Plumbing/HVAC Service Manager
Hander Plumbing – Sioux Falls, SD
Introduction
Join Hander Plumbing, a growing and trusted plumbing company serving the Sioux Falls, SD market, as our next Plumbing/HVAC Service Manager. This key leadership role is responsible for overseeing daily service operations, driving department performance, developing technicians, and ensuring an exceptional customer experience.
We are looking for a strong leader who thrives in accountability, operational excellence, team development, and building a high-performing service department.
This is a high-impact opportunity for an experienced plumbing professional ready to lead from the front and help drive continued growth.
Key Responsibilities
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Lead and oversee daily operations of the plumbing/HVAC service department
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Manage, coach, develop, and hold accountable plumbing technicians and support staff
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Oversee service warehouse operations including inventory management, purchasing, truck stock, and material control
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Partner with dispatch and customer service teams to maximize scheduling efficiency and revenue opportunities
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Ensure compliance with plumbing codes, safety regulations, and company operational standards
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Monitor fleet readiness, equipment availability, inventory levels, and technician efficiency
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Oversee departmental budgeting, forecasting, and overall financial performance
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Resolve escalated customer concerns quickly and professionally
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Work closely with leadership, sales, and marketing teams to help grow service demand and department profitability
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Implement technician training, coaching, and performance improvement plans
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Build and maintain strong vendor and supplier relationships
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Ensure proper licensing compliance and operational standards are consistently maintained
Required Qualifications
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Minimum 10 years of industry experience
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Strong understanding of residential plumbing service operations
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Strong knowledge of plumbing codes, safety standards, and industry best practices
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Experience managing service technicians and leading performance accountability
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Experience managing inventory, purchasing, warehouse operations, and fleet coordination
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Strong leadership, communication, and coaching skills
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Valid driver’s license
Highly Preferred
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Journeymen Plumbing License
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Experience with performance-driven service organizations
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Experience leading high-volume plumbing service teams
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HVAC industry experience is a plus but not required
Compensation & Benefits
We offer a competitive compensation package including:
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Company vehicle
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401(k) with company match
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Health insurance
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Dental insurance
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Vision insurance
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Supplemental insurance options
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Company-paid life insurance
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Paid time off
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Paid holidays
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Career advancement opportunities
Apply Today: If you are an experienced plumbing leader who knows how to build strong teams, drive operational performance, and create an exceptional customer experience, we want to talk to you.
Benefits:
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401(k) matching
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Dental insurance
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Health insurance
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Life insurance
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Paid time off
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Referral program
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Vision insurance
Work Location: In person
#hc255934
