Top 1198 Patient experience manager Jobs in Silverdale Wa

Patient Liaison (2 positions)
University of Washington —Seattle, WA
- $120,240 - $150,000 a year
- Multiple hires
- Nursing
- RN License
- 5 years
Patient Access Center - Business Operations Manager
Seattle Children's Hospital —Seattle, WA
- $107,431 - $161,147 a year
- Remote
- Supervising experience
- Bachelor's degree
- Pediatrics
- Health insurance
- Dental insurance
5d
Director Care Coordination
VMFH Division Support Services —Bremerton, WA
- $57.58 - $108.74 an hour
- Full-time
- Master of Social Work
- Nursing
- RN License
Licensed Clinical Supervisor (FT, Monday-Friday)
Connections Health Solutions —Kirkland, WA
- $41.80 - $55.00 an hour
- Full-time
- LMFT
- Mid-level
- Master's degree
- Paid parental leave
- Health savings account
Quick Apply
Senior IT Systems Lead
Washington Center for Bleeding Disorders —Seattle, WA
- $135,000 - $165,000 a year
- Full-time
- Background check
- Computer science
- 7 years
- Health insurance
- Dental insurance
Quick Apply
Occupational Therapist Home Health
Centerwell —Silverdale, WA
- $102,500 - $141,000 a year
- Full-time
- CPR Certification
- BLS Certification
- Physical & Rehabilitation Medicine
- Paid parental leave
- Paid holidays
Field Clinical Specialist, Seattle WA, TMTT
Edwards Lifesciences —Seattle, WA
- $124,000 - $149,000 a year
- Full-time
- Nursing
- Clean driving record
- Driver's License
Oncology Territory Manager, Hematology - Seattle
Daiichi Sankyo, Inc. —Seattle, WA
- $139,440 - $209,160 a year
- Driver's License
- Bachelor's degree
- Travel
Respiratory Therapist
Bremerton Trails Post Acute —Bremerton, WA
- $45 - $55 an hour
- Full-time
- Skilled nursing facility
- Current TB test
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Clinical Research Coordinator II - Experienced | Rheumatology Research
Confidential —Bellevue, WA
- $32 - $36 an hour
- Full-time
- Vital signs
- Laboratory experience
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Dietary Manager
Fairfax Behavioral Health —Kirkland, WA
- $65,500 - $87,000 a year
- Full-time
- Hospital
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Quick Apply
4d
TSL Training Specialist
Bloodworks Northwest —Seattle, WA
- $36.60 - $56.60 an hour
- Overtime
- Microsoft Word
- Microsoft Access
- Heavy lifting
- Relocation assistance
- Health insurance
Quick Apply
4d
Associate Territory Manager - Clinical RN or Sales Background (Seattle)
NeurOptics —Seattle, WA
- $110,000 - $130,000 a year
- Overnight shift
- Nursing
- RN License
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Unified Communications Engineer
Reliant IS —SeaTac, WA
- $30 - $35 an hour
- 8 hour shift
- Computer Science
- Windows
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
COUNSELOR AIDE SHIFT SUPERVISOR
15333 Vashon Hwy SW —Vashon, WA
- $25 - $31 an hour
- Full-time
- CPR Certification
- Customer service
- BLS Certification
Quick Apply
Hospice Admission RN $15,000 Bonus
Kline Galland —Seattle, WA
- $93,600 - $124,800 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Mileage reimbursement
- Health insurance
Quick Apply
11d
Patient Care Manager - $10,000 Sign On Bonus
Heart'n Soul Hospice —Seattle, WA
- Full-time
- Nursing
- RN License
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
Business Change Advisor Sr
Elevance Health —Seattle, WA
- $90,988 - $136,482 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Case Manager - SUDP (PT, Days)
Connections Health Solutions —Kirkland, WA
- $2.00 - $41.23 an hour
- 12 hour shift
- Addiction Medicine
- Mid-level
- Experience working with children
- Paid parental leave
- Health savings account
Quick Apply
Leadership Giving Manager (Major Gifts) - Pacific Tower (1.0 FTE)
Neighborcare Health —Seattle, WA
- $77,417.60 - $94,723.20 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply

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Patient Liaison (2 positions)

University of Washington -
Seattle, WA

Apply Now

Job Details

Full-time
$120,240 - $150,000 a year

Qualifications

Cultural competency
Working with individuals from diverse cultural backgrounds
Experience working with individuals from underserved communities
Hospital experience

Full Job Description

Job Description

UW Medicine has an outstanding opportunity for two Patient Liaisons.

The Patient Liaison plays a critical role in facilitating communication with and supporting patients and their families in response to perceived or actual unexpected clinical outcomes or adverse events as part of UW Medicine’s Communication and Resolution Program (CRP). This program emphasizes timely, empathic, and transparent, response to unexpected patient harm by promoting proactive, open communication among patients, practitioners, and organizations to improve transparency and accountability. The Patient Liaison is integral to CRP efforts. This position will report to the UW Medicine CRP Program Director within the office of the Chief Quality Officer at UW Medicine. The Patient Liaison will work collaboratively with teams across UW Medicine (e.g., UW Medical Center-Montlake, UW Medical Center-Northwest, Harborview, UW Medicine Primary Care), including clinical care teams, clinical risk management, patient safety, clinical quality, patient relations and UW Claims Services to develop and implement compassionate and transparent patient communications in response to perceived or actual unexpected clinical outcomes or adverse events. This position requires the ability to interact effectively with UW and UW Medicine executives, clinical leaders, and healthcare professionals regarding sensitive matters.

