Top 93 Customer service remote Jobs in Silver Spring Md

Grants Transactions Processing Assistant, Junior
LCG, Inc. —Rockville, MD
- $19.57 - $24.47 an hour
- Remote
- High school diploma or GED
- Associate's degree
- Communication skills
- Paid holidays
- Disability insurance
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Grants Transactions Processing Assistant, Associate
LCG, Inc. —Rockville, MD
- $21.06 - $24.42 an hour
- Remote
- Mid-level
- Analysis skills
- Continuous improvement
- Paid holidays
- Disability insurance
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Client Support Specialist
National Resident Matching Program —Washington, DC
- $30 - $35 an hour
- Full-time
- Remote
- Windows
- Microsoft Office
- Bachelor's degree
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6d
Seasonal Customer Support Representative
Great Minds —Washington, DC
- $21.50 - $23.00 an hour
- Temporary
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
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Customer Support Specialist, Time Support
Rippling —Washington, DC
- $22.19 - $23.49 an hour
- Full-time
- Remote
- English
- Mid-level
- Bachelor's degree
9d
Part Time Customer Care Representative (West Coast Preferred)
Shopventory Inc., DBA Thrive —Washington, DC
- $23 - $25 an hour
- Part-time
- Remote
- Spanish
- Writing skills
- Restaurant experience
- Work from home
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Remote Sales - Customer Service
The Gainey Agency —Maryland City, MD
- Part-time
- Remote
- Communication skills
- Entry level
- Flexible schedule
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Customer Support Specialist - Billing
Rippling —Washington, DC
- $22.19 - $23.49 an hour
- Full-time
- Remote
- English
- Office
- Bachelor's degree
Client Success Representative (Remote)
Demand.com —Washington, DC
- Remote
- Mid-level
- Communication skills
- Time management
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Admin Workforce Control (Remote and Temporary)
Maximus —Tysons, VA
- $17.75 - $35.73 an hour
- Temporary
- Remote
- Research
- Mid-level
- High school diploma or GED
7d
Customer Support Specialist, Spend
Rippling —Washington, DC
- $23.49 an hour
- Full-time
- Remote
- English
- Mid-level
- Bachelor's degree
Customer Service Rep II (Remote and Temporary)
Maximus —Tysons, VA
- $17.75 - $24.16 an hour
- Temporary
- Remote
- Microsoft Word
- Microsoft Outlook
- English
5d
Customer Success Manager (Remote)
Sorcero —Washington, DC
- $110,000 - $125,000 a year
- Remote
- Marketing
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Diagnostic Scheduling Communication Specialist - Veterans Evaluation Services
Maximus —Tysons, VA
- $19.53 - $25.41 an hour
- Monday to Friday
- Remote
- High school diploma or GED
- No travel
- Entry level
6d
Healthcare Customer Service Team Lead (Remote)
Patient Accounting Service Center, LLC —Washington, DC
- $20 - $21 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
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14d
CUSTOMER SERVICE REPRESENTATIVE
Wyth.me —Arlington, VA
- Email
- Remote
- English
- Bachelor's degree
- 1 year
Spanish Bilingual Limited Service Customer Service Representative
Maximus —Tysons, VA
- $18.46 an hour
- Full-time
- Remote
- High school diploma or GED
- Travel
- 1 year
- Paid holidays
- Disability insurance
Member Service Representative I
STATE DEPARTMENT FEDERAL CREDIT UNION —Alexandria, VA
- Full-time
- Remote
- Windows
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Weekend Strategic Partnership Specialist (Customer Care)
Recycle Track Systems —Washington, DC
- $26 - $31 an hour
- Full-time
- Remote
- Oracle
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
9d
Front Desk Receptionist
Noetic Strategies Inc. —Alexandria, VA
- Morning shift
- Remote
- Microsoft Outlook
- Office
- Administrative experience
Quick Apply

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Grants Transactions Processing Assistant, Junior

LCG, Inc. -
Rockville, MD

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Job Details

$19.57 - $24.47 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
Retirement plan

Qualifications

Non-technical user support
Client inquiry handling
High school diploma or GED
Customer support
Technical Proficiency

Full Job Description

Job Description

Location: Rockville, MD (Remote)

Required Clearance: Ability to obtain Public Trust

Position Description: The Grants Transactions Processing Assistant, Junior is responsible for providing exceptional customer service and support by responding to customer inquiries related to general model and program policy, IT and other technical issues, and program operations. This role involves utilizing customer approved scripts, FAQs, User Guides, and other public-facing documentation to provide accurate and timely information. The agent will handle inquiries via phone, email, and live chat, ensuring that all responses adhere strictly to approved Knowledgebase Articles and other authorized resources.

Duties and Responsibilities:

Respond to customer inquiries regarding general model and program policy, technical questions, and program operations.
Utilize customer approved scripts, FAQs, User Guides, and other public-facing documentation to provide accurate and consistent information.
Ensure all responses are aligned with the approved Knowledgebase Articles and other authorized resources.
Address customer inquiries through various channels, including phone, email, and live chat.
Maintain a professional and courteous demeanor in all customer interactions.
Provide clear, concise, and accurate information to customers.
Document all customer interactions and inquiries accurately in the designated system.
Update customer records with relevant information following each interaction.
Escalate unresolved inquiries to the appropriate tier or department as necessary.
Stay updated with the latest information and updates in the Knowledgebase Articles and other approved resources.
Attend training sessions and team meetings to stay informed about changes in policies, procedures, and systems.
Identify and troubleshoot basic technical issues reported by customers.
Provide step-by-step guidance to customers to resolve common technical problems.
Escalate complex technical issues to the appropriate technical support team.

Requirements:

High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
Previous experience in a customer service or helpdesk role is highly desirable.
Strong communication skills, both verbal and written.
Proficiency in using helpdesk software and customer support tools.
Basic understanding of IT and technical support principles.
Ability to follow approved scripts and documentation accurately.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
Excellent interpersonal skills and a customer-centric attitude.

Preferred Qualifications:

Demonstrated ability to effectively use Microsoft 365 Copilot to enhance productivity in daily customer service tasks, including drafting customer communication templates, generating service reports, summarizing client interactions, and preparing training materials.
Skilled in guiding team members to leverage Microsoft 365 Copilot tools to improve collaboration, streamline customer service workflows, and enhance overall client support efficiency.

Compensation and Benefits

The projected compensation range for this position is $19.57/hr - $24.47/hr benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at [email protected].

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or [email protected] emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

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Refine Your Search

customer service remote jobs in silver spring md

Grants Transactions Processing Assistant, Junior

Grants Transactions Processing Assistant, Associate

Client Support Specialist

Seasonal Customer Support Representative

Customer Support Specialist, Time Support

Part Time Customer Care Representative (West Coast Preferred)

Remote Sales - Customer Service

Customer Support Specialist - Billing

Client Success Representative (Remote)

Admin Workforce Control (Remote and Temporary)

Customer Support Specialist, Spend

Customer Service Rep II (Remote and Temporary)

Customer Success Manager (Remote)

Diagnostic Scheduling Communication Specialist - Veterans Evaluation Services

Healthcare Customer Service Team Lead (Remote)

CUSTOMER SERVICE REPRESENTATIVE

Spanish Bilingual Limited Service Customer Service Representative

Member Service Representative I

Weekend Strategic Partnership Specialist (Customer Care)

Front Desk Receptionist

I want to receive the latest job alert for customer service remote in silver spring md

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