The Maintenance/Grounds Technician performs a blend of facility maintenance and campus groundskeeping duties to maintain a safe, functional, and visually appealing environment.
Responsibilities include preventive maintenance, basic repairs, landscaping, and seasonal services such as snow removal while supporting a high level of customer service and to ensure the functionality, safety, and appearance of the senior living community. Key responsibilities include basic electrical, plumbing, HVAC diagnostics, painting, carpentry, snow removal, weed control, mowing, planting, pruning, edging, mulching and assistance with furniture moves. This role may involve collaborating with outside contractors and requires participation in an on-call rotation. The technician ensures that all duties align with company policies, values, and applicable laws and regulations, while promoting a safe, efficient, and customer-focused environment that supports the well-being of all residents and staff.
The following duties are considered essential functions of the position, although the frequency of each duty may vary based on operational need, season, weather events, and work orders:
- Perform routine building maintenance, repairs, and inspections
- Complete electrical, plumbing, and HVAC troubleshooting tasks
- Maintain functional plumbing systems and perform minor repairs
- Service sewer piping and grease traps
- Execute painting, drywall, and carpentry work
- Support resident furniture moves and room setups
- Perform landscaping: weed control, mowing, planting, pruning, edging, mulching
- Operate and maintain grounds and facility equipment
- Assist with stormwater system maintenance
- Snow and ice removal including plowing, salting, shoveling
- Seasonal landscaping installations and cleanup
- Complete assigned work orders in a timely manner
- Comply with required training, certifications, and ongoing education to meet regulatory and organizational standards
- Adhere to The Highlands’ Core Values and Customer Service Expectations
- Maintain clean, safe, and organized work areas
- Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.
- Strong communication and interpersonal skills
- Basic proficiency in Microsoft Office
- Ability to work independently and as part of a team
- Physical capability to perform hands-on maintenance tasks
Core Values:
- AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with Takes pride in our community.
- COMMITMENT: Dedicated, adaptable, tolerant, dependable, focused, and Often does more than is required. Reports to work as scheduled and timely.
- COMPASSIONATE: Is empathetic, mindful, and
- INNOVATIVE: Is curious. Identifies new methods and
- RESULTS-DRIVEN: Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a Maintains commitment to goals in the face of obstacles and frustrations.
- TEAM ORIENTED: Works cooperatively and effectively with others to achieve common
- SAFETY: Practices safe behaviors to ensure the safety of
- KINDNESS: Projects a positive image and Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
- SHOW: Takes pride in self-appearance. Stays in “character” and performs the “role in the show.” Ensures work area is show-ready.
- EFFICIENCY: Performs role with consistency and Uses time and resources wisely.
- This is a full-time Standard days and hours of work are Monday through Friday, 7:30 a.m. to 4:00 p.m. This position requires on-call duty and the ability to work during nonstandard hours when the need arises.
- High school Diploma or GED (Required)
- Must also meet one of the following qualifications:
- Associate degree from an accredited technical school;
- Technical certificate from an accredited program; or
- Five (5) or more years of verified maintenance experience.
- 1–3 years grounds or landscaping experience (Preferred)
- 2-5 Years Construction Maintenance (Required)
- 2-5 Years Basic Plumbing skills (Required)
- 2-5 Years Basic Electrical skills (Required)
- Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)
- Medical Screening
- Criminal History Clearance
- FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
- Immigration and naturalization (I-9) Clearance
- Valid Pennsylvania Driver's License and acceptable MVR (Required)
- Hearing: Adequate to perform job duties in person and over the telephone.
- Speaking: Must be able to communicate clearly in person and over the telephone.
- Writing: Must be able to accurately document pertinent information either by writing or typing.
- Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
- Continuously within shift (67-100%): Standing, Walking, Lifting 10 lbs. maximum and occasionally lifting and/or carrying objects.
- Frequently within shift (34-66%): Bending, Crouching, Squatting, Crawling, Kneeling, Lift from floor level up, Lift from waist level up, Lifting 20 lbs. maximum and frequently and/or carrying objects weighting up to 10 lbs.
- Occasionally within shift (1-33%): Sitting, Climbing, Balancing, Pulling with force, Reaching above head, Reaching above shoulder, Push/Pull (up to 350 lbs.), Lift above shoulders/head, Ability to lift, push, pull with assistance (mechanical or co-worker) the weight of the average resident specific to department, Lifting 50 lbs. maximum and frequently and/or carrying objects weighting up to 25 lbs., Lifting 100 lbs. maximum and frequently and/or carrying objects weighting up to 50 lbs., Lifting objects in excess of 100 lbs. with frequent lifting and/or carrying of objects weighting up to 50 lbs.
- General office working conditions
- May be exposed to blood borne pathogens - Low Risk
- May be exposed to communicable diseases
- May be exposed to moving mechanical parts
- May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior
