative - State Farm Agent Team Member

Front Desk Associate (Part-time HD 9/1/2026) Laurel, MD

Administrative Assistant

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