This position requires an understanding of healthcare operations and resources, as well as advanced communication skills that help restore trust and positive patient and family relations. This position requires working across diverse patient populations in both hospital and ambulatory care settings, demonstrating adaptability, cultural sensitivity, and a commitment to enhancing patient and family experiences.

DUTIES AND RESPONSIBILITIES

Patient & Family Communication and Support (60%)

Serve as a liaison between clinical care teams, clinical risk management, patient safety, clinical quality, claims services, patient relations, and patients and families following perceived or actual unexpected clinical outcomes and adverse events, providing supportive, empathic and proactive transparent communication
Be the primary contact for patients and families and the liaison between patients/families and organizational team members
Identify the emotional and informational needs of patients and families affected by adverse medical events and facilitate access to resources such as social work, spiritual care, interpreter services, cultural mediators or other support resources to address their specific needs
Facilitate identification and fulfillment of support for patients and families following unexpected outcomes or adverse events to meet their immediate needs, ensuring timely access to resources and sustaining a patient-centered approach
Participate in the identification of cases eligible for Early Claims Transition (ECT)
Support CRP across the UW Medicine system, as needed, by completing cross-training at UW Medicine entities, including Harborview Medical Center, UW Medical Center Montlake and Northwest campuses, and UW Medicine Primary Care locations. Collaborate with other patient liaisons to ensure seamless coordination and consistency in delivering support

Stakeholder Collaboration & Coordination (35%)

Collaborate with CRP stakeholders, including clinical care teams, clinical risk management, patient safety, clinical quality, claims, and patient relations, to develop and execute communication plans including facilitating patient and family meetings
Engage with UW Medicine and UW leadership on event management, potentially involving leaders such as the UW Medicine Chief Medical Officer, the entity Chief Medical Officers, entity Chief Nursing Officers, the UW Medicine Chief Quality Officer, entity Chief Executive Officers, the Directors and Senior Directors in Clinical Risk Management as well as the Executive Director of UW Risk Management, the Director of UW Claims Services and, as appropriate, UW Claims managers.
Represent the patient and family perspective by participating and contributing the patient/family voice at event review meetings conducted by patient safety and clinical risk management teams to ensure patient-centered considerations are integrated into discussions of findings and outcomes
Escalate issues to the appropriate CRP leader, including CRP entity site leaders and CRP Program Director, as needed

Education and Coaching (5%)

Escalate issues to the appropriate CRP leader, including CRP entity site leaders and CRP Program Director, as needed

MINIMUM REQUIREMENTS

Master’s degree in social work, crisis / emergency management psychology, or nursing
Professional certification or license as a social worker or Registered Nurse (RN)
Five or more years’ experience as a clinical social worker or as a registered nurse practicing in a clinical setting

Additional Requirements

Experience in hospitals or health care settings
Advanced oral and written communication skills
Extensive background and work in providing person-centered care to vulnerable populations, with particular focus on cultural competence, advocacy, and addressing health disparities
Ability to readily travel among UW Medicine physical locations to meet with UW Medicine staff and/or patients and their families

Equivalent education and/or experience may substitute for minimum requirements.

DESIRED REQUIREMENTS

Experience in patient-facing roles
Experience providing support in situations involving trauma, death, dying, or end-of-life care
Experience in healthcare regulations and accreditation standards
Experience with communication and resolution programs
Ability to handle confidential information with professionalism and discretion

Conditions of employment

This position is eligible for telework for 1-2 days per week.

Compensation, Benefits and Position Details

Pay Range Minimum:

$120,240.00 annual

Pay Range Maximum:

$150,000.00 annual

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

Apply Now

Refine Your Search

patient experience manager jobs in silverdale wa

Patient Liaison (2 positions)

Patient Access Center - Business Operations Manager

Director Care Coordination

Licensed Clinical Supervisor (FT, Monday-Friday)

Senior IT Systems Lead

Occupational Therapist Home Health

Field Clinical Specialist, Seattle WA, TMTT

Oncology Territory Manager, Hematology - Seattle

Respiratory Therapist

Clinical Research Coordinator II - Experienced | Rheumatology Research

Dietary Manager

TSL Training Specialist

Associate Territory Manager - Clinical RN or Sales Background (Seattle)

Unified Communications Engineer

COUNSELOR AIDE SHIFT SUPERVISOR

Hospice Admission RN $15,000 Bonus

Patient Care Manager - $10,000 Sign On Bonus

Business Change Advisor Sr

Case Manager - SUDP (PT, Days)

Leadership Giving Manager (Major Gifts) - Pacific Tower (1.0 FTE)

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