Top 139 Technical associate Jobs in Silver Spring Md

Help Desk Technician
Koniag Government Services —Silver Spring, MD
- $31.25 - $35.00 an hour
- 8 hour shift
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
2d
IT Help Desk Specialist II
University of Maryland Medical System —Columbia, MD
- $22.57 - $31.59 an hour
- Full-time
- Data analysis skills
- Mid-level
- High school diploma or GED
10d
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
Help Desk Technician - TS/SCI W/ Polygraph
General Dynamics Information Technology —Washington, DC
- $33.52 - $45.34 an hour
- Senior level
- 4 years
- No travel
- Paid holidays
- 401(k) matching
Enterprise Help Desk (EHD) Agent, Tier 1
Leidos —Lorton, VA
- Weekends as needed
- Hybrid work
- PMP
- Mid-level
- Office
2h
Help Desk / Field Support Technician
CyberLinx Solutions LLC —Annapolis Junction, MD
- Full-time
- Windows
- Entry level
Quick Apply
Tier I Help Desk Analyst
KeenLogic —Washington, DC
- Full-time
- Background check
- Research
- Mid-level
- Paid time off
- Vision insurance
Quick Apply
12d
Help Desk Tier I Specialist - Remote after 8 weeks of training
RCG Inc —Silver Spring, MD
- $18 - $20 an hour
- 8 hour shift
- Mid-level
- 1 year
- Communication skills
- Opportunities for advancement
Quick Apply
Help Desk/ Windows Support
Prominent Edge LLC —Gaithersburg, MD
- $50,000 - $53,000 a year
- Computer science
- Mid-level
- 1 year
- Paid holidays
- Health insurance
Help Desk Specialist
Entarian —Silver Spring, MD
- $25 - $28 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Paid holidays
Help Desk Analyst
Jackson Lewis —Washington, DC
- $30 - $35 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Help Desk Jr. Analyst
Cogent People Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Help Desk Technician
Planet Depos —Rockville, MD
- $24.04 - $27.00 an hour
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
Junior Technical Associate
Choice Consulting Associates —National Harbor, MD
- Full-time
- Office
- Business
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Help Desk/Desktop Support Analyst
Edgewater Federal Solutions, Inc. —Washington, DC
- $42.50 - $45.50 an hour
- Overtime
- Computer Science
- 5 years
- Bachelor of Science
- AD&D insurance
- Paid holidays
Help Desk Tier 2 Support
BTI —Washington, DC
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
4d
IT Help Desk & Systems Administrator
Intuitive Machines LLC —Glen Burnie, MD
- $70,000 - $100,000 a year
- Mid-level
- 3 years
- Ability to lift 50 pounds
Quick Apply
Help Desk Technician
IntraFi —Arlington, VA
- $30.00 - $36.06 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Health insurance
Help Desk Technician – Mid-Level & Senior-Level (2 Openings)
ActioNet —Vienna, VA
- Up to $112,000 a year
- Full-time
- Research
- Mid-level
- 3 years
Quick Apply
Part-Time Help Desk Technician
Koniag Government Services —Arlington, VA
- $28 - $32 an hour
- Part-time
- Mid-level
- Commercial

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technical associate jobs near silver spring md

Help Desk Technician

Koniag Government Services -
Silver Spring, MD

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Job Details

Full-time
$31.25 - $35.00 an hour
2 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Laptop (troubleshooting support)
Printer (troubleshooting support)
High school diploma or GED
Desktop (troubleshooting support)
Desktop administration
CompTIA Security+
Peripheral hardware support

Full Job Description

Arlluk Technology Solutions (ATS), a Koniag Government Services company, is seeking an experienced Help Desk Technician to support ATS and our government customer in Silver Spring, Maryland. This is an onsite position.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

Responsible for performing the following tasks -
Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday – Friday, excluding holidays. Shifts are the standard 8 hours. Support is on a staggered arrival structure across team to ensure support is available from open to close.
Support the Incident, Problem, and Request Management process leveraging the ITIL service framework and best-business practices.
Utilization of the ServiceNow ticketing system.
Provide End User Development (EUD) support and incident resolution remotely and through touch-labor services to ensure that the end user operation environment is functional.
Installing and connecting desktops, laptops, and other peripherals to the network, wiping and rebuilding infected desktops, software installation, and assisting users with services and products.
Repair desktops/laptops, printers, scanners, and other approved peripherals.
Identify repair part(s) and provide a suggested source to the MID management team for their purchase.
Image all new computers with the current approved NMRC operating system and ensure all applicable IAVA patches and endpoint security software are applied before issuance.
Backup data before working on any equipment and make every effort to maintain the user’s data without loss during repair of equipment.
Provide network printer/Multifunction Device (MFD) support.
Ensure all network printers/MFD are configured in accordance with appropriate DISA STIG prior to adding to the network.
Perform software installation, including Operating System, MS Office Suite, anti-virus software, commercial-off-the-shelf (COTS) needed by users for their work, assisting with services and products.
Troubleshoot O365, email, iPhone, and user accounts issues.
Setup and support VTC events in various conference rooms.
Document troubleshooting steps, processes, and solutions to the Knowledge Base ensuring information is available to all team members.
Leverage the Knowledge Base to troubleshoot issues and implement solutions.
Review recent efforts and issues to determine trends, determine if the knowledgebase needs to be updated with new information or procedures, and recommend solutions/process improvements to the MID management team.
Work with the Cyber team to ensure all desktops are compliant with security requirements by patching/updating systems.
Submit a monthly work status report.
Other duties as assigned

Requirements

Ability to be cleared at Secret level.
High school diploma or GED required.
Security+ CE required.
Windows 10 or later operating system training certificate required before starting.
3+ years of experience working with and troubleshooting Windows desktops and MFDs.
Experience with DOD environment, policies, and security requirements preferred.
Ability to communicate effectively and professionally with end users while troubleshooting technical issues.
Hours of Operation: core hours of operation: Monday – Friday, 0700 - 1700

Work Experience, Knowledge, Skills & Abilities:

Candidates must be a US Citizen with the ability to obtain a successful background investigation.
5 years of experience in related field preferred.
Strong analytical and problem-solving skills
Able to function, adapt, and succeed in a constantly changing, fast-paced environment
Positive attitude and motivation to deliver highest quality work
Strong communication skills (both verbal and written)
Self-organized and structured, with the ability to define your own tasks
Well-versed with MS Office Suite (Word, Excel and PowerPoint)

Our Equal Employment Opportunity Policy:
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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Refine Your Search

technical associate jobs in silver spring md

Help Desk Technician

IT Help Desk Specialist II

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

Help Desk Technician - TS/SCI W/ Polygraph

Enterprise Help Desk (EHD) Agent, Tier 1

Help Desk / Field Support Technician

Tier I Help Desk Analyst

Help Desk Tier I Specialist - Remote after 8 weeks of training

Help Desk/ Windows Support

Help Desk Specialist

Help Desk Analyst

Help Desk Jr. Analyst

Help Desk Technician

Junior Technical Associate

Help Desk/Desktop Support Analyst

Help Desk Tier 2 Support

IT Help Desk & Systems Administrator

Help Desk Technician

Help Desk Technician – Mid-Level & Senior-Level (2 Openings)

Part-Time Help Desk Technician

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