Top 48 It support Jobs in Simpsonville Sc

Tier 2 Customer Care Team Member
Harte Hanks —Greenville, SC
- $16 - $17 an hour
- 8 hour shift
- Microsoft Outlook
- Customer service
- Computer literacy
- Paid training
- Health savings account
Quick Apply
IT Help Desk Technician
Sunshine House —Greenville, SC
- $20 - $22 an hour
- Urgently hiring
- Computer literacy
- Office
- Windows
- Wellness program
- Paid holidays
Quick Apply
6d
IT Technician II #60011437
State of South Carolina —Spartanburg County, SC
- $42,081 - $56,781 a year
- Monday to Friday
- Mid-level
- High school diploma or GED
- Associate's degree
- Disability insurance
- Health insurance
Help Desk Analyst L1
Zones —Spartanburg, SC
- $22 - $26 an hour
- Full-time
- Hybrid work
- Spanish
- Windows
- US work authorization
- Health insurance
Quick Apply
IT Support Services I-Help Desk
Courser Employment Services LLC —Greenville, SC
- Full-time
- Google Workspace
- Microsoft Excel
- Azure
- Paid parental leave
- Paid holidays
IT Support
ITW Hartness —Greenville, SC
- Full-time
- Mid-level
- Office
- Experience equivalent to degree accepted
7d
PC Support Technician I
County of Greenville SC —Greenville, SC
- From $24 an hour
- Full-time
- Background check
- Computer Science
- Mid-level
- Health insurance
Quick Apply
7d
IT Support Analyst
International Vitamin Corporation —Greenville, SC
- Full-time
- Computer science
- Computer Science
- Mid-level
6d
IT Support Services II-Help Desk
Courser Employment Services LLC —Greenville, SC
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
Desktop Support Technician
PLUS INC —Greenville, SC
- Microsoft Outlook
- Mid-level
- Ability to lift 50 pounds
Quick Apply
8d
IT Support Services II-Quick Fix
Courser Employment Services LLC —Greenville, SC
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
IT Support Specialist - Greenville
HarperGC —Greenville, SC
- Full-time
- Construction site
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist
The City of Easley —Easley, SC
- Full-time
- Entry level
NOC Technician I- SC
Communication Technology Services (CTS) —Greenville, SC
- $20 - $25 an hour
- Full-time
- Travel
- In-person
- Communication skills
- Paid holidays
- Health insurance
MSP IT Systems Engineer I
Merit Technologies —Greenville, SC
- Full-time
- Spanish
- English
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Circuit Board Medics —Greenville, SC
- Online Application
- Mid-level
- Office
- Windows
- Paid training
- Paid holidays
Quick Apply
7d
Information Technology Support Specialist
Sherman College of Chiropractic —Boiling Springs, SC
- Overtime
- Mid-level
- Windows
- University
12d
IT Support Services II - Help Desk
Courser —Greenville, SC
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health insurance
IT Assets Technician (Student)
BJU, Inc. —Greenville, SC
- Part-time
- Microsoft Excel
- Analysis skills
- Communication skills
14d
Sr Service Desk Analyst
ScanSource Inc —Greenville, SC
- $65,000 - $75,000 a year
- Computer literacy
- Research
- Office
- Paid holidays
- Health insurance
Quick Apply

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it support jobs near simpsonville sc

Tier 2 Customer Care Team Member

Harte Hanks -
Greenville, SC

Quick Apply

Job Details

Full-time
$16 - $17 an hour

Benefits

Paid training
Health savings account
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
On-the-job training
Work from home
Parental leave
Vision insurance
401(k) matching
Employee discount
Referral program
Pet insurance

Qualifications

Telecommunications network troubleshooting
Social listening
Computer operation
Network troubleshooting
Microsoft Outlook
Technical support via phone
Smartphone (troubleshooting support)
Customer service
Computer literacy
Writing skills
iOS
Equipment troubleshooting
English
Conflict de-escalation
Research
Technical support
Call center agent experience
Typing
Order issue resolution
Phone etiquette
Grammar Experience
Email support
Mobile devices

Full Job Description

Position Overview

Tier 2 Customer Care Team Members are problem-solvers for our customers. You will be of assistance with troubleshooting customer devices or connectivity issues by providing remote support via phone, chat, SMS, email, or through monitoring social media networks.

Key Responsibilities

Tier 2 Customer Care Team members will handle customer service and technical support for product-related inquiries with empathy and patience
Acquire customer and issue-related information to input into the CRM database
Ask probing questions and use critical thinking to determine the root cause of an issue
After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue
Work as a consultative partner to your customer, building rapport and providing direction
Provide optimal customer experience by effectively resolving customer issues in a timely manner
Clearly document the caller’s inquiry, troubleshooting steps taken, and resolution
Compose professionally written emails and responses for digital channels
Professionally and effectively defuse difficult situations over the phone and other support channels

Requirements

Ability to travel to and from onsite location for work
Strong customer service skills
Analytical thinking and problem-solving skills
Familiar with everyday computer tasks, internet navigation, and basic research
Fundamental writing skills including basic spelling and grammar usage
Ability to perform repetitive tasks and remain seated for long periods of time
Some experience with an environment that includes interaction with customers (retail, call center, hospitality)
Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct never using jargon or slang
Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously
Proficiency in Word, Excel, Teams, and Outlook
Experience troubleshooting with iOS (iPhone/iPad/TV), Android (Mobile/Tablet/TV), gaming consoles, dedicated streaming devices (Firestick/Roku/Google TV) and troubleshooting network connectivity issues

What We Offer

Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions | Immediate vesting
Pet Insurance, free legal services, employee discount programs, and more….

Equal Opportunity Employer / M / F/ H / V

#HH1

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Referral program
Vision insurance
Work from home

Shift:

8 hour shift
Day shift
Evening shift
Morning shift
Night shift

Ability to Commute:

Greenville, SC 29607 (Required)

Ability to Relocate:

Greenville, SC 29607: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in simpsonville sc

Tier 2 Customer Care Team Member

IT Help Desk Technician

IT Technician II #60011437

Help Desk Analyst L1

IT Support Services I-Help Desk

IT Support

PC Support Technician I

IT Support Analyst

IT Support Services II-Help Desk

Desktop Support Technician

IT Support Services II-Quick Fix

IT Support Specialist - Greenville

IT Support Specialist

NOC Technician I- SC

MSP IT Systems Engineer I

IT Support Specialist

Information Technology Support Specialist

IT Support Services II - Help Desk

IT Assets Technician (Student)

Sr Service Desk Analyst

I want to receive the latest job alert for it support in simpsonville sc

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