Top 435 Service desk support Jobs in Silver Spring, Md

Help Desk Technician - Archdiocese of Washington
Archdiocese of Washington —Hyattsville, MD
- Full-time
- School experience
- Mid-level
- Office
Quick Apply
Service Desk Coordinator
System One —Merrifield, VA
- Contract
- Hybrid work
- Word processing
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
1d
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Help Desk Technician
Alpha Team Solutions, Inc —Bethesda, MD
- From $75,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
2d
Technical Support Representative
CVS Health —Washington, DC
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
2d
Technology Support Specialist - Service Desk (Fixed-Term)
National Geographic Society —Washington, DC
- $29.69 - $31.25 an hour
- Weekends as needed
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- Commuter assistance
Tier 1 Helpdesk Technician
HUMAN TOUCH LLC —Silver Spring, MD
- $17.50 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
Quick Apply
Service Desk Support Specialist
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
Quick Apply
Service Desk Support
Leidos —Bethesda, MD
- $73,450 - $132,775 a year
- 8 hour shift
- Mid-level
- Office
- Analysis skills
2d
Help Desk Technician
Planet Depos —Rockville, MD
- $24.04 - $27.00 an hour
- Monday to Friday
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
Junior Service Desk Support Administrator
Leidos —Bethesda, MD
- $48,100 - $86,950 a year
- 8 hour shift
- Office
- High school diploma or GED
- Analysis skills
4h
Helpdesk/ Customer Support Entry
AHU Technologies Inc —Washington, DC
- $22 - $25 an hour
- Full-time
- Mid-level
- Windows
- 1 year
Quick Apply
Service Desk Specialist Tier I (TSI)
United States Agency for Global Media (USAGM) —Washington, DC
- $35 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Helpdesk Specialist
Elite Talent Hub —Bethesda, MD
- $30 - $33 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- 5 years
- Senior level
Quick Apply
10d
Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
IT Mart Tech Support
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Hybrid work
- Computer literacy
- Mid-level
- Experience equivalent to degree accepted
- Paid time off
- 401(k) matching
Help Desk Tier I Specialist - Remote after 8 weeks of training
RCG Inc —Silver Spring, MD
- $18 - $20 an hour
- 8 hour shift
- Mid-level
- 1 year
- Communication skills
- Opportunities for advancement
Quick Apply
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
SME Computer User Support Specialist (Macbook)
Empower AI Inc. —Washington, DC
- Full-time
- Word processing
- Mid-level
- Office

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Help Desk Technician - Archdiocese of Washington

Archdiocese of Washington -
Hyattsville, MD

Quick Apply

Job Details

Full-time

Qualifications

macOS
Defect tracking tools
IT department experience
Ticketing system technical support

Full Job Description

The Catholic Archdiocese of Washington is committed to spreading the light of the Gospel of Jesus Christ. In support of this mission, we are seeking a customer-focused, tech-savvy Help Desk Specialist to join our IT team. In this role, you’ll be the first line of support for end users, helping resolve hardware, software, and network issues across Windows, macOS, and mobile platforms. You’ll also contribute to process improvement through scripting, automation tools, and documentation

This position provides Level 1 and Level 2 technical support to approximately 200 users across ten locations in the Washington, D.C. metropolitan area. The Help Desk Technician reports directly to the Executive Director of Information Technology and plays a vital role in ensuring IT systems operate smoothly and efficiently.

Key Responsibilities

Provide Tier 1 and Tier 2 support to employees via phone, email, chat, and in-person channels.
Troubleshoot and resolve issues related to desktop/laptop hardware, software, printers, VOIP telephone handsets, mobile devices, and network connectivity.
Use help desk ticketing systems to track, prioritize, and document support requests.
Configure and deploy devices, including imaging, user setup, and application installation.
Create, update, and maintain technical documentation and user guides.
Develop and update automation scripts for recurring tasks on Windows and macOS.
Support Microsoft 365 collaboration tools, utilize Microsoft Active Directory / Entra, file storage systems, and Microsoft Office365 in daily support operations.
Work with vendors to escalate and resolve complex technical issues.
Participate in onboarding and offboarding processes for employees.
Identify opportunities to improve workflows, support processes, and user experience.

Required Qualifications

Education and Certifications

Associate degree in a technical field or equivalent certifications.
CompTIA A+ certification (or higher) may substitute for the degree requirement.

Experience

3 to 5 years of experience in a Help Desk or IT Support role.
Strong knowledge of Windows and macOS operating systems.
Experience with ticketing systems such as Jira, ServiceNow, or Freshservice.
Excellent communication, problem-solving, and organizational skills.
Customer-first mindset with a desire to help and educate users.
Experience using remote support tools for diagnosing and resolving technical issues.

Skills and Attributes

Strong written communication skills, including technical documentation.
Excellent customer service and interpersonal skills.
Ability to work independently and manage time effectively.
Sensitivity to working in a Catholic ministry setting; commitment to respectful, mission-aligned service.

Preferred Qualifications

Interest or foundational knowledge in networking, including wireless access points, firewalls, and switches.
Use automation tools and develop/update scripts for Windows and macOS to streamline support tasks and improve system efficiency.
Ability to travel between sites within the Archdiocese (reliable transportation required).
Prior experience supporting technology in a school, parish, or nonprofit environment.
Understanding of Catholic organizational structure and respect for the mission of the Church.

Work Environment and Physical Demands

Office-based role requiring regular use of standard office equipment (computers, phones, copiers, etc.).
Must be able to lift and carry desktop computers and printers up to 25 pounds.
Reasonable accommodations will be made for individuals with disabilities.

Position Details

Employment Type: Full-Time (40 hours per week)
Travel: Occasional travel to affiliated sites and meetings within the Archdiocese.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

service desk support jobs in silver spring, md

Help Desk Technician - Archdiocese of Washington

Service Desk Coordinator

Service Desk Analyst

Help Desk Technician

Technical Support Representative

Technology Support Specialist - Service Desk (Fixed-Term)

Tier 1 Helpdesk Technician

Service Desk Support Specialist

Service Desk Support

Help Desk Technician

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Junior Service Desk Support Administrator

Helpdesk/ Customer Support Entry

Service Desk Specialist Tier I (TSI)

Helpdesk Specialist

Help Desk Specialist

IT Mart Tech Support

Help Desk Tier I Specialist - Remote after 8 weeks of training

Part-Time IT Support Assistant

SME Computer User Support Specialist (Macbook)

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